Joss & MainReviews 1,335

Your product presentations are good. However, many items like wall/shelf units are only viewed when opened/closed. It would be more helpful if you offered all views for a careful review. I really love my shell vase... almost ordered a second one. In retrospect, you really should offer free shipping and not restrict orders w/in 30 days after initial order. Most retailers now offer free shipping after spending > 50 or 99 $. I would like to request a coupon for further purchases even after the 30 days. I think others will agree.

I have ordered 6 things and all but 2 shipments have either been late, broken, or not what I thought from pictures. Items are very cheap and over priced. I'm glad I didn't spend a lot, what I do have is garbage. Their shipping email alert system is nonexistent, they put wrong tracking # on one of my orders, I could go on and on but why bother. I won't be ordering anything from them again. Only reason I gave two instead of one star is because I can use two out of the six items.

Livid. As the stuff "looks" amazing, it's junk, some items were from WALMART that I paid triple for. Items have taken forever, even after paying way inflated shipping. Wrong descriptions received totally differnt items that look like dollar store merchandise. The topper is that a lot of the items were from Walmart! Total trash. No, return shipping labels so I can return the items I did receive because they are not either what I ordered or they are pure disgusting junk. I feel so scammed out of my money and deceived by this company. A big fat zero stars! Stay clear or end up ripped off and out of Monet left with stuff a crack head would have in their abandoned house!

Ordered a really inexpensive accessory, so I don't care about the money, but it bugs me that this site gives almost NO product information - you barely get dimensions/materials on furniture. They called my accessory a charging pad for a phone, which would have you believe it charges, not that it's a plastic decorative tray to lay your phone in while you plug it into a charger. Return policy i. E. store credit only is HORRIBLE and a sure way to find your merchandise on eBay. I hate brick and mortar stores with this policy and am hating on Joss & Main too - they are purposeful when they don't give complete product information, and they do it to get people to buy quickly because it will go away in a week or two.

I ordered a night stand and floor lamp July 5th through their website. As one of the comments says, when I went to make my purchase it said do not press order more than once, which I didn't, and then it did some funny thing to where it took me back to the homepage. So I tried again. Mind you the items weren't in my cart anymore and I had to go looking through their collections again to place my order. When I got the email boom I was charged twice. I emailed and called them up and no problem my money was refunded to me. I then got notice that my nightstand was shipping in about a week. I waited for the night stand and it came today, July 11th. As soon as I openers the box I was shocked. The night stand was cheap and came broken. It looked like a DIY project from Pinterest where people by an ikea dresser and paint over it. Plus it was nothing like the picture it was a horrible off-white almost grey color. I called them right away to let them know that I wanted a replacement and the guy said unfortunately they did not have any more in stock and that I should burn or donate the item basically do whatever I want to with it and they would refund my $150 +. Well it seems it's not even worth for them to get the item back so why should it be worth me spending my time and money! Then he said I might as well get a refund for the lamp too because unfortunately they told me it was in stock but it was on back order for a long time. What a waste of my time! If You don't have the items update your system and take better measures to ensure items are in good condition before and during shipping.

Today, July 10th, 2014, I ordered four beach towels at 10:45 a.m. By 11:01 a.m. I still had not received a confirmation. I clicked again "Place Order" - nothing happened except for telling me that I should not click that button more than once to prevent more than one order going through (how about getting a better computer system for your customers: Finally I received a note with a confirmation number for my order and pointing out in that same note that my order could not be retrieved. Could anybody please explain to me what the use of such a Website is - of course a rhetorical question. Obviously the Company does not need business. Don't tell me the sale was not on anymore. If it's on the Website, it's ON. Don't need that waste of my time. Can get same merchandise from many other sources.

I communicated since yesterday about 7 total times with a customer service rep via email and then once today on the phone explaining that this site was down when trying to purchase a gift certificate. I attempted to buy the gift certificate many times. It was rejecting the email address and recipients name when i input it as if i hadnt provided it. (it would be bolded in red and ask me to input it) The recipients email was/is *******@yahoo.com... i finally got it to accept it today. I work with hundreds of etailers and there is technology that can help you figure this out much better/faster and more importantly avoid this. Here is a link. http://www.quest.com/foglight-end-user/ ---- you may want to pass this on to your technical folks. They really should have it to avoid this in the future so you can keep and sustain the growth you are experiencing. I love Joss & Main and that is why I have taken all this time to give you this feedback as well as ensure my loved one recieved the gift card.