Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JomaShop

JomaShop

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate JomaShop?
grey stargrey stargrey stargrey stargrey star

JomaShop Reviews Summary

Jomashop is recognized for its extensive selection of luxury products at competitive prices, with many customers praising the quality and value of their purchases. However, significant concerns arise regarding customer service, particularly in handling returns and addressing product issues. Customers frequently report delays in response times, difficulties with return policies, and dissatisfaction with the support received when issues arise. Overall, while the company offers appealing products, its customer service approach appears inconsistent, leading to frustration among buyers and a potential deterrent for future purchases.

This summary is generated by AI, based on text from customer reviews

service
650
value
687
shipping
690
returns
333
quality
671
This company does not typically respond to reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Mark K.
Unfollow Mark K.
Share Review
Report Review

Excellent price and fast shipping
April 6, 2016

Received some birthday money when a family member came down to visit for a week. Told her what the money would be used for and was able to purchase the watch and receive it all while she was here, and without paying for expedited shipping. The watch arrived in perfect condition in the original box with manuals. Will be shopping here again.

Date of experience: April 6, 2016
New Jersey
1 review
0 helpful votes
Follow Daniel K.
Unfollow Daniel K.
Share Review
Report Review

Excellent value and service
April 6, 2016

Order #M*******

I bought my daughter her first watch and as usual, Jomashop over delivered on value and service. They are my first choice whenever I am in the market for a new watch.

Date of experience: April 6, 2016
Florida
1 review
0 helpful votes
Follow Mario B.
Unfollow Mario B.
Share Review
Report Review

M1259764
April 6, 2016

First rate as usual. Price was better than most. Service was on time. Everything I expected and more. Makes it real easy to use. Have used several times in the past and plan on continuing to purchase from Jomashop

Date of experience: April 6, 2016
California
1 review
0 helpful votes
Follow Jayden H.
Unfollow Jayden H.
Share Review
Report Review

Great experience
April 6, 2016

I was introduced to Jomashop by a coworker of mine. The first time I used this website was to order a watch for my nephew. I had good deal on the watch plus additional $5 off from a coupon I found online that my coworker directed me. The shipping was fast. I received the watch in 3 business days.it was a beautiful watch and my nephew loved it. I was impressed with the service I got couple follow up emails. With the first great experience I decided to go back to purchase another watch for my father. Same as the first time order, everything went smooth and fast. My dad received his watch in a few days. He loved the watch. We share to friends and family about the Jomashop. We strongly recommend this online shop.

Date of experience: April 5, 2016
Ireland
1 review
0 helpful votes
Follow Ronan C.
Unfollow Ronan C.
Share Review
Report Review

Hugo Boss Watch
April 6, 2016

Quick delivery after seamless easy ordering. Will use again in future.

Date of experience: April 5, 2016
AE
1 review
0 helpful votes
Follow Juzar M.
Unfollow Juzar M.
Share Review
Report Review

Always the best
April 6, 2016

It is always an amazing experience to shop at Jomashop... hassle free transaction... very fast delivery and trust of being original.:

Date of experience: April 5, 2016
Illinois
1 review
0 helpful votes
Follow Paul K.
Unfollow Paul K.
Share Review
Report Review

Good service.
April 5, 2016

Was skeptical at first, but after I received the Ray bans everything looked legit.

Date of experience: April 5, 2016
Florida
1 review
0 helpful votes
Follow Jim F.
Unfollow Jim F.
Share Review
Report Review

Pen/watch purchases
April 5, 2016

Great! Price, shipping and Quality are outstanding!

Date of experience: April 5, 2016
Hungary
1 review
0 helpful votes
Follow Georgi M.
Unfollow Georgi M.
Share Review
Report Review

Great value for original merchandise, very user friendly interface, super quick shipping. No interaction with customer service or need to use the insurance yet - hopefully it stays this way :) I've bought 2 items and am very happy with them.

