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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,896
quality
23,826
This company responds to reviews on average within 5 days

Instant Feedback

73,934 reviews

We monitor reviews for authenticity

Texas
2 reviews
0 helpful votes
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Ordered parts an all was good.No
April 23, 2024

No complaints.all the products I ordered were package an delivered.

Date of experience: April 13, 2024
Louisiana
1 review
0 helpful votes
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Fits my bike
April 23, 2024
Updated review

Very fast shipping. I like that you can lock it if you want. Just need to provide your own lock.

Date of experience: April 13, 2024

Doing Business for years with J&P, Always GOOD serviceMark
November 2, 2023
Previous review

Doing Business for years with J&P, Always GOOD service
Mark

Date of experience: November 2, 2023
Illinois
2 reviews
0 helpful votes
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Wrong item
April 23, 2024
Updated review

Ordered primary cover gaskets for my shovelhead 4 speed and got the wrong gaskets. Not even close to what I need. I'll be sending them back and hopefully get the right ones. Getting that time of year.

Date of experience: April 13, 2024

Knowing exact part description can be a pain
December 23, 2023
Previous review

Knowing exact part description can be a pain.

Date of experience: December 22, 2023
Tennessee
1 review
0 helpful votes
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What I expected
April 23, 2024

Great knowledge of the staff, and received exactly what I ordered.

Date of experience: April 13, 2024
Massachusetts
1 review
0 helpful votes
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Pleasant easy fast
April 23, 2024

Great Simple and easy and fast, great prices quality items

Date of experience: April 13, 2024
SX
1 review
0 helpful votes
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Hi,

My order has to be shipped to a forwarder in Miami and every time I have the same problem.

You ship my order in pieces, and it ends up costing me more money.

Regards,

Nelson

Date of experience: April 13, 2024
Florida
1 review
0 helpful votes
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No glove, no love.
April 23, 2024

Fantastic experience buying anything from J&P. My most recent purchase was in email reminder notification when in stock. Amazing system, flawless delivery, exceptional speed of purchase.

Date of experience: April 13, 2024
Kentucky
2 reviews
0 helpful votes
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No Hassle, Easy Pickens!
April 23, 2024

Always have excellent results ordering through J&P. Can't say the same about other online sellers.

Date of experience: April 12, 2024
California
1 review
0 helpful votes
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Great quality product in stock
April 23, 2024

Only downfall was USPS lost my order in transit and it didn't arrive for 10 days, to boot product was out of stock so I was stuck hoping that it arrived.

Date of experience: April 12, 2024
California
1 review
0 helpful votes
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Always satisfied
April 23, 2024
Updated review

The covers look great, fit well and as always I got fast delivery very satisfied

Date of experience: April 12, 2024

Would recommend
February 24, 2024
Previous review

Great price, great product, fast shipping, would recommend

Date of experience: February 24, 2024
TT
1 review
0 helpful votes
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Good service and product
April 23, 2024

Fast shipping, good product. The product arrived within 5 days and so far looks good.

Date of experience: April 12, 2024
Colorado
1 review
0 helpful votes
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Will buy again.
April 23, 2024

Always have what i am looking for and I have looked at other sites for the same thing BUT other sites carry what i need.

Date of experience: April 12, 2024
Florida
1 review
0 helpful votes
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Great deals
April 23, 2024

Great deals and easy to find parts for my specific bike

Date of experience: April 12, 2024
Florida
1 review
0 helpful votes
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I ordered a clutch cable dor my Honda 1100 Shadow and it didn't fit
It was approximately 4" too short
I had to fo to Honda and have then repair it instead
Not happy with wrong part

Date of experience: April 12, 2024
California
1 review
0 helpful votes
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Excellent service
April 23, 2024
Updated review

Always have the parts I need and when the site says it fits it always fits my bike. I have never had any problems!

Date of experience: April 12, 2024

Quick and easy
March 1, 2024
Previous review

Quick and easy

Date of experience: February 29, 2024
Colorado
1 review
0 helpful votes
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Great Value
April 23, 2024

Great price for quality parts. I received them on time, but have yet to install them.

Date of experience: April 12, 2024
Colorado
1 review
0 helpful votes
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First time ordering, free shipping on an FXR shift lever, a part that's under 30 bucks! Will be ordering from J&P again!

Date of experience: April 12, 2024
Colorado
1 review
0 helpful votes
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Wrong part
April 22, 2024

Part I received was incorrect for my bike. Sturgis store corrected the issue the next day.

Date of experience: April 12, 2024
Kimberly E. — J&P Cycles Rep
over a year old

Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.

Arizona
1 review
0 helpful votes
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Bag inserts
April 22, 2024

Constant contact for shipping but didn't receive 2 day shipping for clients

J&P Cycles attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 12, 2024
Kimberly E. — J&P Cycles Rep
over a year old

.We do apologize for the issue with our estimated shipping times. We try to be accurate unfortunately many factors can change these estimates.

Texas
1 review
0 helpful votes
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Easy to shop, quick to receive
April 22, 2024

Easy peasy shopping g on their website! A good selection to choose from, easy purchasing and quick delivery. Got my new helmet in time for the IFRD ride.

Date of experience: April 12, 2024