Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Jomashop is recognized for its extensive selection of luxury products at competitive prices, with many customers praising the quality and value of their purchases. However, significant concerns arise regarding customer service, particularly in handling returns and addressing product issues. Customers frequently report delays in response times, difficulties with return policies, and dissatisfaction with the support received when issues arise. Overall, while the company offers appealing products, its customer service approach appears inconsistent, leading to frustration among buyers and a potential deterrent for future purchases.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I purchased at the jomashop for several times, and I received my order in a good condition, all the products looks good! And sometimes can get the coupon, I'll be the loyal customer of joma!
I ordered two watches from this company and was so happy. Shipping was so fast, I love that. So let you know that everyone can trust Jomashop and will be so happy. Also they have awesome watches for really good prices;)
Thanks Jomashop... You are the best...
I went to Jomashop.com by a friend recommendation. I cannot be happier with their products, prices and services. Great promotions, on time follow up of the order and reasonable timings on shipping. I definitely will buy all my watches with them for now on and will recommend to friends and family.
Had a very nice experience with Jomashop with the 2 orders i made. Everything went fluidly from ordering to delivery. It has some great offers too.
I have purchased a ton of things including watches and handbags from Joomashop and I couldn't be happier. The prices are amazingly low. It's probably not possible to find something for a similar price. Returns are simple and processed efficiently, if you don't like an item. Overall, great experience.
It was fast, simple, and smooth. The only aspect that was lacking with support in the sense that a reply to an email was answered after the issue was already resolved. For that reason alone it loses 1 star.
Mont Blanc has always been one of my favorite brands. Was able to get a ball point pen to match my set of a rollerball and pencil that I have had for a long time.
Excellent price and quick shipping
Order M1M2014.
Покупал 2 часов с доставкой в Беларусь. Одни в прошлом году, одни недавно. Все великлепно. Срок доставки, упаковка, цена - все радует. Проверенный магазин... рекомендую
Good overall.
Friendly website, great price, speedy delivery.
The watch was good but the battery was dead. Joma should check the battery before shipping the item.
I have bought maybe 5 watches from them and never had any issues. Ships fast and is as they describe.
Merchandise all described as listed and prompt shipping with no problems
Im very happy with jomashop, they are very serius and has very good service and product
My watch was delivered quickly and was exactly as described, I love it!
I had great experience using this site for purchase, it was easy to place order with timely delivery and follow up email. Will definitely recommend it for purchase
I purchased a watch for my nephew. Trying to buy a watch for someone else, particularly a teenager is daunting. I had a few questions and all very answered quickly. I even cancelled my order and then re-made same purchase. The customer assistance was very patient and helpful. The watch was a big hit too!
Great and easy transaction with jomashop. Received quick and no problems with watch. Would recommend them to anyone for purchases.
Jomashop is my first stop when looking for a watch. The prices are outstanding and I can't see spending more for a quality watch when I get a warranty (sometimes extra warranty!), good service, and fast shipping. What's not to like?
Bought this watch for my husband's birthday and he loved it. But he lost the watch a week later which is a bummer :( - if I could win the raffle I would love to buy him this watch as an replacement again. (Please pick me lol) shipping was quick and packaging was awesome. Great experience overall - my order number is M1M1679
Answer: Hello Rajiv, Thank you for the interest in our products. Pre-owned items are marked pre-owned, otherwise the item is brand new. Roee
Answer: With my experience they donot sell fake items My wife is an expert on fake items and said they are really good. Remember their price is not bargain prices. Other shops adding shop fee, tax and other fees on the top of the original price
Answer: Hi, Sorry for late reply. Please note that PAM01441 is available in-stock and ready for immediate shipping. Call us at 877-834-1434 in order to speak to one of our sales representative for further assistance.
Answer: It looks like they do not like answering questions. I have send them 5 emails regarding a refund and not even one was answered.
Answer: No, they are terrible with returns. I received a wrong item, it's been 3 days and still waiting for the return label. They will not schedule a pick up. I will need to go to the post office to return it. This is ridiculous
Jomashop.com is your source for luxury watches, pens, handbags, and crystal. Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. We also spe...