Order number M*******

Date of experience: April 5, 2016
Massachusetts
1 review
0 helpful votes
Follow Henry E.
Unfollow Henry E.
Share Review
Report Review

Saved almost $200
April 5, 2016

I paid almost $200 less for a watch compared to everywhere else. Super pumped!

Date of experience: April 5, 2016
North Carolina
1 review
0 helpful votes
Follow Chris B.
Unfollow Chris B.
Share Review
Report Review

Easy checkout. Competitive pricing. Quick shipping. Beautiful product. Extremely satisfied with the process - from browsing the site to wearing my watch!

(Order number: M*******)

Date of experience: April 5, 2016
China
1 review
0 helpful votes
Follow Xuebin L.
Unfollow Xuebin L.
Share Review
Report Review

Good shopping
April 5, 2016

I am very pleased with the look and comfort of this watch. It is an elegant everyday timepiece but also appropriate for dress wear. The clasp takes a little getting used to - more complicated than my previous Seiko watch.
One of the best watches for the price would recommend this watch to all the ladies out there.

The watch is spectacular looking. My wife had a gold Raymond Weil, but she gave it to my niece, so I was thrilled to replace it.
This watch is gorgeous and can be worn easily with either gold or silver 'other' jewelry. With the combination of the mother-of-pearl and diamond dial and the link band, it has gone perfectly from being worn with jeans to an elegant dressy dinner. Unlike some of the competing products, it's full two-tone steel and does not have any color-'coated' sections. It should hold up well even after the years of wear I intend to give it.

Date of experience: April 5, 2016
New York
1 review
0 helpful votes
Follow Amy P.
Unfollow Amy P.
Share Review
Report Review

It is a delight to find high quality product at jomashop. I made my first purchase back in 2007 and happy to make my second again in 2016. Love the attention to detail, great branding and packaging. Excellent selection of high quality product at competitive prices!

Date of experience: April 4, 2016
Virginia
1 review
0 helpful votes
Follow al m.
Unfollow al m.
Share Review
Report Review

It was a piece of cake ordering. The item was delivered promptly. It was exactly as advertised. Highly satisfied.

Date of experience: April 4, 2016
Illinois
1 review
0 helpful votes
Follow Anthony H.
Unfollow Anthony H.
Share Review
Report Review

Outstanding Customer Service
April 4, 2016

I ordered an item that was not in stock and Jomashop continuously kept me informed until the item was ready for shipping. I am very please with the shopping experience and highly recommend this company.

Date of experience: April 4, 2016
Ohio
1 review
0 helpful votes
Follow Andrew C.
Unfollow Andrew C.
Share Review
Report Review

They processed and shipped the order very quickly and it looked even better in person

Date of experience: April 4, 2016
Georgia
1 review
0 helpful votes
Follow Peggy B.
Unfollow Peggy B.
Share Review
Report Review

Exactly the watch I wanted-at a great price too! Unfortunately, the battery was dead when I received it

Date of experience: April 4, 2016
Viet Nam
1 review
0 helpful votes
Follow Yen T.
Unfollow Yen T.
Share Review
Report Review

VERY VERY EXCELLENT SERVICE
April 2, 2016

I bought from Jomashop 4 watches. There is only one time my watch was lost, but they sent me a replacement.

Date of experience: April 2, 2016
California
1 review
0 helpful votes
Follow Paulina N.
Unfollow Paulina N.
Share Review
Report Review

My new place to shop
April 2, 2016

Awesome selection with a great competive price. Impressive fast delivery service! Definitely a return shopper :)

Date of experience: April 1, 2016
Guatemala
1 review
0 helpful votes
Follow Francisco A.
Unfollow Francisco A.
Share Review
Report Review

Excelent Option - M1T6T11
April 2, 2016

Really happy shopping in Joma Shop, works with all type of brands, great offers and they have stock,

My watch came in about 2-3 days without troubles,

M1T6T11

Date of experience: April 1, 2016

From the business

Jomashop.com is your source for luxury watches, pens, handbags, and crystal. Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. We also spe...


jomashop.com
Founded in 1999
Brooklyn, NY, United States
+209
See all photos