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JomaShop

4.7

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JomaShop Reviews Summary

Jomashop is recognized for its extensive selection of luxury products at competitive prices, with many customers praising the quality and value of their purchases. However, significant concerns arise regarding customer service, particularly in handling returns and addressing product issues. Customers frequently report delays in response times, difficulties with return policies, and dissatisfaction with the support received when issues arise. Overall, while the company offers appealing products, its customer service approach appears inconsistent, leading to frustration among buyers and a potential deterrent for future purchases.

This summary is generated by AI, based on text from customer reviews

service
650
value
687
shipping
690
returns
333
quality
671
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Nevada
1 review
0 helpful votes
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Great price
March 29, 2016

No other place has this price, free shipping and no taxes---Great watch--Thank you!

Date of experience: March 28, 2016
Alabama
1 review
0 helpful votes
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Save Money
March 29, 2016

My watch was brand new and $200 cheaper than everyone else. Fast shipping also. Will buy again from Jonashop.

Date of experience: March 28, 2016
Colorado
1 review
1 helpful vote
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Bad customer service
March 28, 2016

For one of my cousin, I ordered a watch with JomAShop on Sunday Feb 3rd, After placing the order i realized my cousin didn't like the watch and immedaitely cancelled the order on same day after 3 hours of placing the order. Next day morning i got an eMail saying your order is ready to be shipped, i was confused and contacted their customer service right away. They said they cant stop it because its arleady shipped. I have asked them how can they ship it even though i immeadiately cancel the order, but they stopped responding to my eMails after that. I tried calling customer service, but its waste of time. Always you will be in line and your number will be some 20/30+. Even though i got the watch, i would never buy any more from this store. With this kind of support, now questions arise on the authentic of their business. I dont know whether my watch is genuine or not. So i have decided to stay out of this store even though the deals are good..

Date of experience: March 28, 2016
Spain
1 review
0 helpful votes
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Best Place for Watches
March 29, 2016

Fantastic the place place for shopping for that watch that nobody has

Date of experience: March 28, 2016
Kansas
2 reviews
0 helpful votes
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Love the watch!
March 29, 2016

First off, I bought this watch from Jomashop for $100.00 less than anywhere I could find online. The watch itself is great, it has presence. The more I wear it the more I like it. The slide rule is basically useless for me as my vision is not what it used to be. If you are able to see it you will have to take the watch off to use it. Don't let the issues with the slide rule deter you, this is an awesome watch.

Date of experience: March 28, 2016
Texas
1 review
0 helpful votes
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Happy son
March 29, 2016

My son was so pleased with his watch I got a great deal 399.00 for a 1200. 00 and up Versace watch. He was pleased and it arrived next day. We love jomashop.

Date of experience: March 28, 2016
Virginia
1 review
0 helpful votes
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Great overall experience
March 29, 2016

Purchased a Raymond Weil watch. Item was as described and delivered in excellent packaging and promptly. Jomashop exceeded my expectations. We'll definitively buy from them again in the future.

Date of experience: March 28, 2016
Philippines
1 review
0 helpful votes
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Satisfied customer here
March 29, 2016

Been purchasing with Jomashop for almost 5 years now and never had issues with the delivery and the quality of items that Ive been buying.

Kudos to the partnership and continue providing fast and reliable service to your customers!

Date of experience: March 28, 2016
Texas
1 review
0 helpful votes
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Valentine's Day Gifts
March 29, 2016

Great service and great products! Will gladly buy from here again..

Date of experience: March 28, 2016
California
1 review
1 helpful vote
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WORST EXPERIENCE
March 28, 2016

Placed an order on January 25,2016 and as of today March 28 I have still not received my order nor a refund. Emails were answered at the beginning and now hey don't even answer them. Her name is *. When I call customer service no answers can be provided to my questions. First and last time I make a purchase through Jomashop. Extremely devastated.
*personal info redacted by admin

Date of experience: March 28, 2016
China
1 review
0 helpful votes
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There's a $5000 limit of my credit card for the online purchase. The agent helped me to place two orders and ship in time.

Date of experience: March 27, 2016
Texas
1 review
0 helpful votes
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Very good shopping experience
March 28, 2016

The watch is nice and the delivery is also very good. The website is easy to review/search/compare for different model of the watch.

Date of experience: March 26, 2016
Illinois
2 reviews
1 helpful vote
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Discount codes?
March 28, 2016

As always, top notch products, prices, and service.
But how bout a coupon once in a while?!

Date of experience: March 26, 2016
Colorado
1 review
0 helpful votes
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Awesome
March 25, 2016

I've ordered five watches from Jomashop and not only have I saved a ton of cash service and delivery have been first class. I've also ordered a couple of bags for my wife which she loved. I've never had a watch issue and my first Tag was purchased over ten years ago and it's still going strong. I will always recommend to my friends and colleagues if they want great savings and great service buy at Jomashop.

Date of experience: March 25, 2016
RU
1 review
0 helpful votes
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Order of M1240125
March 25, 2016

The first time has used services of Jomashop shop. I bought watch to the wife as a gift for St. Valentine's Day. Hours completely correspond to the description and photos. The wife is happy.
Hours have sent very quickly. Upon purchase have given a discount in $20. A trifle, and it is pleasant.
I am glad that has used the services Jomashop and have recommended this shop to the friends.

Date of experience: March 25, 2016
Virginia
1 review
0 helpful votes
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Awesome experience
March 25, 2016

I will be buying all my watches from Jomashop. I had a great experience with this company.

Date of experience: March 25, 2016
California
3 reviews
0 helpful votes
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I recently purchased two watches from Jomashop.
Both arrived in a timely fashion - and both were excellent value.
I would definitely recommend checking our Jomashop for your next online watch purchases.
My order number was M*******

Date of experience: March 25, 2016
Florida
1 review
0 helpful votes
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Excellent
March 25, 2016

I feel very good quick and easy process since the order until he reached me, the customer service also fast and efficient. The truth would use.

Date of experience: March 25, 2016
Colorado
1 review
0 helpful votes
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Awesome
March 25, 2016

I am a frequent customer of jomashop and let me just say that they are great. Customer service is great, selection is great, and shipping is fast! I will definitely keep giving them my business.

Date of experience: March 25, 2016
Virginia
1 review
0 helpful votes
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Always a great experence...
March 25, 2016

Purchasing from Jomashop is always a great experience. We have purchased many watches, handbags, jewelry and pens; the prices and quality are always great. If you ever decide you don't like an item or need to return for any reason it is always handled smoothly and expeditiously.

Order #M*******

Date of experience: March 25, 2016

From the business

Jomashop.com is your source for luxury watches, pens, handbags, and crystal. Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. We also spe...


jomashop.com
Founded in 1999
Brooklyn, NY, United States
+209
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