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JomaShop Reviews Summary
Jomashop is recognized for its extensive selection of luxury products at competitive prices, with many customers praising the quality and value of their purchases. However, significant concerns arise regarding customer service, particularly in handling returns and addressing product issues. Customers frequently report delays in response times, difficulties with return policies, and dissatisfaction with the support received when issues arise. Overall, while the company offers appealing products, its customer service approach appears inconsistent, leading to frustration among buyers and a potential deterrent for future purchases.
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I have ordered all my husband watches from Jomashop. They come "picture perfect" and they are always in my mailbox like its expedited shipping. It might be. I don't know. I just love Jomashop!
Order number M18M0215
Got what I ordered just as advertised and on time. Will order again from Jomashop. Saving up for panerai...
I have been a customer of Jomashop.com for more than ten years. It never fails me and I am glad that it keeps delivering best quality products for lowest prices. Thanks, Jomashop!
My experience with jomashop has always been very positive and I made 3 purchases and arrived perfect and support great! M18F2271
The wedsite clearly stated"free shipping and free returns" it turns out bith aren't free, I purchased a watch without knowing they only offer their own warranty. When I want to return the watch, I was told I have to pay both shipping and return, the person on the phone is extremely rude and impatient. It is a terrible experience, will never purchase from them ever again.
Extremely extremely disappointed by the Mido Watch that I have purchased. It stopped working after few months. I am in India and bought it through one of my friend in US. Very poor and insensitive response from Jomashop when I complained about this. Waste of my money. No one cares and escalation matrix is not defined. Be careful. No one care about the customer and I doubt if the watch was a refurbished watch.
Keep it up. Excellent. Very good product. Good quality. I will continue to buy. I will recommend the page. Good presentation of the website
Being my first time ordering a watch online I was a bit skeptical. However, I must confess that Jomashop met and exceeded my expectation. I received my watch in good time. Product was exactly as seen in the website and I have used this watch for about 2 months without any issue and I'm highly delighted. Henceforth, I plan to buy my watches through Jomashop especially with the huge discounts.
Chidi
I am more than happy with it! Great overall qualification, fast delivery and easy process to make the purchase.
Purchased an item on May 4th, 2018, had to cancel, contacted Jomashop within 2 hours to cancel. Did not hear back from them until the 7th of May, stating the item has already been shipped. Mind you, shipping label was created on the 7th. They said they could not cancel it, that I had to wait until I get the package and then open a Return request. Item arrived on the 8th. I have been emailing Jomashop for a return authorization and am being ignored. If you buy from them buy either on Amazon or Ebay, at least they are regulated on those sites. Anything you buy from their website you better buy with your American Express card_preferably) or other credit card so you can charge back. They may have attractive pricing but their customer service is very bad.
Excellent shop for many years that I buy in jomashop. The service and the price is the best
#M18A4809
I love the selection, expansive pictures and quality of the watches sold. I am a JS customer for life!
They have a great selection of brand name sunglasses at a great price! Bought a pair of Ray Bans that we're awesome and got them fast!
Very fast and correct transaction. A pleasure to have done business with Jomashop.
Very fast and correct transaction. A pleasure to have done business with Jomashop. Recomiendo esta tienda on line, tiene muy buenos precios y ofertas. Aún efectuando el tramite de la aduana es interesante la compra.
Website easy to use and great prices, delivery came on time. They emailed and texted me through our the whole process, very happy
I Will continue buying here as they have shown compromise with the quality and service. I really like the warranty they provide. Order =M*******
Easy transaction and great price! Saved probably $100 or half the price at my optometrist's office.
This site has a wide selection of many current brand models as well as some harder to find models that I couldn't find elsewhere. The prices are har to beat as well.
From the business
Jomashop.com is your source for luxury watches, pens, handbags, and crystal. Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. We also spe...
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Jomashop is sorry and would like to thank the customer for sharing their experience.
We are sorry to hear the watch seems to have operational issues and that it looks like it needs to be serviced.
I am happy to see we have indeed sent you a service form to fill out and send the watch in for service under warranty.
All watches sold by us on our website are automatically registered under our warranty, unless they come with a manufacturer's warranty, please see http://www.jomashop.com/warranty-info.html.
Jomashop understands the inconveniences and will resolve the matter as soon as possible
Roee Adler
Customer Service Manager
[email protected]
718-532-2879