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Economically and efficient ticket... excellent product for short term visitors. Clean and fast trains
Traveling by train in Japan is a real experience, and no one should return from Japan without using the Shinkansen trains at least once. The service is so smooth, perfectly on time, and professional in every way. There are a few quibbles though. The Rail Passes have now become too expensive. A 14-day Green pass cost us over $930 each once shipping, insurance & very high handling fees were included. Even that does not allow you to ride in all Shinkansen trains. We had to pay 6,500 yen extra each to take the direct Nozomi train from Hiroshima to Tokyo; otherwise we would have to get Hikari or a similar train requiring a train change - probably at Osaka. We certainly did not recover the cost, however we certainly avoided the hassle of having to buy tickets each time. Even that advantage was diminished because of the long time it took standing in lines to make seat reservations (which was required on Shinkansen trains with our tickets). They really need to introduce online seat reservations. And don't know why it is necessary to buy these passes before arriving in Japan. Never had to do that in any other country. It's not like we were getting heavily discounted tickets! And one has to remember to get the passports stamped as "tourists" at the arrival immigration desk in order to collect the passes. No stamps no passes, even if you have paid the hefty price before you even boarded your flight. They have made it unnecessarily complicated. But overall, definitely a good experience.
Hi there!
We are absolutely thrilled to receive your rating and read your positive comments. It's really motivating for the team to see and it pushes us to keep working hard to deliver an exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We're delighted to have played a part in your journey and to have contributed to your unforgettable time in Japan.
We also appreciate your suggestions for how we could improve our system. We will certainly take your thoughts into consideration as we continue to better our service.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes, Natti
Team JapanRailPass
We loved using the JR Rail Pass for bullet trains, for the long haul, and also for many local trips. There was almost always a local JR train available to get us where we wanted, which I was informed was unlikely but really wasn't except for a few times. The bullet trains were great as you can schedule a seat ahead of time. I get the feeling when you schedule a train, though, that they tend to give you a schedule that's more convenient to the train service than the customer. We left earlier than we had to to take 2 trains to Kyoto, when taking the direct train would have let us leave later on a direct train and arrive at the same exact time. Maybe the direct train was full? I don't know. We ended up on it anway. The biggest complaint I have is that the Wi-Fi was very spotty to the point of being nearly useless. That was very frustrating because when you're on a train for several hours, you want your Wi-Fi.
Dear valued customer,
We're sorry to hear about the problem you had with your portable Pocket Wi-Fi Device.
To be able to assist you further and resolve this matter as quickly as possible, we kindly request that you provide us with the Order ID you received when making the purchase. Please feel free to send this information directly to [email protected]
It's important to us to ensure our customers are fully content with our service, and we want to ensure that this issue is resolved to your utmost satisfaction.
Thank you for bringing this matter to our attention, and we look forward to assisting you further.
Warm regards, Natti
Team Jrailpass.com
La mejor manera de disfrutar del JR pass, es organizándote y ver si te conviene utilizarlo, si vas a estar en una o dos ciudades, posiblemente sea mejor hacerlo sin el pase pero si vas a viajar a varias prefecturas, definitivamente te conviene.
Es la segunda vez que lo utilizo y el costo beneficio es muy bueno.
¡Hola!
Estamos encantados de recibir tus 5 estrellas y leer este maravilloso comentario. Nos motiva como equipo ver tales reseñas y nos empuja a seguir trabajando duro para ofrecer un servicio excepcional.
Gracias por depositar tu confianza en Jrailpass.com como compañero para explorar este extraordinario país. Estamos encantados de haber formado parte de tu viaje y de haber contribuido a que tu estancia en Japón haya sido inolvidable.
Te enviamos un cordial saludo y esperamos poder verte de nuevo en el futuro.
Saludos cordiales, Lola
El equipo de Jrailpass.com
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JR it is a great solution for travelling in Japan,
The JR lines I found it better to use in Tokyo and the Shinkanzen to move around Japan,
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards, Lola
Team Jrailpass.com
The JR pass was very easy to use. We took the bullet train three times, used it for several local lines and used it for the Miyajima Ferry. We enjoyed the green seats and liked that we could make reservations a few days in advance for the bullet train. The staff for JR were very polite and even arranged for us to be on the C and bD seats when heading from Tokyo to Kyoto. We were able to get a GREAT view of Mount Fuji. I was very pleased with the JR pass a would recommend it to others who would be in Japan for a week or more.
