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Jomashop is recognized for its extensive selection of luxury products at competitive prices, with many customers praising the quality and value of their purchases. However, significant concerns arise regarding customer service, particularly in handling returns and addressing product issues. Customers frequently report delays in response times, difficulties with return policies, and dissatisfaction with the support received when issues arise. Overall, while the company offers appealing products, its customer service approach appears inconsistent, leading to frustration among buyers and a potential deterrent for future purchases.
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No other place has this price, free shipping and no taxes---Great watch--Thank you!
My watch was brand new and $200 cheaper than everyone else. Fast shipping also. Will buy again from Jonashop.
For one of my cousin, I ordered a watch with JomAShop on Sunday Feb 3rd, After placing the order i realized my cousin didn't like the watch and immedaitely cancelled the order on same day after 3 hours of placing the order. Next day morning i got an eMail saying your order is ready to be shipped, i was confused and contacted their customer service right away. They said they cant stop it because its arleady shipped. I have asked them how can they ship it even though i immeadiately cancel the order, but they stopped responding to my eMails after that. I tried calling customer service, but its waste of time. Always you will be in line and your number will be some 20/30+. Even though i got the watch, i would never buy any more from this store. With this kind of support, now questions arise on the authentic of their business. I dont know whether my watch is genuine or not. So i have decided to stay out of this store even though the deals are good..
Fantastic the place place for shopping for that watch that nobody has
First off, I bought this watch from Jomashop for $100.00 less than anywhere I could find online. The watch itself is great, it has presence. The more I wear it the more I like it. The slide rule is basically useless for me as my vision is not what it used to be. If you are able to see it you will have to take the watch off to use it. Don't let the issues with the slide rule deter you, this is an awesome watch.
My son was so pleased with his watch I got a great deal 399.00 for a 1200. 00 and up Versace watch. He was pleased and it arrived next day. We love jomashop.
Purchased a Raymond Weil watch. Item was as described and delivered in excellent packaging and promptly. Jomashop exceeded my expectations. We'll definitively buy from them again in the future.
Been purchasing with Jomashop for almost 5 years now and never had issues with the delivery and the quality of items that Ive been buying.
Kudos to the partnership and continue providing fast and reliable service to your customers!
Great service and great products! Will gladly buy from here again..
Placed an order on January 25,2016 and as of today March 28 I have still not received my order nor a refund. Emails were answered at the beginning and now hey don't even answer them. Her name is *. When I call customer service no answers can be provided to my questions. First and last time I make a purchase through Jomashop. Extremely devastated.
*personal info redacted by admin
There's a $5000 limit of my credit card for the online purchase. The agent helped me to place two orders and ship in time.
The watch is nice and the delivery is also very good. The website is easy to review/search/compare for different model of the watch.
As always, top notch products, prices, and service.
But how bout a coupon once in a while?!
I've ordered five watches from Jomashop and not only have I saved a ton of cash service and delivery have been first class. I've also ordered a couple of bags for my wife which she loved. I've never had a watch issue and my first Tag was purchased over ten years ago and it's still going strong. I will always recommend to my friends and colleagues if they want great savings and great service buy at Jomashop.
The first time has used services of Jomashop shop. I bought watch to the wife as a gift for St. Valentine's Day. Hours completely correspond to the description and photos. The wife is happy.
Hours have sent very quickly. Upon purchase have given a discount in $20. A trifle, and it is pleasant.
I am glad that has used the services Jomashop and have recommended this shop to the friends.
I will be buying all my watches from Jomashop. I had a great experience with this company.
I recently purchased two watches from Jomashop.
Both arrived in a timely fashion - and both were excellent value.
I would definitely recommend checking our Jomashop for your next online watch purchases.
My order number was M*******
I am a frequent customer of jomashop and let me just say that they are great. Customer service is great, selection is great, and shipping is fast! I will definitely keep giving them my business.
Purchasing from Jomashop is always a great experience. We have purchased many watches, handbags, jewelry and pens; the prices and quality are always great. If you ever decide you don't like an item or need to return for any reason it is always handled smoothly and expeditiously.
Order #M*******
Answer: Hello Rajiv, Thank you for the interest in our products. Pre-owned items are marked pre-owned, otherwise the item is brand new. Roee
Answer: With my experience they donot sell fake items My wife is an expert on fake items and said they are really good. Remember their price is not bargain prices. Other shops adding shop fee, tax and other fees on the top of the original price
Answer: Hi, Sorry for late reply. Please note that PAM01441 is available in-stock and ready for immediate shipping. Call us at 877-834-1434 in order to speak to one of our sales representative for further assistance.
Answer: It looks like they do not like answering questions. I have send them 5 emails regarding a refund and not even one was answered.
Answer: No, they are terrible with returns. I received a wrong item, it's been 3 days and still waiting for the return label. They will not schedule a pick up. I will need to go to the post office to return it. This is ridiculous
Jomashop.com is your source for luxury watches, pens, handbags, and crystal. Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. We also spe...

