JTVReviews 414

For two shows the host stated and it was posted in the corner of the screen free shipping on this item. This happened on two separate occasions. I was still charged shipping. I called customer service. They said well we cannot hear what the host offers! Ok... I get that but someone should communicate with them. Two weeks later the shipping charge is still on my account. FALSE Advertising and no one cared to take care of it. Now that's a lack of customer service. Jewelry is nice but if you cannot trust the company what's the point of ordering? None!

Very disatisfied with paying a high premium cost for over night delivery. I still have not received this product and may not be delivered until sometime next week. Yes, I did speak with one of their "Customer Care" persons and not once was I offered a shipping refund. Her attitude was an "Oh well...". Should have gone with the free shipping and handling and probably would receive the package the same delivery date. Despite wanting the items, I will refuse delivery and have the items returned to JTV. From this point forward I will use a different shopping network and severe all ties with JTV. I refuse to do ANY business with them!

Ordered a diamond necklace for our son's bride to be for her something new gift for their wedding and was totally let down by JTV! The necklace was guaranteed to be delivered the day before the wedding but when it didn't arrive a call was made to JTV customer service who informed us that the necklace failed to get shipped! We were left with no choice but to rush out to a jewelry store to buy a necklace! Apparently with JTV if you select expedited shipping they will decide whether to oblige or not! Disappointed to say the least and will look else where next time I need a piece of jewelry!

I must say I am very shocked at all the negative reviews. I have been a loyal customer to JTV for a year now and I have never one issue with them. Anytime the jewelry is defective ( which has only occurred once for me), the customer service is great and will send you a return label and get your new jewelry right out to you. I have ordered several pieces from JTV and use them solely to build up my jewelry collection. The online ordering process is very easy and the shipping is fairly quick too. Also, my favorite part of JTV, the stretch pay option is a really convenient way for people like me (college student, not so much money to play with) to own nice fine jewelry without the huge up front price tag. Their jewelry is truly great quality and their customer service is fantastic.

I just had to put my experience out there. It makes me sad to see so many bad reviews of JTV because they have never done any wrong to me. Because of them I am able to build my collection of gorgeous jewelry now and not have to wait until I have graduated college and am making more money.

While most of the time I have to say their jewelry is well priced for the value, do some checking. This happened quite naturally, I wasn't even suspecting this. Today is Labor Day, and its another BIG sweeping sale across JTV. IG savings, SLASHED prices lol. I DON"T think so! I happened to have several items in my cart that I was waiting to buy. I had returned items and wanted to wait until they received them before buying gifts for some people.
I knew what every single item in my cart cost. I found out my items were returned and credited, so I went to my cart today. The items I wanted to buy had been gone up! Lolol... Instead of costing 109.00 One now cost 159.00 With an old JTV of 189.00 which I know for a fact, it never was priced at. All the other items followed the same. All were jacked up at least 40-50 dollars lol. On top of that, one or two items that were buried deep in pages and had never even been reviewed were now being shown on the first page as items that were slashed due to high demand. JTV tracks what you have in your cart, how long, what you spend, etc... If you want something, DO not keep it in your cart. The only REAL bargain is to watch the show on sales or on JTV.com afterward and see what the items were. Those 29.99 and 39.00 really are bargains. Those 149.00 and 129.00 items are all fake. I can promise you they were originally 89.00 or 79.00 and SOMEONE wanted it and had it in their cart a bit too long. Besides this, they are great with returns. Customer service is wonderful, and I do love them. So they cheat a little. Just watch what they do, that's all.

I RETURNED A LARGE NUMBER OF ITEMS DUE TO FINANCIAL ISSUES, NONE OF THESE HAD BEEN WORN. JTV CHARGED ME RESTOCKING FEES, STATING THAT THEY HAD ANALYZED THE ITEMS, AND SEVERAL WERE WORN. I FOUGHT THIS ALL THE WAY TO THE CORPORATE OFFICE AND WAS READ THE SAME SCRIPT OVER AND OVER AGAIN, HOW THEIR RETURNS DEPT HAS CRITERIA BY WHICH THEY JUDGE ITEMS HAVE BEEN WORN. I HAVE FILED A COMPLAINT WITH THE BBB, HOPING TO GET REFUNDED THE RESTOCKING FEES, WHICH KATIE IN CUSTOMER SERVICE PROMISED TO HANDLE HERSELF. OBVIOUSLY, KATIE DID NOTHING BUT GIVE OUT WRONG INFORMATION.

Most of the rings are real nice but here and there a ring just does not hold up to either the expectations or as the online presents it.

Ring purchased by my mother for my birthday, stone has fallen out twice, and then my finance bought a ring and a stone fell out too. Had to have repaired at jeweler because was purchased over 30 days before, Christmas gift is why. The jeweler informs me the gem in my ring isn't what was advertised its a cheaper gem sapphire that's the color of the stone advertised. Pure lies and crappy craftsmanship not worth the savings if you have to worry the stones will fall out or being real all I can say is... BEWARE!
If it's to good to be true it is!

I have shopped here for years everybody is so nice and prices can't be beat. You must shop here! Love everything I have got.

In late 2015 i ordered 2 bella eterity bands for my mother the 2nd time she wore them a stone fell out of 1 of them i contacted them and they told me to send it back as defective and i did and asked to have it replaced they credited my card so i reordered 1 to replace it now after a few months another set has fallen out they tell me they can not do anything because its past the 30 day limit and i didn't buy the warrenty being defective doesn't mater to them and their reps are ther to help them make big money at your expense as they say their stones are set and handled by their own people then why are their rings stamped inside for china thailand etc i will never buy from them again