Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Jomashop is recognized for its extensive selection of luxury products at competitive prices, with many customers praising the quality and value of their purchases. However, significant concerns arise regarding customer service, particularly in handling returns and addressing product issues. Customers frequently report delays in response times, difficulties with return policies, and dissatisfaction with the support received when issues arise. Overall, while the company offers appealing products, its customer service approach appears inconsistent, leading to frustration among buyers and a potential deterrent for future purchases.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I like the selection of watches and the great prices Jomashop provides
Pleasure shopping with you. Great customer service and fast delivery. No complaints. Thanks
Received item very fast. Was dissapointed in price paid, went to mall and saw same watch $50 cheaper!
Order number M1Q2H58
It was great the watch i got was exactly the same shown on site. Shipping was quick i am loving my watch
Order #M1Q2Y56
I bought a slimline Frederique Constant from Jomashop.com and found that it was much cheaper than Amazon.com. The delivery was fast. The customer serve handling process was good. When I made this review, I have used the watch for more than 1 month and it was excellent.
I received my order, M1Q0B16, within days of placing the order. The watch was beautiful and well packaged. I was able to wrap it up and put it under the tree without worry!
I had a great experience watch hunting with Jomashop and my girlfriend loves her new watch. Jomashop has a huge selection of watches, but the current site set up allows the user to easily navigate the enormity of option. I feel the additional search refinements could be made, specifically categories for watches with screw down crown, screw down case back, and luminous hands and markers. This would allow the user to further refine the search to watches with these specific features and avoid time spent sifting through watches and their product details.
Website has a wide variety to choose and select from. My Package arrived 2 days later in good condition just like a loved one
I have ordered from Jomashop several times, and have always had an excellent experience. Shipping was quick and they have great deals on watches.
The Sale price was much lower then the local Oris watch dealer. My watch arrived on time as Jomas Shop had confirmed in shipment tracking details.
This is my second Oris mechanical watch. This model BC3 is great looking and has kept very good time since arrival two months ago. The only issue is that the black rubber strap is a bit short for my wrist, which is what I would consider an average size.
Order # M1Q2293
Quick response. Do as they say. Just a simple easy process.
I've purchased Fredrique Constant Slimline watch as an engagement gift to my future son in law. I've enjoyed the help desk at Jomashop, the service was great, the prices were incomparable to other sites and the watch come in fancy box which left high impact.
Very efficient and smooth, from selection online, delivery that was within 2 days and than of course great watch with original package.
I ordered a watch as a Christmas Gift a month and a half early to insure I got it in plenty of time. Other sites I've done business with can take up to a month to deliver. I was AMAZED that the watch arrived here to the West Coast 4 days after I ordered it!
Not only great service, but great products at unbeatable prices!
I am on my third order with Jomashop, the first one was on April, 2015, the second in October and now a Christmas gift.
They are fast and safe.
My order # M1B5089
Tha process is extremely easy;
The shipment takes a bit of time, so I may consider another types of shipment next time;
Payment is easy and reliable (sure, service charge from visa card and exchange rate do apply).
The experience is fantastic.
I would definitely purchase another watch from Jomashop next time.
Great looking watch!
Great price!
The watch is exactly what I expected!
Easy and fast checkout and delivery. So far the watch looks beautiful and works fine.
Answer: Hello Rajiv, Thank you for the interest in our products. Pre-owned items are marked pre-owned, otherwise the item is brand new. Roee
Answer: With my experience they donot sell fake items My wife is an expert on fake items and said they are really good. Remember their price is not bargain prices. Other shops adding shop fee, tax and other fees on the top of the original price
Answer: Hi, Sorry for late reply. Please note that PAM01441 is available in-stock and ready for immediate shipping. Call us at 877-834-1434 in order to speak to one of our sales representative for further assistance.
Answer: It looks like they do not like answering questions. I have send them 5 emails regarding a refund and not even one was answered.
Answer: No, they are terrible with returns. I received a wrong item, it's been 3 days and still waiting for the return label. They will not schedule a pick up. I will need to go to the post office to return it. This is ridiculous
Jomashop.com is your source for luxury watches, pens, handbags, and crystal. Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. We also spe...