Hi there!
We are absolutely thrilled to receive your 5-star rating and read your wonderful comment. It's really motivating for the team to see such remarks and pushes us to keep working hard to deliver exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We are delighted to have been a part of your journey and to have contributed to your unforgettable time in Japan.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes, Lola
Team Jrailpass.com
I got my JR Pass a month before my trip to Japan, and it was a great decision for my first visit to Japan. Service is great, and since arriving to the airport, JR associates were always helpful with all questions, and even ride recommendations
Hi there!
We are absolutely thrilled to receive your 5-star rating and read your wonderful comment. It's really motivating for the team to see such remarks and pushes us to keep working hard to deliver exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We are delighted to have been a part of your journey and to have contributed to your unforgettable time in Japan.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes, Lola
Team Jrailpass.com
You need to book a spot for your luggage. We hadn't realized first time but staff were very helpful. Spotless trains and always running in time. Great way to travel
Hi there!
We are absolutely thrilled to receive your 5-star rating and read your wonderful comment. It's really motivating for the team to see such remarks and pushes us to keep working hard to deliver exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We are delighted to have been a part of your journey and to have contributed to your unforgettable time in Japan.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes, Lola
Team Jrailpass.com
Advertise more in the United States. You have the most efficient railroad in the world. It is impressive.
Hi there Arthur!
We are absolutely thrilled to receive your 5-star rating and read your wonderful comment. It's really motivating for the team to see such remarks and pushes us to keep working hard to deliver exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We are delighted to have been a part of your journey and to have contributed to your unforgettable time in Japan.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes, Carol
Team Jrailpass.com
Everything works smoothly. I received the voucher at expected time so that it's still valid when going to japan. After exchange at Haneda Airport Terminal 3, I received a ticket so that I was able to travel with specific Shinkansen. Thank you so much for this experience!
Hi there Hang!
We are absolutely thrilled to receive your 5-star rating and read your wonderful comment. It's really motivating for the team to see such remarks and pushes us to keep working hard to deliver exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We are delighted to have been a part of your journey and to have contributed to your unforgettable time in Japan.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes, Natti
Team Jrailpass.com
Japón es un país muy seguro, moderno y hermoso.Tiene todo: paisajes, ríos, mares, bosque, nieve y la comida es deliciosa y saludable. Quedé enamorada de Japón. Su sistema de trasporte aún me intimida y quiero aprender a usarlo a la perfección.
Me gustaría en mi próximo viaje, adquirir un pocket wifi en el mismo aeropuerto para tener conexión y desde ahí activar mi JRP.
Gracias Japón; fue una viaje increíble.
Estimada Patria,
Te agradecemos el tiempo empleado en compartir tu opinión sobre tu experiencia con jrailpass.com. Estamos encantados de saber que nuestra plataforma ha cumplido con las expectativas.
Nuestra misión es proporcionar a nuestros clientes con una experiencia fluida y agradable a la hora de viajar en tren, y nos alegra haber sido de ayuda en el viaje.
Te deseamos lo mejor en tus futuros viajes y aventuras. No dudes en contactarnos directamente en [email protected] si alguna vez necesitas soporte de parte de nuestro equipo.
Gracias de nuevo por su apoyo.
Saludos cordiales, Leyre
Equipo JRailPass
Remember that your Japan Rail must be kept very safe (ie. Keep it with your passport). Lost passes cannot be replaced. Your only hope is someone turning it into a station. A binder of lost cards is kept at JR station offices.
Hi Dolores!
We are absolutely thrilled to receive your 5-star rating and your wonderful comment. Your feedback serves as a tremendous motivation for us to continue working hard and providing excellent service.
Thank you for placing your trust in Jrailpass.com to discover every enchanting corner of this remarkable country. We are honored to have been a part of your journey and to have contributed to your memorable experience.
If you decide to travel in Japan again in the future, we'd be delighted to be your travel companion again!
Kind regards, Leyre
Team Jrailpass.com
Good service. Everyone at the station willing to help you find your way. You may improve the communication in terms of which lines are covered by the JR pass
Hi there Salo!
We are absolutely thrilled to receive your 5-star rating and read your positive comments. It's really motivating for the team to see and it pushes us to keep working hard to deliver an exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We're delighted to have played a part in your journey and to have contributed to your unforgettable time in Japan.
