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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,883
quality
23,689
This company responds to reviews on average within 5 days

Instant Feedback

73,518 reviews

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Massachusetts
1 review
0 helpful votes
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Got what I paid for Thanks
February 14, 2024

Was easy fast online shopping experience

Thanks Will

Date of experience: February 13, 2024
California
1 review
0 helpful votes
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Fender
February 14, 2024

Easy website to navigate and find parts and have an accurate description.

Date of experience: February 13, 2024
Arizona
1 review
0 helpful votes
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Arlen ness to shift
February 14, 2024

Shifter did not come with spacer. Had to make my own.

Date of experience: February 13, 2024
Idaho
1 review
0 helpful votes
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Super
February 14, 2024

Good quality cable with a few extras the original cable lacked.

Date of experience: February 13, 2024
Arizona
1 review
0 helpful votes
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Great gas tank!
February 14, 2024

Great looking and quality built gas tank for my Sportster 48 build.

Date of experience: February 13, 2024
Georgia
1 review
0 helpful votes
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Quad Lock phone case
February 14, 2024
Updated review

The store in Pigeon Forge TN did not have the case I needed in stock. The lady that worked there took the time to order the case online so it could be shipped to my house. Great customer service at the store. Will definitely shop there again when I visit again.

Date of experience: February 13, 2024

Great experience as usual
February 13, 2024
Previous review

Great experience as usual

Date of experience: February 12, 2024
Michigan
1 review
0 helpful votes
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Great experience
February 14, 2024

Fast shipping and excellent return policy when I ordered the wrong part! These folks are great at what they do!

Date of experience: February 13, 2024
California
1 review
0 helpful votes
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Harley Davidson - repairs
February 14, 2024

Part was ez to order. Shipped quickly and lo and behold the bike is up and running.

Very pleased with service.

Date of experience: February 13, 2024
Florida
1 review
0 helpful votes
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Prompt and reliable...
February 14, 2024
Updated review

Good service, products are always on time or early, competitive pricing, site is easy to navigate and if necessary, I have a physical location nearby...

Date of experience: February 13, 2024

Never had a problem finding what I need at J&P...
October 18, 2023
Previous review

Never had a problem finding what I need at J&P...

Date of experience: October 18, 2023
Iowa
1 review
0 helpful votes
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Title
February 15, 2024
Updated review

Slow on getting the gasket and bearing
Fast on the seals.

Date of experience: February 13, 2024
Kimberly E. — J&P Cycles Rep
over a year old

Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.


Easy to shop
January 27, 2024
Previous review

Easy to shop

Date of experience: January 27, 2024
West Virginia
1 review
0 helpful votes
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Great company to buy from
February 14, 2024

Web site is accurate and order was shipped fast! I like there web for the fact that I can enter make model, year and it will show exact match parts for my ride

Date of experience: February 13, 2024
New York
1 review
0 helpful votes
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Fast delivery.
February 14, 2024

I shopped around to Order tires for my bike. Great variety

Date of experience: February 13, 2024
Georgia
1 review
0 helpful votes
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Excellent selection of parts
February 14, 2024

Fast shipping! I needed a part for my driving lights, JP Cycles had the part I needed. I needed the part really quick, so I paid for 2 day shipping. JP Cycles did exactly what I paid for and had my part in my hands a day earlier than expected and my bike was ready for an important ride that I didn't want to miss.

Date of experience: February 13, 2024
California
1 review
0 helpful votes
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Perfect
February 14, 2024

The tour pak bracket fits perfect, is solid with nice finish. Great price for a quality piece.

Date of experience: February 13, 2024
Pennsylvania
1 review
0 helpful votes
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Sissy Bar
February 14, 2024
Updated review

Quick delivery. Perfect fit. Exactly what I ordered. Very easy to assemble and place on bike. We love it!

Date of experience: February 13, 2024

Happy new year
January 3, 2024
Previous review

Happy new year

Date of experience: January 2, 2024
Florida
1 review
0 helpful votes
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...
February 14, 2024

...

Date of experience: February 13, 2024
California
1 review
0 helpful votes
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New Shocks
February 14, 2024

Great product. Easy to install. Would definitely order from J&P Cycles again.

Date of experience: February 13, 2024
Michigan
1 review
0 helpful votes
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Excellent
February 14, 2024

I bought a bumper it was perfect and the shipping was very very fast, excellent service.

Date of experience: February 13, 2024
Florida
1 review
0 helpful votes
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New tires
February 14, 2024

Answered my questions and completed mounting and installing new tires earlier than stated. I was very impressed.

Date of experience: February 13, 2024
Washington
2 reviews
0 helpful votes
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Very good service!
February 14, 2024

My experience with experience, ordered the wrong cable, very easy return and I have the right one on its way! Thank you. (Send me a catalog)

Date of experience: February 13, 2024