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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,859
quality
23,442
This company responds to reviews on average within 5 days

Instant Feedback

72,764 reviews

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Texas
1 review
0 helpful votes
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Street Glide Trim
August 20, 2025
Updated review

This head light trim works great on my 2012 Street glide…. Thank you J & P for the fast delivery and the styling trim….

Date of experience: August 10, 2025

This is the place for my 2013 Harley Street Glide…
August 6, 2025
Previous review

This is the place for my 2013 Harley Street Glide….

Date of experience: July 27, 2025
California
1 review
0 helpful votes
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No return call
August 20, 2025

I payed for next day delivery well four or five days later now you are making me add more words when the first remark covered my experience

Date of experience: July 29, 2025
Kimberly E. β€” J&P Cycles Rep
8 months ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.

Colorado
1 review
0 helpful votes
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Awesome parts
August 20, 2025

Every time I order a part it's always the right one. I've been ordering parts from J & P cycles for several years

Date of experience: August 10, 2025
Texas
1 review
0 helpful votes
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Inexperienced shopper
August 20, 2025

I just a snake suggestion, since I am not to familiar with parts, would it be possible on your search engines to be able to find parts when you enter you make and model of bike and part look up be little easier

Date of experience: August 10, 2025
Illinois
1 review
0 helpful votes
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Many Choices
August 20, 2025

Looking for phone case to use on tank. Found several choices and one that works just fine. Whatever I'm searching for J&P gives me multiple choices to choose from.Easy to search and shipping is fast

Date of experience: August 10, 2025
New Mexico
1 review
0 helpful votes
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Punctual with timing of delivery
August 20, 2025

We took off the tire and replaced it ourselves only part is taking it to tire repair we are rolling now thank you think you think JP cycles is the best

Date of experience: August 10, 2025
Florida
1 review
0 helpful votes
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I went I saw I ordered.
August 20, 2025
Updated review

J&P had the item I needed at the best price. You site was user friendly and ordering was very easy. I got my oder in a timely manner,, which was perfect.

Date of experience: July 23, 2025

Had the right part at a good price and was easy to...
August 2, 2025
Previous review

Had the right part at a good price and was easy to find. Very nice.

Date of experience: July 23, 2025
Washington
1 review
0 helpful votes
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Easy vintage.
August 20, 2025

Restoring a 1940 HD transmission required a few parts that are hard to find when you live in a rural area. J&P provided the hard-to-find parts that will make this project a lot easier.

Date of experience: August 10, 2025
Illinois
1 review
0 helpful votes
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Out of stock notification
August 20, 2025

What I ordered was out of stock for a month or two. Finally the email arrived that the product was available and easy order and prompt arrival

Date of experience: August 10, 2025
New Mexico
1 review
0 helpful votes
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Good
August 20, 2025
Updated review

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Date of experience: August 10, 2025

EVERYTHING I ORDERED, THEY HAD IN STOCK AND WAS SHIPPED FAST.AND COMMUNICATION WAS EXELENT. THANK YOU SO MUCH

Date of experience: May 29, 2025
Tennessee
1 review
0 helpful votes
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Great shipping!
August 20, 2025

As I was tracking my order, at one point the shipping label had been reported missing. We'll I thought, that would not well! But Fed Ex contacted J&P and the problem was resolved immediately! I received my package 4 days from the time the order was placed. Thanks J&P and FedEx.

Date of experience: August 10, 2025
New Mexico
2 reviews
0 helpful votes
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On Friday, August 1st I ordered a Drag Specialties battery for my 2022 Road King Special. It was shipped very promptly and a tracking number was provided. I checked the tracking through the weekend but on Sunday when the package reached Phoenix AZ. The tracking showed "Exception. Package damaged. Undeliverable". On Tuesday J&P shipped me another battery, but this time again, when the package got as far as Phoenix, it showed, "Exception. Barcode unreadable. Barcode replaced" Then nothing for 2 days. The last estimated delivery date in the tracking said Friday, but finally on Saturday the package arrived. I wish there was a way to upload a picture of what was sitting on my front porch, but the package literally looked like it had tumbled down the side of mount St. Helens during the eruption. Because of the manufacturer's packaging, the battery APPEARS to be undamaged. I haven't tried to charge it yet so I don't know if its ok.

Date of experience: August 9, 2025

I like bananas
August 9, 2025
Previous review

I like bananas

Date of experience: July 30, 2025
Texas
1 review
0 helpful votes
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Good system. Thank you.
August 20, 2025
Updated review

I had a great time surfing the website and customer service was very helpful

Date of experience: August 10, 2025

Love the parts availability and quantity of OEM parts
August 4, 2025
Previous review

Love the parts availability and quantity of OEM parts

Date of experience: July 25, 2025
Pennsylvania
1 review
0 helpful votes
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Would recommend
August 20, 2025

I called with questions, he took his time and to make sure the part would fit and it was fast shipping!

Date of experience: August 10, 2025
South Dakota
1 review
0 helpful votes
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Great Service
August 20, 2025

Website is easy to use and find what I was looking for. Shipped fast and tracking information was spot on. Great service.

Date of experience: August 10, 2025
Washington
1 review
0 helpful votes
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Plate backer
August 20, 2025

Got what I wanted, why do you need so much info for a purchase of a decorative part?

Date of experience: August 10, 2025
Arizona
1 review
0 helpful votes
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Very painless
August 20, 2025
Updated review

My experience was very simple and smooth. Prices were a little higher than I expected but the quality of the product was great

Date of experience: August 9, 2025

Very easy experience
August 6, 2025
Previous review

Very easy experience. Prices fair but kinda high and it wouldn't apply my 10% discount

Date of experience: July 26, 2025
Illinois
1 review
0 helpful votes
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Great
August 20, 2025

It's awesome to be able to find what I want and get it shipped fast!

Date of experience: August 9, 2025
Kimberly E. β€” J&P Cycles Rep
8 months ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.

California
1 review
0 helpful votes
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Sportster ignition
August 20, 2025
Updated review

I always need something for my 2001 1200xl sporty. I work at Harley Davidson and J&p cycles always has what I need. And ships fast

Date of experience: August 9, 2025

Faster and better availability than i even have, and...
May 24, 2025
Previous review

Faster and better availability than i even have, and I work for Harley Davidson!

Date of experience: May 13, 2025
Michigan
1 review
0 helpful votes
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Great! And entertaining!
August 20, 2025

Easy, quick and the correspondence is fun and entertaining!

Date of experience: August 9, 2025