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JomaShop

4.3

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JomaShop Reviews Summary

Jomashop is recognized for its extensive selection of luxury products at competitive prices, with many customers praising the quality and value of their purchases. However, significant concerns arise regarding customer service, particularly in handling returns and addressing product issues. Customers frequently report delays in response times, difficulties with return policies, and dissatisfaction with the support received when issues arise. Overall, while the company offers appealing products, its customer service approach appears inconsistent, leading to frustration among buyers and a potential deterrent for future purchases.

This summary is generated by AI, based on text from customer reviews

service
650
value
687
shipping
690
returns
333
quality
671
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Texas
2 reviews
0 helpful votes
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Good Experience
February 26, 2016

The watches offered for sale by Jomashop are all popular brands, yet they are priced much more reasonably than any retailer that I have done business with previously. I will continue to purchase from them in the future

Date of experience: February 24, 2016
Ohio
1 review
0 helpful votes
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Never pay retail!
February 26, 2016

I've ordered several items from jomashop in the past year. The shipping is fast and the items are authentic and just as described. I'm sure I'll be purchasing again!

Date of experience: February 24, 2016
Massachusetts
1 review
0 helpful votes
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Proper dive watch, great value
February 24, 2016

(Order # M1Y1281)

I had been shopping for a certified dive watch when I found the Citizen Diver at Jomashop.com. I like that it has the look of a 60's era diver that's updated with a substantial but not overly large case. The Eco-Drive engine is great, no batteries to replace or winders to deal with. Take it to the pool, ocean, boating, out in the weather with no worries. Diving, too, if I decide to take it up.

Price was right, ordering was easy, shipping was fast. I have no experience with returns since the watch was exactly as described so I got what I was expecting.

Will buy from Jomashop again at some point, I'm sure.

Date of experience: February 24, 2016
Pennsylvania
1 review
0 helpful votes
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Trustworthy and Easy transaction
February 24, 2016

This is my first time buying dealing with Jomashop. I got the best price for the product I purchased, by almost 30%-40% over other retailers. Transaction went extremely smooth and my watch showed up on time in retail packing and everything as expected for a brand new watch. I've been hooked to Jomashop since then. M1Y151H

Date of experience: February 24, 2016
Egypt
1 review
0 helpful votes
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Very satisfied
February 24, 2016

It came on time with the whole package. I got it with a proper discount so i am very very glad for having such a deal

Date of experience: February 24, 2016
Viet Nam
1 review
0 helpful votes
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The products so good
February 24, 2016

Thía products so good, I like this style and have bought a lot of watch on Jomashop. Warranty service so great.

Date of experience: February 23, 2016
Virginia
2 reviews
0 helpful votes
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Excellent service!
February 24, 2016

Bought 2 nice watches for Christmas and was fast and efficient!

Date of experience: February 23, 2016
Colombia
1 review
0 helpful votes
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Order M1W8B35
February 24, 2016

Great seller. I always buy with confidence from this seller. 100% authentic products.

Date of experience: February 23, 2016
Ohio
1 review
0 helpful votes
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Awesome!
February 23, 2016

Great price and great service. I will definitely shop from Jomashop again!

Date of experience: February 23, 2016
Texas
1 review
0 helpful votes
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Good experience
February 23, 2016

I chose to shop with Jomashop because of the user-friendly website and category filters. Jomashop was also the best priced option for the watch I wanted. My order shipped and arrived within the week and I was very pleased with the purchase.

M1Y1245

Date of experience: February 22, 2016
Massachusetts
1 review
0 helpful votes
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Very good
February 23, 2016

I buy a watch three months ago, and it works very well now.

Date of experience: February 22, 2016
Arkansas
2 reviews
0 helpful votes
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I ordered the Mavodo online at Jomashopfor my husband. The watch was to replace another Movado he has that has stopped working. That price was better than any place else and shipping was free. The watch came as described and on time. The watch is very nice.

Date of experience: February 22, 2016
California
1 review
0 helpful votes
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First time buyer - will buy again
February 23, 2016

The selection for Jomashop was great. There was a wide variety of items, so if youre extremely picky, yould be able to find something thats just right for you here. The only one thing I didnt like about Jomashop is that I didn't get an email regarding my order being shipped out or anything like that. I was wondering after a few days after i placed my order when it was going to be shipped out, but the next day, it arrived at my house. I would have liked a heads up, but the shipping was prompt.

Date of experience: February 22, 2016
Florida
1 review
0 helpful votes
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Order # M1Y045Y
February 23, 2016

After weeks of browsing over the Internet on tens of websites where my beloved watch was advertised, I was, of course, comparing prices and every day I entered the same websites I had visited before with the hope of a price reduction of some kind of sale. But nothing, same price, same sites. I never gave up, for which I am glad, and one day, all of a sudden I came across the Jomashop website. The watch of my dreams was there, and to my surprise it was at a lower price so the first thing that came to my mind was if it was brand new and the legitimacy of the website. All of this because it was simply incredible. After verifying everything was legit and the watch was brand new, I ordered it. Shipping was a breeze and I had my baby by my birthday. I am completely satisfied, especially with the warranty Jomashop offers and definitely recommend it for those out there looking for a great deal.

Date of experience: February 22, 2016
Illinois
1 review
1 helpful vote
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Terrible Experience
February 22, 2016

My band broke on my 2 week old Diesel watch, checked my warranty that came with the watch and its not covered. Complete BS, never ordering from these guys again

Damien M

Date of experience: February 22, 2016
Saudi Arabia
1 review
1 helpful vote
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Bad communication
February 22, 2016

I ordered 2 watches. Order number. M1T9H2T
They send me one only, and when I contact the customer service, she refused to fix it..

Date of experience: February 22, 2016
Belgium
1 review
1 helpful vote
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Bad Service M1Y064M
February 22, 2016

Ordered watch but it was never shipped. Instead of Joma responding and fixing problem, they never responded to any of my emails and I had to file a paypal dispute to get refunded. A pity - this is not the first time I use Joma but it seems their systems have deteriorated.

Date of experience: February 22, 2016
Virginia
1 review
0 helpful votes
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Citizen
February 22, 2016

I received an authentic watch in original packaging while paying the lowest price I could find short of a used one. Will definitely be buying from Jomashop again.
Thanks

Date of experience: February 21, 2016
Hong Kong
1 review
0 helpful votes
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Jomashop send me a defective watch
February 21, 2016

The Seiko SC231 is a chronograph. Mine was defective. The minute hand of the chronograph never move. It could not measure time nor return to the starting point. I was quite disappointed. I live oversea so it took me high cost to return the defective watch for a refund. I just gave it up and bear this bad experience. I would not make purchase agin in Jomashop again because I am not sure if they sell brand new product or not. Mine watch could be refurnished. So, beware.

Date of experience: February 21, 2016
New York
1 review
0 helpful votes
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Great Service!
February 21, 2016

I purchased an AX Armani watch for my boyfriend for christmas -I found it on your site for nearly half the price than anywhere else. It came beautifully packaged with warranty. I would absolutely shop with you again, and highly recommend your site to anyone. Thank you
My order number was: M1W8888

Date of experience: February 20, 2016

From the business

Jomashop.com is your source for luxury watches, pens, handbags, and crystal. Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. We also spe...


jomashop.com
Founded in 1999
Brooklyn, NY, United States
+209
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