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JomaShop

4.7

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JomaShop Reviews Summary

Jomashop is recognized for its extensive selection of luxury products at competitive prices, with many customers praising the quality and value of their purchases. However, significant concerns arise regarding customer service, particularly in handling returns and addressing product issues. Customers frequently report delays in response times, difficulties with return policies, and dissatisfaction with the support received when issues arise. Overall, while the company offers appealing products, its customer service approach appears inconsistent, leading to frustration among buyers and a potential deterrent for future purchases.

This summary is generated by AI, based on text from customer reviews

service
650
value
687
shipping
690
returns
333
quality
671
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Guatemala
1 review
0 helpful votes
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Happy and Grateful
November 10, 2022

I am very grateful and satisfied with this purchase. I´ve been waiting for an offer like this.
Thanks a lot

Date of experience: November 10, 2022
New Jersey
1 review
0 helpful votes
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Parfum order
November 10, 2022

I ordered a parfum. I received it without any problem but the delivery came late.

Date of experience: November 10, 2022
Canada
1 review
0 helpful votes
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M32Q3442
November 10, 2022

Too long for delivery but I like my experience with you

Date of experience: November 10, 2022
Pennsylvania
1 review
0 helpful votes
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Fast Shipping, Great Products
November 9, 2022

I ordered my husband a Citizens watch for our 10th anniversary. The watch shipped very quickly and when he opened it the watch exceeded his expectations. Will me purchasing from JomaShop again.
M32Q5782

Date of experience: November 9, 2022
Jamaica
1 review
0 helpful votes
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Excellent
November 9, 2022

Great products and prices and quick efficient delivery and service.

Date of experience: November 9, 2022
Ohio
3 reviews
0 helpful votes
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Great 1st experience with Jomashop
November 9, 2022

One of my fragrance Youtubers hipped me on and they had a great sale on Parfums De Marly! Because of Jomashop I have my 1st bottle of Layton Exclusif!

Date of experience: November 9, 2022
Georgia
1 review
0 helpful votes
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Great experience
November 9, 2022

The item I ordered was delivered exactly as it was described. The watch was in brand new condition with box and papers and is 100% genuine. Plus the shipping was fast. Overall no complaints

Date of experience: November 9, 2022
Egypt
1 review
0 helpful votes
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Good but need to improve more
November 9, 2022

The best thing about jomashop is the customer service... but the thing that needs to be better is the delay in delivering orders

Date of experience: November 9, 2022
Colorado
1 review
0 helpful votes
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(Fixed please read 2nd portion)
I ordered a watch and truly enjoyed it. Saw it was a little big and figured I could still use it. But can't make a decision until it's of course worn. I did a 3 link adjustment. And the battery was dead to begin with. So they yes sent me a watch with a dead battery. And I thought with a dead battery and it's to big. I'd return it. They claimed my watch it's scratched and since that. No returns no exception. And with that being said. I will not be returning her for business.

I recently gotten contact by someone names Kamela and she took her time to explain everything to help reach common ground and reach a mutual understanding. I'm happy to say that they made this right. I will be further doing business with this company.

Date of experience: November 8, 2022
California
1 review
0 helpful votes
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Parfums de marly Layton
November 8, 2022

My package came in perfect condition, as I was worried about ordering cologne online, instead of purchasing at the store. I absolutely love the cologne and got an amazing price on it, compared to retailers

Date of experience: November 8, 2022
Georgia
1 review
0 helpful votes
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Excellent deals on Popular Scents
November 7, 2022

I've found some amazing deals on here I couldn't find elsewhere. My most recent purchase was for 6.oz of Versace Eros EDP. I looked around for the best deal and Jomashop was the winner. I will definitely keep coming back to Jomashop for great deals on my favorite fragrances!

Date of experience: November 7, 2022
California
1 review
0 helpful votes
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Great experience fast shipping
November 7, 2022

I order parfums de Marley Layton when jomashop had that huge sell. I believe I received my package in 3 days just as described. Very satisfied with service

Date of experience: November 7, 2022
Singapore
2 reviews
0 helpful votes
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Received in good condition, well packaged and excellent product at a good price!

Date of experience: November 7, 2022
Philippines
1 review
0 helpful votes
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Great first experience on the site! (M32B5182)
November 5, 2022

I ordered multiple pairs of eyeglasses since I have a wide face and frames are pretty difficult to find since I am based outside the US. Website itself makes it very easy to find the frames that fit my requirement and has been the best experience I had looking for glasses thus far. While the tracking on the website itself doesn't work, the numbers work on the USPS website and shipment was surprisingly fast. The goods arrived mostly as expected (great quality for their prices!), except for two Ray Ban frames that left much to be desired with the quality. I don't doubt their authenticity though, and I would allude this to the quality of Ray Ban products going downhill due to mass manufacturing because of Luxottica. (M32B5182)

Date of experience: November 4, 2022
New York
2 reviews
0 helpful votes
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Absolutely the worst customer service experience I ever had. Faith from customer service should find another job.
Horrible. Read up on this company. I see from other reviews that say the merchandise may be fake.

Date of experience: November 4, 2022
Maine
1 review
0 helpful votes
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Better with Age
November 4, 2022

Jomashop just keeps getting better each year. My first few ordering experiences were less than stellar, though the product was always legit and perfect. My last few transactions over the past couple of years have been outstanding. Fast shipping, quick communication with order updates. Just excellent.

Date of experience: November 4, 2022
Nigeria
1 review
0 helpful votes
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It's a wonderful experience shopping from joma shop.
Prices are amazing, products are original, I get luxury at affordable prices at joma shop.

Date of experience: November 3, 2022
New York
2 reviews
0 helpful votes
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Best webshop to get your on gift
November 3, 2022

Was my first time buying in this website and love it, great, great discounts in authentic niche and designer perfumesand fast shipments, I'll keep keep buying from Jomashop

Date of experience: November 3, 2022
Canada
1 review
0 helpful votes
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Invicta Pro Diver
November 3, 2022

Found this watch here at a fabulous price. Duty and brokerage fees pre-payed for DHL. Shipping went well.
All and all an excellent experience with Jomashop and would recommend.

Date of experience: November 3, 2022
Philippines
1 review
0 helpful votes
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I was looking for a luxury watch to give to my partner for his birthday. I was on a tight budget so had to purchase something below $500. I found this site while looking for Swiss-made watches and I couldn't believe they were offering luxury brands with huge, competitive discounts, unlike other stores. I'm now planning to get my partner another gift for Christmas. This website is a true find, it's hard to look for premium gifts for men these days that won't break the bank, but this one is definitely my go-to now. The delivery came in 2 weeks, international shipping at that! Couldn't ask for anything more.

-M32F3806

Date of experience: November 2, 2022

From the business

Jomashop.com is your source for luxury watches, pens, handbags, and crystal. Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. We also spe...


jomashop.com
Founded in 1999
Brooklyn, NY, United States
+209
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