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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,861
quality
23,448
This company responds to reviews on average within 5 days

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72,784 reviews

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Massachusetts
1 review
0 helpful votes
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Incorrect hardware
January 13, 2025

Just about every time I purchase something. It really does not fit or improper hardware. I'm stuck fabricating and finding different hardware. Sucks

Date of experience: January 3, 2025
California
1 review
0 helpful votes
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J&P cycles rock.
January 13, 2025

. Great company, will be making more purchases from them in the future...

Date of experience: January 13, 2025
California
2 reviews
0 helpful votes
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Fuel tank screws
January 13, 2025

Great site easy to navigate, right parts first time. Shipping was on time

Date of experience: January 13, 2025
Illinois
1 review
0 helpful votes
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Perfect service everytime
January 13, 2025

Great service and parts!
Always satisfied! I've never had any problems with things I've ordered.

Date of experience: January 16, 2025
New York
1 review
0 helpful votes
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Xmas gift
January 13, 2025

My son is a mechanic and I purchased some tools that he didn't have. They were shipped immediately and arrived in time for Xmas. Very please with the product and prompt service. Thank you!

Date of experience: January 2, 2025
Wisconsin
1 review
0 helpful votes
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Order a Vance and Hines Pro-pipe for my 2022 RGL. Their web sire offered multiple comparison options.

Date of experience: December 27, 2024
Washington
1 review
0 helpful votes
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Harley parts
January 13, 2025

Very easy to deal with and very helpful,price and delivery was very fast

Date of experience: January 14, 2025
Illinois
1 review
0 helpful votes
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Good product and good customer service hampered by poor shipping. Shippers prevented J&P's delivery guarantee. This Sitejabber sent me an email asking to to confirm delivery. I had not received the product so I was directed to send an email to customer service. The gal was nice, they gave me a $15 credit to the account. Just recommend not giving a shipping arrival date guarantee, especially the last couple of years.

Date of experience: January 2, 2025
Missouri
1 review
0 helpful votes
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Its done
January 13, 2025

My password didn't work again! Had to reset then had to look up my part all over again it sucks!

Date of experience: January 14, 2025
Michigan
1 review
0 helpful votes
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Tires for my 65 Honda scrambler. Best price quality tires, fast shipping!

Date of experience: January 2, 2025
Texas
1 review
0 helpful votes
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Great service
January 12, 2025

Easy to navigate! And great products and the service was super fast

Date of experience: January 16, 2025
Maryland
2 reviews
0 helpful votes
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Battery cover
January 12, 2025

Fast and easy also a big variety of parts.Was a little delay due to weather, and was delivered when they said. Very good customer service and response time. Thank you,

Date of experience: January 13, 2025
Alabama
1 review
0 helpful votes
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Quality
January 12, 2025

Good service, no issues, arrived on time, quality parts. Will use JP in the future

Date of experience: January 2, 2025
New York
1 review
0 helpful votes
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Shipping
January 12, 2025

Said 2-3 business days. Tire showed up the next day. Which was very convenient to say the least

Date of experience: January 2, 2025
North Carolina
1 review
0 helpful votes
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Good Stuff
January 12, 2025

Satisfied with the product. I would buy again if needed. Thanks

Date of experience: January 1, 2025
North Carolina
1 review
0 helpful votes
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Product us very good. The sale was a great value. It "guaranteed " Christmas delivery. That. Was false. It didn't arrive until 12/30/2024. When I tried looking the order up on JP it stated I had no orders. So I wasn't sure if or when we would receive the product

Date of experience: December 30, 2024
Utah
1 review
0 helpful votes
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8 inch tail light bar for 2000 FLS TC
January 11, 2025

A bit disappointed with the overall quality of the part. It just seems cheap. Does not come close to comparing with HD OEM parts. Will probably be returning the part. The metal is just really thin and lightweight. I'm afraid that it will not support the weight of my rear signal lights without breaking.

Date of experience: January 1, 2025
New Mexico
1 review
0 helpful votes
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2012 fxs blackline it didn't and your parts dept. said you don't stock it.
She waved the 995 fee and said she was sending a shipping label for return. I still haven't received that overall other than the website no being accurate the people I've dealt with we professional and polite just wish the part had fit. I've been looking on your site and as soon as I get it in the wind I'll probably by some items I've been thinking about...anyways I figured I'd give it a few more days for the label so I can send it back or possibly swap for store credit on another item
Thanks

Date of experience: January 15, 2025
Colorado
1 review
0 helpful votes
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Product looks used and taped to the package after being opened

Date of experience: January 1, 2025
California
1 review
0 helpful votes
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Quick and easy ordering
January 11, 2025

Swift, easy website. Quick delivery. Easy process from ordering through delivery.

Date of experience: January 12, 2025