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Joy Shoetique

3.6

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Joy Shoetique Reviews Summary

The company enjoys a mixed reputation, with many customers praising the quality, comfort, and variety of products offered, particularly in footwear and clothing. Positive experiences often highlight fast delivery and reasonable pricing, contributing to overall customer satisfaction. However, concerns regarding long shipping times, difficulties with returns, and inconsistent product quality persist. Some customers have reported challenges in reaching customer service and discrepancies between advertised and received items. While many express loyalty and a willingness to repurchase, a notable segment remains wary due to negative experiences, indicating a need for improved communication and service consistency.

This summary is generated by AI, based on text from customer reviews

value
44
shipping
44
quality
66

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804 reviews

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Spain
1 review
1 helpful vote
Follow Bea H.
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I bought two dresses and a T-shirt, I'm in love with them. The customer service it's really good. Thank you

Date of experience: March 4, 2019
GB
1 review
9 helpful votes
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I have purchased many Women's garments & Shoes for my girl around 2 weeks ago. Only a few have arrived so far but the thing she has tried on look amazing and very classy, maybe thats just her I'm not sure. The shoes look killer also!
With the price of the items people are buying I'm not sure how you can all be complaining.

At Christmas I brought her £1100 Givenchy, & £900 Dior Shoes.
Then JoyShoe pops up on my phone and I end up buying her about 20 pair from here at around £30 each (disposables)... altogether they added up to only half the price of 1 pair of high end shoes!

YOU GET WHAT YOU PAY FOR... if you want a pair of shoes to last forever then put your hand in your pocket and spend some real money!

Date of experience: January 30, 2019
GB
1 review
5 helpful votes
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I paid 14 to have my parcel delivered in 3-7 days see attached. It says nothing about it being longer I could have just gone standard for 3.00 if I had know it would take longer. The post was almost as much as the item but I needed it by a certain date so I opted for the quick delivery. When 7 days came and went I was getting worried, so I emailed them they said it takes 3-7 days to process order then a further 3-25 days to send it! I felt duped as I picked the fast delivery as I needed item, I asked for my express delivery refunded then and just pay the standard but was told no as order is processed, but I explained you havnt with held your side of the deal I'm now into 2 weeks with no item but the insisted they couldn't refund and to just send item back when it arrives... hardly the answer I wanted. I'll never use them again

Date of experience: December 20, 2018
Canada
1 review
10 helpful votes
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RIP OFF
July 7, 2018

Do not shop here. They will not refund my money for an item I bought that was nothing like the photo. The have a good photographer but the clothes are extremely low quality and the customer service is terrible. They will not reply to me. I feel like I got ripped off and there is nothing I can do. They will not respond to me. Never had this horrible experience online.

Date of experience: July 7, 2018
California
1 review
7 helpful votes
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Dont shop here!
June 5, 2018

I want to start off by saying Ive never left a review on anything before wether the experience is good or bad. But I had to say something about this, i ordered a dress that was meant for a trip it didnt arrive in time & by the time I came back from the trip the dress was finally home & onced I open it was in such bad quality I couldnt even believe it I ordered an extra small & I received a dress that looks xtra large! It is not the same dress on the picture. Before the dress was even shipped I asked to cancel my order & they denied my request & sent it out anyway they did not want to refund my money I contacted them & they took forever to get back to me. Its just a bad experience and I wouldnt recommend for shoppers to shop here. It is not worth it. The material is terrible. Dont waste your money or time. They have beautiful pictures of their clothing but it is not the same in person.

Date of experience: June 4, 2018
New York
1 review
6 helpful votes
Follow Kareema G.
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Love them!
May 16, 2018

I ordered 2 pairs of sandals from Joyshoetique, when I needed tracking info I was able to follow up with them on Facebook messenger. I received a very fast & friendly response (with much detail about my order). Ive also received multiple compliments on my sandals, that made me feel great. I will definitely order from them again.

Date of experience: May 16, 2018