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JTV Reviews Summary
The company's reputation reflects a dichotomy of customer experiences. On the positive side, many customers praise the quality of the jewelry and the variety available, often expressing satisfaction with their purchases and the appeal of the products. However, significant concerns arise regarding customer service, with frequent complaints about delayed responses, unhelpful support, and inadequate handling of returns and exchanges. Issues with product quality and misleading advertising also surfaced, leading to frustration among customers. Overall, while the company has a loyal customer base, improving customer service and addressing product consistency could enhance its reputation.
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I had even referred family and friends and they got scammed. They take your orders, call you... try to intimidate you by calling your bank. Withdraw all the money as possible and my mother's account closed in order to keep debiting money, her friend's account also closed the same day and mine too! We had to cancel our cards in order for them not to empty our accounts without a reason. The worse part is they keep sending emails for you to buy and fall in their scam!
Great prices, great quality! Love them,. The shipping was excellent, email's provided info daily, diamond's are beautiful!
Hello Debbie! Thank you so much for reaching out to us. We are so glad to hear you love your new Diamonds, and we are always eager and happy to bring values such as this to you. We appreciate that you have shared your sparkling experience with others in the JTV online community and universe. Happy and satisfied customers are the very best testimonial we could ever ask for, and we are honored to have your collaborative feedback as part of that process. We greatly look forward to the next chance to serve you!
GO SOMEWHERE ELSE! THIS COMPANY IS A SCAM AND A JOKE! DON'T WASTE YOUR MONEY & TIME! CALLING CORPORATE DOESN'T HELP! ** BUYER BEWARE**
We sincerely apologize for your experience and would love for the opportunity to make it right. Our goal is to provide excellent service to our customers. We strive to offer quality products that our customers are 100% satisfied with, and we are very sorry to hear that you were not pleased with your purchase. If you are not totally satisfied, just send it back within 30 days from the date it was received, and we will refund the item. Please contact us at 800-619-3000 or by email at [email protected]. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. We hope that we can make this right for you, we do apologize again about your experience.
Jtv sold me fake gold an said it was real it was supposed to be 14k I took it to a jewlieran it's fake I spent hundredsjtv is a fake never buy anything from them again
Hello Vance, we thank you for providing your review. We make every attempt possible to stay as transparent as we can when selling our pieces, making sure to list all relevant information about the pieces for our customers to read and view. If there is ever a question whether a piece you have is incorrectly labeled then we encourage you to contact us at the information below as soon as possible so we can work on verifying any pieces you have if needed. Please contact us at 800-619-3000 or by email at [email protected]. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you.
Tried ordering from this website twice -- both times I received a call from JTV telling me their "automated system" shows my billing address not matching with the one on my credit card. First red flag. Then they said the ONLY way to confirm the address is the same is to do a three-way conference call with my bank. Went through that the first time with them and it took WAY too long -- too many transfers to different departments just to verify a billing address! Asked the supervisor if I could just give a bank statement and picture of my CC. Nope. Conference calls only for a less than $150 purchase. Weird.
Hello Micaela thank you for providing feedback to us on your experience. We take the privacy and security of our customer’s personal information very seriously, and that is why we have these policies in place. We understand the importance of securing and protecting your information. We maintain safeguards to secure your personal information and to help protect the integrity and privacy of the personal information you provide. For example, when collecting credit card information, we offer secure-server transactions that encrypt your information in transit to thwart someone form intercepting and misusing it. This includes verifying the billing address and the shipping address match on the first order for new cards added to an account, and for new customers placing their first order. This helps prevent fraudulent orders from being processed. We apologize for the extended wait times, and your experience with our Customer Care team. 100% Customer satisfaction is always our goal and we would love for you to give us another opportunity to exceed your expectations. Please contact us at 800-619-3000 or by email at [email protected]. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you.
JTV makes jewelry affordable and gives someone like me on a fixed income payment options I can afford. They also have a multitude of different gemstones plus jewelry school if you make your own jewelry. I haven't loved every single thing I bought they aren't perfect but nobody is perfect. And their jewelry is fun affordable
Thank you for your kind words Janis. We are thrilled to have you a part of our JTV family. Thanks again for sharing your experiences we appreciate it so much! If you need additional assistance please contact us at 800-619-3000 or by email at [email protected]. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you.
