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JomaShop

4.7

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JomaShop Reviews Summary

Jomashop is recognized for its extensive selection of luxury products at competitive prices, with many customers praising the quality and value of their purchases. However, significant concerns arise regarding customer service, particularly in handling returns and addressing product issues. Customers frequently report delays in response times, difficulties with return policies, and dissatisfaction with the support received when issues arise. Overall, while the company offers appealing products, its customer service approach appears inconsistent, leading to frustration among buyers and a potential deterrent for future purchases.

This summary is generated by AI, based on text from customer reviews

service
650
value
687
shipping
690
returns
333
quality
671
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Colorado
2 reviews
1 helpful vote
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Great Esperience
December 17, 2015

Product as described and received quickly. Great buy!

Date of experience: December 16, 2015
New York
1 review
0 helpful votes
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Very good price for items
December 16, 2015

I am pleased withJomashop, this was my third purchased from them my satisfaction of the experience was above and beyond.

Date of experience: December 16, 2015
Virginia
1 review
0 helpful votes
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M1Q0Q78
December 16, 2015

I love watches and jomashop makes it easier for me with discounts and promotions.

Date of experience: December 16, 2015
Illinois
1 review
0 helpful votes
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Jomashop#M1Q0B0A - Fossil Watch
December 17, 2015

I am extremely satisfied with the product I have purchased via Jomashop.

Date of experience: December 16, 2015
Illinois
1 review
0 helpful votes
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Fantastic
December 17, 2015

The price was great, the shipping was blazing fast. Great experience.

Date of experience: December 16, 2015
Switzerland
1 review
0 helpful votes
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Good prices and ok Service
December 17, 2015

Order number: M1M8F77
I received the watch as per description.
The service is in line with price offering and online service.
Official stamp missing in manufacturer official international warranty

Date of experience: December 16, 2015
New Jersey
1 review
0 helpful votes
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Great Service/Great Product - M1Q0B7W
December 17, 2015

This was my first time using JomaShop and I was a bit hesitant. There customer service was excellent and responded quickly. My order (M1Q0B7W) was delivered in a very timely manner and absolutely nothing wrong at all. Since this order, I have used the service multiple times already.

Date of experience: December 16, 2015
New York
1 review
0 helpful votes
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I submitted my order, made payment and within a day or two received shipping and tracking informatio. And notifications regarding shipment. Company has been excellent to work with, have made 2 purchases and will continue to be a repeat customer. I received great quality watches eah order. Very happy with buying experience.

Date of experience: December 16, 2015
Georgia
1 review
4 helpful votes
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Shipping was fast and my Oris BC3 arrived as advertised. Was very happy with the purchase. However, following a small drop, I have tried to contact Jomashop customer service to no avail. Phone lines have been busy for 3 consecutive days and an email submitted through Jomashop's repair website has gone unreturned.

Date of experience: December 16, 2015
Indiana
1 review
0 helpful votes
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First time customer. Online order.
December 17, 2015

After some searching, Jomas was found to have very competitive prices, great selection, and a user friendly site. Shipping was quick and no issues with my new watch. Love it and gets compliments.

No issues. I would use this site again. Oh yes.
Recommend Yo

Date of experience: December 16, 2015
India
1 review
0 helpful votes
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Wonderful service and Great deal
December 16, 2015

I have purchased Fossil and Diesel watches from Jomashop. Wonderful experience with great discounted price. I was really proud telling my friends that I purchased with great deal.

Thanks Jomashop for making me feel proud!

Date of experience: December 16, 2015
Illinois
1 review
0 helpful votes
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Great!
December 16, 2015

Great ordering process, great selection, great sales

Date of experience: December 15, 2015
Pennsylvania
1 review
0 helpful votes
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Excellent experience with JomaShop throughout the buy process & upon receiving my products - I have purchased two watches through JomaShop and never at any point did they disappoint. Great selection of products, really good customer service, & most importantly; amazing pricing! Cannot wait to purchase from them again in the future!
M1M9W5Q

Date of experience: December 15, 2015
Pennsylvania
1 review
0 helpful votes
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Amazing overall experience with Jomashop. I have ordered two products from JomaShop & cannot wait to purchase more in the coming years! They ship immediately (if at all possible) & strive for customer satisfaction. Upon purchasing I have instructions for returns included with the box (always a bonus if trouble did arise) + followup from the company after the sale; which is greatly appreciated. Most importantly they have amazing pricing for each of the brands I love & aspire to own... I'll continue to do business with them & you should too!

Date of experience: December 15, 2015
California
1 review
0 helpful votes
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I was first very hesitant about making a purchase on Jomashop because I had never heard of this seller. Then I read some reviews and they we're 50/50 in customer experience. I came across one review that was very positive, so I thought I would give it a try.

I placed the order for a Michael Kors women's watch. I paid using my Amazon account so that I would have some sort of secured tracking in case something went wrong. Well to my surprise, Amazon alerted me of the purchase and then Jomashop sent me a message thanking me for the purchase. The watch arrived faster than the delivery date and I very pleased. Once I received the watch in the mail, I received an email from Jomashop asking me about my satisfaction working with Jomashop.

Overall, I am very pleased with my transaction and experience with this seller.

Date of experience: December 15, 2015
Florida
2 reviews
4 helpful votes
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Great Experience
December 16, 2015

I was very pleased when I ordered a Michael Kors watch at a fabulous price. Since then everything I have bought for Christmas has been from Jonashop. This company is very efficient with shipping, great quality product, and trust worthy. Forever a customer!

Date of experience: December 14, 2015
Illinois
1 review
0 helpful votes
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Great product at a great price
December 16, 2015

The shipping was very fast and the watch I got is very beautiful. If there had to be anything that could be better would be showing the size of the watch on someone's arm because I didn't know how big it actually was just given the measurements but I really like it.

Date of experience: December 14, 2015
Slovakia
1 review
0 helpful votes
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TISSOT Touch classic
December 14, 2015

I had to add more than two words into column "name" as my address is ship's address and my billing address was not right but after just one email to costumer service the issue was resolved and it did not affect delivery time.
I like my new watch and it was 100$ cheaper than on other sites.

Date of experience: December 14, 2015
New Mexico
1 review
0 helpful votes
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The ONLY place to buy the best watches!
December 14, 2015

Jomashop has the largest selection bar none. And it doesn't stop there because they also offer the most competitive prices on high quality time pieces. They have watches to fit any budget and offer the latest styles on all name brand watches.
I have been shopping with them for five years now and collect watches. I am always satisfied and surprised by the service, price and shipping. Jomashop is the only place that I purchase from. They are the best!

Date of experience: December 14, 2015
New York
1 review
0 helpful votes
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I've bought a watch or two and a pen from Jomashop - Everything was as described, packed well, and shipped quickly, all in new, perfect working order.
Love their website, and would certainly buy again.

Date of experience: December 14, 2015

From the business

Jomashop.com is your source for luxury watches, pens, handbags, and crystal. Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. We also spe...


jomashop.com
Founded in 1999
Brooklyn, NY, United States
+209
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