JomaShopReviews 6,623

At the surface, everything looks great with JOMASHOP... but the reality is quite different.
Know this before you order:
1) If you cancel your order, double check EVERY day that they received your cancellation and that your credit card no longer has the amount PENDING!
Their cancellation system is automated and FAILS!
2) If you return your order, you will be stuck with high FEDEX charges. If you use your own service, they still charge you for the original "free" shipping.
3) Customer help is extremely unpleasant and typical of their location.
I will never use their services again, when there is a service that has a FANTASTIC selection and a GREAT and customer friendly return policy! You know which one!

I ordered a watch from them on April 15,2020 and received the watch April 22,2020. Opened the box, looked at the watch and set it in my watch case. A month later, I looked at the watch as I was planning to wear it that day. The plastic was still on it and the watch stopped working on May 10,2020. I contacted them right away and the answer I got is they will pay me to have a local shop change the battery. Changed the battery and didn't get a refund from them.

I then placed it back on my watch case. I left it there until I was thinking of using the watch for Father's day. I looked at the watch on June 20,2020 and found the watch stopped working again. I contacted them again and the same day June 20,2020 and I did not get an email or reply from them. June 23,2020, I called them and explained that the watch stopped working again and I need a replacement. The guy hang up on me and just sent me the return form and now I have to pay the shipping back to them.

I would not waste time buying from this company again. I'm going to block them after this is resolved and go somewhere else.

This is not the first purchase I had with them. But this is definitely the worst purchase experience I had with them.

Look at the picture below, the watch stopped on June 9th, 2020

I ordered a Longines Hydroconquest from Jomashop in May 2020 - last month. It did not work when it arrived. I took it to a watch store and they said it was defective. The watch store was closed when the watch arrived, on May 18, due to the COVID-19 epidemic, but they opened at the beginning of June, within two weeks of receipt of the watch, and I returned it on June 4, the next day after receiving the diagnostic that it's defective, well within the 30 days advertised on Jomashop's website. However, Jomashop won't take it back, claims it was scratched, even though it could not have possibly been worn since it was not working and needed to be sized. I've never heard of brand new Swiss watches that arrive broken from reputable, authorized dealers. My concern is Jomashop sold me a counterfeit, broken watch. Shipping broken products without checking them, and then making up false stories to avoid taking them back? Their customers deserve better than this.

I want to share my pitiful experience at Jomashop so you can be better informed next time you purchase something at Jomashop.

I bought a Bell & Ross watch from Jomashop in Aug'19 because Jomashop was the cheapest among other online retailers. The watch arrived within a few days and was in good condition. It had 1 yr warranty. After a few weeks, the watch started to lose time. I sent the watch back to Jomashop in Dec'19 for repair. The repair took 4 (yes, 4) months and I received the watch back in Mar'20. Despite repair, the watch continued to lose time. So, I sent the watch back in Mar'20 and received it back in Apr'20. Again, the watch kept losing time. Jomashop refused to acknowledge that the watch was defective. Instead, they insulted me and insinuated that I was lying, I was scamster, I was deceptive. After pushback, they asked me to physically take the watch to an authorized dealer for inspection. Leaving me with no options, I took the watch to a Bell and Ross authorized dealer in town and the dealer confirmed the watch was defective and required repair. I provided the details to Jomashop. After 7 requests for response, they have still not taken care of the watch.

I sent a LinkedIn message to their CEO (Osher Karnowsky) but he could care less. I was insulted by their customer service rep (Ryan P) for my requests for help. WOW!

Before you purchase something from Jomashop, just ask yourself if savings a few pennies is worth the misery that you might go through down the road!