I bought a beautiful prasiolite ring and wanted the pendant to match so I ordered this pendant last week... when it came I opened the box and was so disappointed. The chain was grey and very tarnished although it is stamped DC 925 on the lobster claw. And there was 925 on a peice of metal attached to the end of the chain. The chain may be 925 sterling but looked like a a poorly made knockoff from Wish that they tried to pass as 925 sterling. Not even a nice looking knockoff chain. I would be embarrased to be seen with this necklace on. Also while the stone in the pendant was very nice the green garnets are very very small. There is no 925 hallmark on the basket but I did find the 925 hallmark on the bail with very high magnification while taking pictures for this review. Pictures were taken with white background to best show actual color of chain. You can see the difference in color between the pendant and the chain. Pictures taken with Samsung Galaxy S22 Ultra phone without flash.
Edit... not green garnets. They are green diamonds
Hello Liz, we sincerely apologize for your experience with some of our products. With every item we offer a 30 day return period, you can send the item back for an exchange or refund. You may contact us at 800-619-3000 or by email at [email protected]. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review your orders. We sincerely apologize for your experience and would love for the opportunity to make it right.
Best Return Policy Ever. Great Customer Service for 4 yrs. Great variety: costume, gold, silver, real jewels far more rare than diamonds - and diamonds. Better prices than Ebay, online, or brick/mortar stores. Educated hosts (check the credentials) educate me. JTV hosts are great! Real people from real America - no psuedo artsy snobs. Last pic: tsavorite garnet 10k earrings, 14k tanzanite beads, silver tourmaline bracelet, Keith Jack silver over 22k earrings. Stretch pay, auction & card w/interest free option made these & more possible. Hint: like anything else, don't let interest free option expire!
Hello Marydoll, we thank you so much for reaching out and sharing your experiences with everyone! We're always looking for ways to improve the shopping experience for our customers so we hope you're as excited for the future of JTV as we are! We appreciate you taking the time out of your day to provide such wonderful feedback about your shopping experience! Thanks again for sharing your experiences we appreciate it so much! If you need additional assistance please contact us at 800-619-3000 or by email at [email protected]. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you.
I never know when I order something if it will come undamsged or with loose stones. My biggest disappointment was a tanzanite ring in 10k gold. Paid over $800. Took it to 2 different jewelers for appraisal. Both of them said it was a stimulant and if it was real it wouldn't be set in 10k gold. Called customer service to complain. They wanted me to send it back to have their appraisers verify it was real. Of course I would have to pay for the appraisal.
Hello Cherrie, we thank you for providing your review. We take pride in providing a transparent business model, and we apologize if what you got did meat your expectations. If you ever get something you are unhappy with, you are welcome to contact us to provide feedback about the item and return the item for a refund within 30-days of the purchase date. We’re always looking for ways to improve the experience that we provide to our customers. We are sorry to hear that you were not pleased with your purchase. 100% Customer satisfaction is always our goal and we would love for you to give us another opportunity to exceed your expectations. Please contact us at 800-619-3000 or by email at [email protected]. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you.
I come from a long line of Navajo silversmiths. The "sleeping beauty turquoise" is just plastic resin. My uncle put in the cooking fire in his hogan, and it quickly melted. If there's no matrix, it is NOT real turquoise. Not a single piece in their Southwest Style collection was made by a REAL Native American silversmith. Selling these fakes is taking money out of the pockets of REAL Native American families! And their "composite turquoise" is made from the leftover scraps from the making of REAL turquoise. The large pearls are mostly fakes, and nowhere NEAR as "rare" as the hosts say they are.
Hello Alyce, we thank you for providing your review. We make every attempt possible to stay as transparent as we can when selling our pieces, making sure to list all relevant information about the pieces for our customers to read and view. If there is ever a question whether a piece you have is incorrectly labeled then we encourage you to contact us at the information below as soon as possible so we can work on verifying any pieces you have if needed. Please contact us at 800-619-3000 or by email at [email protected]. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you.
I've bought from JTV over the past 3 years and my experience has been almost perfect except for a ring with many small diamonds. One of them fell out after only wearing 1 week. Even so, I gave them another chance. Saw a presentation for a 10k gold ladybug pendant encrusted with tiny diamonds. I had to have it! It looks as good as 14k but more durable. Now I prefer 10k plus it costs less. When I view their products I trust JTV to give precise weights and a gem treatment disclosure. I had a bad experience with another shopping channel that over stated the gram weight on a neck chain. It weighed half than what they put in the description. Anyway, I think buyers should know JTV's real gold jewelry deserves more positive reviews.