We also appreciate your suggestions for how we could improve our system. We will certainly take your thoughts into consideration as we continue to better our service.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes, Natti
Team JapanRailPass
I traveled for 3 weeks in Japan and it wouldn't have been as easy and wonderful without the JR PASS. It is cost effective, reliable and very easy to use. There is a JR office in every station and you can access almost every national train and some local lines too. Absolutely great.
Hi Claudia!
We are absolutely thrilled to receive your 5-star rating and read your wonderful comment. It's really motivating for the team to see such remarks and pushes us to keep working hard to deliver exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We are delighted to have been a part of your journey and to have contributed to your unforgettable time in Japan.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes, Natti
Team Jrailpass.com
Don't leave home without the Japan Rail Pass when traveling across Japan. It's easier to use than in years pass. Don't get caught with the cost of the Shinkansen going from city to city as a tourist.
Hi there John!
We are absolutely thrilled to receive your 5-star rating and read your wonderful comment. It's really motivating for the team to see such remarks and pushes us to keep working hard to deliver exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We are delighted to have been a part of your journey and to have contributed to your unforgettable time in Japan.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes, Clara
Team Jrailpass.com
We purchased Japan Rail passes for a recent visit to Japan. The process to exchange our vouchers for the passes to Narita Airport was quick and efficient.
The passes are super easy to use
The Japan Rail staff spoke good English (our Japanese is poor), were always helpful and courteous. We made extensive use of the Shinkansen and local trains which were always spotlessly clean, comfort and on-time! We saved about 60% from the cost of buying individual trains tickets.
We would highly recommend Japan Rail and the JR Pass.
Hey Michael!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards, Clara
Team Jrailpass.com
The Japan Rail Pass is worth every penny and incredibly easy to use. We picked up ours at Haneda Airport - we didn't have to queue (we later saw large queues at Ueno and other train stations in Tokyo). Of course using it on the Shinkansen is great but it's also useful on many other JR lines in all the cities throughout Japan. It makes travelling around the whole of Japan easy. Unless you plan on staying in one City it's a must for your trip to Japan.
Dear Joyce,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you had such a positive experience.
At Jrailpass, we are committed to providing our customers with exceptional service and making their journey through Japan as seamless as possible.
To stay updated about the amazing country of Japan, its rich culture, and all the exciting travel opportunities it offers, we invite you to follow us on Instagram. We regularly share captivating content, travel tips, and insights to enhance your Japan experience:
https://www.instagram.com/jrailpass/
Once again, thank you for choosing Jrailpass, and we look forward to serving you in the future. If you have any more questions or need assistance, please don't hesitate to reach out to us (you can do it directly through [email protected]). Safe travels!
Warm regards, Natti
Team Jrailpass.com
We recommend everybody whoever is going to Japan as a tourist, please procure JR RAIL PASS to reduce the transportation cost.
Hey Biswajit!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards, Natti
Team Jrailpass.com
Our 14 day passes took us all over the beautiful country of Japan. Excellent value and very easy to use. We used them numerous times every day.
Hi Danielle!
We are absolutely thrilled to receive your 5-star rating and read your wonderful comment. It's really motivating for the team to see such remarks and pushes us to keep working hard to deliver exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We are delighted to have been a part of your journey and to have contributed to your unforgettable time in Japan.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes, Natti
Team Jrailpass.com
Loved the railpass, allowed access to much of where I travelled to. Only criticism is the way it is obtained; having it mailed to my home country and then having to find a JR office and queue to activiate. I'm sure there are good reasons for this but can't help but wonder if there is an easier way for customers.
Hey Paul!
We want to express our gratitude for your kind words and, most importantly, for choosing Jrailpass.com as your trusted companion to explore this wonderful country.
Your feedback is really valuable to us as it allows us to continuously grow and improve our product to better serve valued customers like yourself.
Thank you once again for your kind words and for being a part of the Japan Rail Pass community. We wish you all the best and hope you have many more incredible adventures in the future.
Best regards, Natti
Team Jrailpass.com
Hi Ada!
We are absolutely thrilled to receive your 5-star rating and your wonderful comment. Your feedback serves as a tremendous motivation for us to continue working hard and providing excellent service.
Thank you for placing your trust in Jrailpass.com to discover every enchanting corner of this remarkable country. We are honored to have been a part of your journey and to have contributed to your memorable experience.
If you decide to travel in Japan again in the future, we'd be delighted to be your travel companion again!
Kind regards, Natti
Team Jrailpass.com