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Jomashop is recognized for its extensive selection of luxury products at competitive prices, with many customers praising the quality and value of their purchases. However, significant concerns arise regarding customer service, particularly in handling returns and addressing product issues. Customers frequently report delays in response times, difficulties with return policies, and dissatisfaction with the support received when issues arise. Overall, while the company offers appealing products, its customer service approach appears inconsistent, leading to frustration among buyers and a potential deterrent for future purchases.
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Great shopping experience! Lots of choices of watches and great service!
It was truly amazing. I received my beautiful Michael Kors watch within days of the initial purchase. It case professionally wrapped waiting to be ripped open.
Watch is nice and delivery is hassle free. Never had any trouble with Jomashop purchases so far! Order # -M*******
Jomashop had a great selection, great prices and a quick turnaround on placed orders. I would 100% recommend them!
I've have only purchased two items from this shop. Both were fairly high quality watches. I found them at this site for about %25 less then on Amazon, and received the watches within days of ordering them. I have been nothing but satisfied with my purchases.
Order Number: M*******
I had ordered a watch from Jomashop and I hit the back button during the order, and accidentally placed the order twice. I called Jomashop and informed them I only wanted one watch and they immediately took care of it, and the money went straight back in my account. The watch was Michael Kors, and was exactly what I wanted. Would recommend this site to a friend and will use again for sure! Order number M*******
I purchased a few things from Jomashop, most recently a Michael Kors watch (M*******). They were priced very well and the quality is what you would expect from going into a brick and mortar store. Shipping was very fast and I would deal with them again in a heartbeat.
Price was good, Tote is really nice, quick shipping
I am happy available brands, model and price for watches which I bought.
Excellent selection at a great price. As if some of these watches already didnt sell themselves! Fast shipping. Got a hamilton khaki for almost half the price at a brick and mortar.
M*******
I have purchase the women's movado bold (Silver), men's movado bold (matte black) and men's movado museum black dial. All three watches are extremely good quality. The watches are all scratch resistant and continue to look brand new. They are very durable.
The watch I orderd was just want I wanted. Great style and performance, and shipping was right on time
Stumbled on Jomashop when I was looking for a very specific Michael Kors watch. I was a little hesitant at first. They not only had the exact watch I was looking for but they had it at a great price and with a warranty (haven't had to use it, but gives me some confidence just knowing it's there). I've already told several friends about Jomashop! Order #M*******
I always do a lot of window shopping on joma shop. I saw a nice his and hers Movado set that would be perfect for my anniversary, however, being the picky shopper that I am, I perused further and found a blue dial version. I ended up just buying the ladies' model for my wife, thinking in the end how tacky his and hers luxury watches might be. I'm more of a Tissot guy myself.The whole experience from shopping to checkout was outstanding. Jomashop.com is my go to shop for a quality watch at a reasonable price.
Timely delivery of the watch. Appreciate the impressive look of the watch. The only disappointment that I've had is with the leather band. I can't keep the watch from sliding around on my wrist. If and when, I accomplish that, I would rate this item a 5*.
Order number M*******. I have been shopping with Jomashop for over ten years. They always provide great quality timepieces at a fair price. The customer service is top notch. They have all my favorite brands at the prices I want.
I had a very pleasant experience shopping on Jomashop. Since my original browsing experience, I have already made six separate purchases. Thanks Jomashop for the great deals.
I was surprise about the price of the watches for a moment I thought they where not legit but they are originals and my wife is 100% satisfied the watch I actually bough it for her.
I have bought nearly 7-8 pcs of watches from Joma, it is very nice and good. However, I hope that Joma can sell more brand than now.
Answer: Hello Rajiv, Thank you for the interest in our products. Pre-owned items are marked pre-owned, otherwise the item is brand new. Roee
Answer: With my experience they donot sell fake items My wife is an expert on fake items and said they are really good. Remember their price is not bargain prices. Other shops adding shop fee, tax and other fees on the top of the original price
Answer: Hi, Sorry for late reply. Please note that PAM01441 is available in-stock and ready for immediate shipping. Call us at 877-834-1434 in order to speak to one of our sales representative for further assistance.
Answer: It looks like they do not like answering questions. I have send them 5 emails regarding a refund and not even one was answered.
Answer: No, they are terrible with returns. I received a wrong item, it's been 3 days and still waiting for the return label. They will not schedule a pick up. I will need to go to the post office to return it. This is ridiculous
Jomashop.com is your source for luxury watches, pens, handbags, and crystal. Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. We also spe...