Hello Chri, we thank you for leaving this sparkling review! We are grateful to have you a part of our JTV family. We are thrilled to know we have customers like you! We appreciate you taking the time out of your day to provide such wonderful feedback about your shopping experience! If you need further assistance with product information you are welcome to call our Customer Care department at 800.619.3000, email us at [email protected]!
I have had too many problems with Artisan of Bali to continue to throw my money away on this inferior jewelry.
Hello Sue, we thank you for taking your time to reach out to us with your feedback. We take pride in providing a transparent business model, and we apologize if what you got did meat your expectations. If you ever get something you are unhappy with, you are welcome to contact us to provide feedback about the item and return the item for a refund within 30-days of the purchase date! We’re always looking for ways to improve the experience that we provide to our customers. We are sorry to hear that you were not pleased with your purchase. 100% Customer satisfaction is always our goal and we would love for you to give us another opportunity to exceed your expectations. Please contact us at 800-619-3000 or by email at [email protected]. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you.
I have been shopping with JTV for 9 months now and I have really enjoyed it. I keep the pieces I love and I return the ones I don't. They make returns easy with return prepaid mailing label and you can return for any reason. The shipping fee is deducted from the refund or you can mail it yourself. I especially love the pearls on the Precious World of Pearls and the Bella Luce line. I'm so happy I found JTV!
Hello Wendy, we want to thank you for leaving this sparkling review as we are happy to know you enjoy shopping with us so far! We are grateful to have you as a new member of our JTV family. Thank you for taking the time and writing us a review. Happy and satisfied customers are the very best testimonial we could ever ask for, and we are honored to have your collaborative feedback as part of that process. It is delightful to hear such positive words and it’s always a pleasure to serve our JTV family! If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, email us at [email protected], or contact us via social media on our Facebook page!
0.25CTW ROUND CHAMPAGNE & WHITE DIAMOND 10K YELLOW GOLD BAND RING
I bought this ring last July for myself for my birthday. I have a number of jewels real and costume that I like to mix and match. I bought two of these rings and wore them may be 3 times since then and noticed a tiny diamond missing. I am afraid to wear them again for fear that another stone might fall out. For the price I paid $344.23 for two I am seriously concerned about the quality and the manufacturers that are sending these items to the consumers, to us. It might be time to re-evaluate these items and to point out that what we see on TV as ex. 25 is really tiny, to be more transparent about these real diamond items. I have ordered many pieces of Bella recently and will be keeping an eye on the stones which are actually quite beautiful. I am now out of 1/2 of the $344.23. It would be great if I could get my money back or credit. I was planning on buying a Moissanite ring/item but now I am not sure. I also did not get a reply.
Hello Deborah, we sincerely apologize for your experience and want to thank you for bringing this to our attention. Our goal is to provide excellent products and service to our customers. We apologize that your item did not meet expectations. Because life can be unpredictable, we are proud to offer a Jewel Safe Protection which covers your jewelry against damage or wear and tear for 2 years time, and even includes Free Cleanings and Inspections with complimentary shipping to and from our facility. We sincerely apologize for your experience and would love for the opportunity to make it right. Please provide an Order Number, Tracking Number or Phone Number associated with your account so that we can review. You may contact us at 800-619-3000 or by email at [email protected].
I sent in my 1.5 c marquee Diamond ring with matching band with 1/2 c diamonds. It went to a place up North that called me and offered me $283. But couldn't tell me what it was for ( I had loose stones too). So I said no return my jewelry. I then got a check in the mail and I called told them no I wanted my stuff back! I fought with them for almost 2 months! Eventually I spoke to someone at JTV that helped me! I had sent the uncashed check back! Don't use or trust JTV Gold exchange the independent buyers lie and try to trick you! I almost lost my very valuable jewelry for $283.00! I'm writing this to keep others from my nightmare!
Also my diamonds in the wedding bss as bd came back very small when they were the same as the engagement ring. Just sickening but glad I got them back!
