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JomaShop Reviews Summary
Jomashop is recognized for its extensive selection of luxury products at competitive prices, with many customers praising the quality and value of their purchases. However, significant concerns arise regarding customer service, particularly in handling returns and addressing product issues. Customers frequently report delays in response times, difficulties with return policies, and dissatisfaction with the support received when issues arise. Overall, while the company offers appealing products, its customer service approach appears inconsistent, leading to frustration among buyers and a potential deterrent for future purchases.
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It was a great experience at Jomashop. I found the watch I needed and in love with it ever since my purchase. I gave 4/5 since the return is policy is quite strict, which I understand needs to be for such a shop, however personally I would have liked it to be a bit more flexible in terms of usage and returns (like a 30 day satisfaction guarantee?)
My husband loved it I plan on ordering him a more expensive one in the future. Setting the time an date was easy. He is able to work on the railroad n still wear it to work. Very durable silicon band.
Very happy with the speed of delivery and price of my Seiko watch. 50% less than high street prices. Was constantly kept up to date on my order and delivery.
I've made multiple orders and have always been pleased with the entire process.
Jomashop has a great selection and unbeatable prices.
Called this guy * as per his request. He promised to help me with my order. By reading his reply to my review I thought that this issue would be resolved in no time but... Instead of trying to locate my watch or answering my question when my watch is going to arrive he start telling me how wrong I am about my review. When I was trying to say something he would interupt me so I decided not to listen to him and hang up. Big "Thank you" * for your "great" help.
I bought my watch on November 3,2017. And yes, it was not in stuck but it said shipping 2-3 weeks. Which is fine with me. Later I received email that my watch will arrive in 4-5 weeks. Hm... That's OK too... As of today, December 26,2017 (EIGHT weeks later!) I still didn't receive my watch. I called them (customer support) and the lady told me They do not have my watch and she doesn't know when to expect it.
The verdict: Company itself and Customer Support are not worth my time and my money. Becides that you guys do not provide updates or know when to expect merchandise you try blame customers for giving you a bad (honest) reviews instead of trying to resolve the issue... You treat your customers with disrespect. I am a business owner and I have 100% positive rating. You know why? Because I treat my customers with respect. And if there is a problem on my side I never blame customers or try to make them feel bad. I would rather loose money on a deal than loose my business good name.
Had enough with Jomashop.
P.S. Please, do not call a customer "my friend" when you sound angry and annoyed.
*Personal information redacted by admin
Order M*******
Everything looked and worked great! Fast shipping! I will be shopping with you all again!
Excellent excellent service. Order reached way before time as expected. Arrived in immaculate condition. Hope they continue to give service like this. Will definitely place more orders through them. Have already placed one more order. Hope I get same quality of service with that as well.
Me encanta comprar en esta tienda, porque son productos originales y se consiguen buenos precios. Los envios son faciles y rapidos, todo es garantizado, y dan un buen servicio.
Excellent watch, gift it to your loved ones! It will make their day... xoxoxo xoxoxo xoxoxo xoxoxo xoxoxo
I am content with the price and authenticity of jomashop.com
Their prices are the best and products are genuine
Shall always shop at jomashop.com: D
Order# M*******
Really amazing experience price can't find any where else and it's original products. I got a rayban sunglasses and I was afraid to be not original but I was wrong it's 100% authentic product.
I would like to see free shipping cost on some items and shorter delivery times. I make frequent purchases and I'm not pleased with shipping charges on all items. Purchases and delivery times on Amazon are #1
I bought 2 original watches I came with the extra boxes and links I loved! And I will return to make the purchase with jomashop. And I will make the purchase again with jomashop...
Excellent watch! Great service! I'm glad I decided to purchase my gift from such an awesome company!
After checking different sites and stores, I was able to find the best price here at Jomashop, on top of that the 0%interest is a great way to get a beautiful watch.
Ever since I learned about Jomashop.com, it has been the first place I go when shopping for a watch. You cannot go wrong. I have never found a site or a store with better prices.
Products are original, high quality and service is fast! Shipping is fast, and customer service is great. Haven't had any problems with the watches, and they come wrapped in the original boxes and in protective films. Great site! M*******
Every time I order a time piece from Jomashop, I received very consistent service and a quality product. Not to mention the great prices! Buy with trust!
From the business
Jomashop.com is your source for luxury watches, pens, handbags, and crystal. Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. We also spe...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Jomashop is sorry and would like to thank the you for sharing your experience.
We would like to point out that we describe the availability of our items on every offer page and only "in stock" items will ship immediately. Items that have "usually ships in" or "contact us" as the availability will begin shipping in and around that estimated time frame. However from time to time our suppliers may also have delays and thus, these estimates are delayed as well.
It is also important to remember that purchasing expedited shipping will only affect the shipping speed and not the estimate for the item to begin shipping.
Jomashop would still love to assist, please contact me directly and I will do my best to assist you.
Roee Adler
Customer Service Manager
[email protected]
718-532-2879