Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Jomashop is recognized for its extensive selection of luxury products at competitive prices, with many customers praising the quality and value of their purchases. However, significant concerns arise regarding customer service, particularly in handling returns and addressing product issues. Customers frequently report delays in response times, difficulties with return policies, and dissatisfaction with the support received when issues arise. Overall, while the company offers appealing products, its customer service approach appears inconsistent, leading to frustration among buyers and a potential deterrent for future purchases.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Perfect experience, even better than expected. I don't mind, that the box was broken, the watch was 100% ok and I think that the broken was not caused by Jomashop, it might have been caused by the parcel service. I appreciate the fast shipping, also. However, when I will be buying a Rolex, I will contact Jomashop to ensure better and safer packaging.
I ordered sunglasses and they came very quickly! The product was just like the picture. I was very pleased with the product and speed of delivery.
Ive purchased 6 timepieces from Jomashop. All times I received products as expected. I have had to return 1 item as it was different from item ordered. Jomashop was quick to remedy the issue. My only gripe is there are a few customer service representatives that arent the friendliest. Maybe its just me but they didnt seem to happy to be talking with me on the phone. Besides that, shipping payments, products all deserve a 5 star rating.
I always love doing business with jomashop. Their prices are competitive and their service is awesome. My latest purchase was a Michael kors cross body handbag. I love it. It is exactly what I need to carry on a trip I am planning.
Jomashop is definitely a place where you can find diversity of brands, good quality, quick deliveries and sales can really be interesting. Two months ago, I did buy a Tissot women watch (Order number: M16D4692) and I just love its quality, I wear it everyday. It has a $220 value, but I bought during sales at $130. Great website!
The item I purchased was exactly what they said it was. Customer service was excellent. Shipping was prompt. I will order from them again.
M16B8212. I ordered a watch and arrived fairly quick and it was as described. Will buy more watches from jomashop, many options to choose from and not as expensive as others businesses.
M16D7031. Jomashop provides excellent online retaining services and goods. Items are authentic and brand new, features variety of watches and other items. Definitely one of the few good online shop, especially on watches.
Jomashop is a reliable, dependable, and trustworthy online business. I have bought 3 watches from Jomashop, and I have no regret whatsoever. I love the service, and I will recommend Jomashop to everyone. My order number is: M16C8290.
Received my watch and happy that the quality is excellent from straight out of the box and will let friends and family know about this company...
When it comes to good price, good quality and fast shipping, Jomashop is the answer to my online shopping of genuine watches.
I need a pair of smart sunglasses and I'll buy them when I see them,
It's a size fit. I think it fits most of the faces. The glasses aren't heavy. This shopping is very satisfying.
I have ordered quiet a few watches till date and they are all soo perfect with best deals. But there was a time when I didn't get a package and you guys simply declined the request without any proper response. But otherwise I like your products.
Great service both online and over the phone. I was able to get all my questions answered easily and in a very professional manner. Service was fast and smooth and I would definitely return for any further purchases
Very easy to use website, fast shipping, great selection and fair prices. I was impressed with the speed of order processing and shipping as well.
Great watch, great prices, great selection. The website was very simple to use with a lot of filters to help find exactly what I wanted.
Excellent writing instrument nothing but the best very content customer here thank you for making my purchase a very happy experience.
Answer: Hello Rajiv, Thank you for the interest in our products. Pre-owned items are marked pre-owned, otherwise the item is brand new. Roee
Answer: With my experience they donot sell fake items My wife is an expert on fake items and said they are really good. Remember their price is not bargain prices. Other shops adding shop fee, tax and other fees on the top of the original price
Answer: Hi, Sorry for late reply. Please note that PAM01441 is available in-stock and ready for immediate shipping. Call us at 877-834-1434 in order to speak to one of our sales representative for further assistance.
Answer: It looks like they do not like answering questions. I have send them 5 emails regarding a refund and not even one was answered.
Answer: No, they are terrible with returns. I received a wrong item, it's been 3 days and still waiting for the return label. They will not schedule a pick up. I will need to go to the post office to return it. This is ridiculous
Jomashop.com is your source for luxury watches, pens, handbags, and crystal. Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. We also spe...