Hello Nancy, we sincerely apologize for your experience and want to thank you for bringing this to our attention. Our goal is to provide excellent products and service to our customers. We apologize that you feel that we did not meet our goal in this situation. We have taken this feedback and have forwarded it to the correct department manager. We sincerely apologize for your experience and would love for the opportunity to make it right. Please contact us at 800-619-3000 or by email at [email protected]. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you.
What is going on with your show host Mandy? Why does she say " you can rule the world with a great pair of hoops"? That is such a ridiculous comment to make… so unprofessional. I had to stop watching, because other show hosts started saying it as well. I no longer buy from your company because of this. Have a meeting with your team… maybe I'll check in with you, and if you stop this silliness I'll start buying again, or continue to buy from your competition.
Hello DoriAna, we never want to leave a bad experience on a customers mind when they think about us, and this goes from our customer service reps, to our show hosts, and of course the items we sell. We are sorry to hear that you do not enjoy watching Mandy. We try to have a variety of hosts who appeal to a wide audience, and we certainly appreciate your feedback. We will forward your comment to the appropriate department manager. If you have any questions or concerns please contact us at 800-619-3000 or by email at [email protected]. Thank you.
In less than 2 months the plating was gone! JTV will do NOTHING except make excuses. You can send it back to them for repair on your dime! $114.00 up in smoke!
Hello Alvin, we do apologize that your item has tarnished. All gold plating can wear over time, especially if frequently exposed to things such as soap, water, and even harsh chemical cleaners. Please contact us at 800-619-3000 or by email at [email protected]. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review your order.
I bought many loose gemstones many years ago. I bought singles and pairs in Burmese rubies, pink sapphire, tanzanite, etc. I took a pair of oval Burmese rubies to get one mounted for a ring. I was told that both were garbage pretty much. They had cracks that when heated for mounting, would have destroyed them. Plus, I was told that cut was off. The show talked a good game and I was so foolish to have wasted all of the money that I did on these loose gemstones.
Hello Tabatha, we never want to leave a bad experience on a customers mind when they think about us, and this goes from our customer service reps, to our show hosts, and of course the items we sell. We would love to see if we can make this up to you in some way. At JTV we have a rigorous quality control testing program in place, and we work hard to identify and confirm gemstones. In any event, we are sorry to hear that you are not fully satisfied with your purchase, and we would like to further analyze the product that you received. Please contact us at 800-619-3000 or by email at [email protected]. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review.
JTV & Bella Luce & Charles Winston are excellent jewelry for the price-Vanna Whites jewelry- while are beautiful in looks but crap for cheap broken jewelry- I thought maybe I just had bad luck a few times- but all my friends & family have had the same junk jewelry jewelry from her- very disappointing :((
Hello Fran, we thank you for providing your review. We strive to offer quality products that our customers are 100% satisfied with, and we are very sorry to hear that you were not pleased with your purchase. Our goal is to provide excellent service to our customers. We sincerely apologize for your experience and would love for the opportunity to make it right. Please contact us at 800-619-3000 or by email at [email protected]. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review.
I had 3 orders and never received any of them and they charged me over 609.09 dollers very disappointed in your company. I have tried to work with you over my lost packages and not resolved dont order from this company a scam
Hello Richard, we do apologize about this situation. We do understand your frustration, we would like the opportunity to make this right for you. Please call us or contact us at 800-619-3000 or by email at [email protected]. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review and send you a new claim form, and help make this right for you. We sincerely apologize for your experience.
From the business
JTV (Jewelry Television) offers the largest selection of fine jewelry and loose gemstones in the world at up to 80% off retail prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for providing feedback to us. We sincerely apologize for your experience. We take the privacy and security of our customer’s personal information very seriously, and that is why we have these policies in place. We understand the importance of securing and protecting your information. We maintain safeguards to secure your personal information and to help protect the integrity and privacy of the personal information you provide. For example, when collecting credit card information, we offer secure-server transactions that encrypt your information in transit to thwart someone form intercepting and misusing it. This includes verifying the billing address and the shipping address match on the first order for new cards added to an account, and for new customers placing their first order. This helps prevent fraudulent orders from being processed. 100% Customer satisfaction is always our goal and we would love for you to give us another opportunity to exceed your expectations. Please provide an Order Number, Tracking Number or Phone Number associated with your account so that we can review it. You can contact us at 800-619-3000 or by email at [email protected]. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you.