JTVReviews 414

I do not understand all the negative reviews. I have been incredibly happy with the products I have bought from JTV, as well as their customer service,

I have spent thousands with them, and have received beautiful items, always at way under market price. I know, because I have had my jeweler of thirty plus years look and appraise them, he is usually floored at the prices I paid.

You do have to be a savvy shopper. You need to know something about gems and what to look for, you need to understand settings and mountings, and you need to be selective about what you buy. Also, you absolutely must add the JTV warranty. Everything I have needed to have repaired has been done in a timely and professional manner, so I would never take a chance and buy something without the warranty.

I am so happy with JTV, their products, pricing, customer service, vast selection and ease of use, that I rarely buy jewelry anywhere else.

They get a resounding five stars from this happy customer.

I hand been reading about all of you worn refund problems, this is what I do, and i get results, first you call customer service and tell them that you want to speak to a supervisor, (a supervisor is ther only one who can give you credit to make things right) ther agent will ask you what is it concerning and will try to get you too tell them and then they will try to fix the problem, but they cant, I just tell them that I am a good customer, but a very unhappy customer and i want to make a complaint, that i don't wish to repete myself so its just best to have a supervisor call me back, they usually call in a day or 2, and I have my notes ready, and I will not hang up until I'm satisfied, and if they don't offer anything for my trouble, I make sure I tell them that I feel they should compensate me for my trouble, and they do, so stick to your guns, don't back down, and demand what you want until your satisfied. I hope this helps

I have purchased several items from their CZ line Bella Luce. The items are pretty, the ability to mk monthly payments appeal to many. Here is why Im telling you to run 1st the shipping is slow I hv only received my purchases quickly when I paid extra for express shipping. Usually you order and use standard shipping it will arrive in 5 days and thats long mostly I hv paid standard shipping from other companies and items will arrive 3-4 days. JTV items hv taken 7 days sometimes 2 wks. Sending items back is easy you can use the prepaid return label and the shipping is deducted from the return amount. My items hv arrived in a regular box and usually a velvet pouch. Every single item I hv ordered has been sterling silver rhodium plating on some. They all hv turned blk and cleaning makes it worse. The stones are pretty for a week at best then cloudy and no amount of cleaning helps. The settings on my necklaces and bracelets hv all broken or stones hv easily fallen out. I hv used no harsh cleaners I hv even taken some to my jewelry store to be cleaned and the jeweler is shocked at the end results. Its not my skin causing this. I hv purchased sterling silver cz pieces from other retailers in fact I wear a cz tennis bracelet everyday and hv no problem cleaning it I only paid 15 bucks for it yet its still pretty and I wear it everyday. I hv purchased over 10 items hoping that maybe I did something wrong. Every single time I hv been disappointed. They offer a protection plan but lets just say that its a joke. Just save yourself the trouble and money. You can look but don't buy. Especially if you plan on giving the item as a gift save yourself the embarrassment.

This is Jewelry TV. These people model themselves after qv* in terms of luring customers and offering "convenient terms" (JTV's term is flex pay, LOL) to get people to buy subpar quality bling that is akin to dollar store merchandise. In my opinion, the JTV staff and proprietors have no moral compass whatsoever. My 88-year-old mother is currently being debited for at least 5 items (all look like junk from almost everyone's perspective) and the flex pay ranges from as little as $5 to 19.99 for anywhere from 1 to 5 times (debits). It is impossible to keep track of and the quality of the items does not even merit returning. It sounds cliche, but there ought to be a law against this type scam... especially of an octogenarian!

YOU HAVE A PROBLEM WITH SOMETHING AND YOU THINK BUSINESS OFFICE WILL HELP? :) AFTER YOU WAIT 15-20 MINUTES OR SO, SOMEONE GETS ON PHONE AND DUMMIES AROUND TILL YOU GET UPET AND HANG UP. THIS DOES NOT SPEAK WELL OF THE COMPANY. BUSINESS OFFICE NO GOOD? THE REST OF THE BUSINESS WILL FOLLOW IN QUALITY. I JUST WANT TO GET INTO MY ACCOUNT! "MY" PASSWORD IS WRONG, "MY'' EMAIL ADDRESS IS WRONG, THEY DONT HAVE ANYONE WITH MY NAME ON AN ACCOUNT, ETC,. ETC., ETC. I AM DONE WITH THEM. THIS IS WHY PEOPLE GO TO WALMART.

Be very careful to check ALL the fine print in the online descriptions. Because of the enlargement of photos, the wrong impression is easy. Also look very carefully at enlarged photos in description. Chinese made items are cheaply made. I should have stopped at the first purchase--Cubic zirconia earrings set in plated silver--they are beautiful and seem well made--good costume. Have worn a lot and gold plate is holding. But if you are trying to buy inexpensive karat metal jewelry, don't! A local jeweler or pawn shop is a better bet--you can see what you are getting in personl.

I've been ordering from jtv for a couple of years.
Just recently the quality of the jewelry is poor. And for their customer service it's unprofessional. They have lost a good customer. I haven't spent a whole lot of money with jtv but I did spend I'm so sorry I ever did.
I returned I ring and look to see if they ever received it and they did. But I have not received the credit. So I'll just have to dispute with Amex. That's one thing I can say about my Amex card it does take of it's customers. No more JTV for me...

The perfect jtv host: 1) speaks with a normal pace, never shouts. 2) is animated and pleasant, never hyper or annoying. 3) has no obvious speech challenges or annoying nasal tones 4) never exaggerates to the nth degree, never talks down to the customer. 5) never pretends that their line of work is heroic or they are doing customers a huge favor with their service and business, is humble. 6) never, ever, says that anything is "flying out the door". 7) does not smack between sentences 8) knows that it is best to have a conversational voice, never rushes or counts down "3 left in a size six", etc., just lets you know when an item is sold out. 9) absolutely does not have a crazy laugh 10) keeps in mind that the audience is made up of sons, daughters, sisters, brothers, mothers and fathers and has genuine respect..

I have bought a lot of items over the last month. 7 rings for me and tanzanite bracelet, ring, and earrings for my daughter for Christmas. Now according to jtv, these tanzanite pieces were museum quality. My daughter had only worn the items for an hour and notice the bracelet came loose. She handed it to me to take care off. So a few days later I took it to a local jeweler and said they could fix it but every stone in the bracelet was cracked or chipped! I asked how could that be, they told me this is very common with companies that order large quantities from overseas!. I called jtv and yes I can return it and since I have Jewelery safe they would check it until they found one that didn't have any problems. Well shouldnt they do that before they send it out? Their excuse is older people don't like to receive items that look like the packages was tampered with. Today I'm picking up the bracelet, not sure what I'm going to do yet.