Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JomaShop

JomaShop

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate JomaShop?
grey stargrey stargrey stargrey stargrey star

JomaShop Reviews Summary

Jomashop is recognized for its extensive selection of luxury products at competitive prices, with many customers praising the quality and value of their purchases. However, significant concerns arise regarding customer service, particularly in handling returns and addressing product issues. Customers frequently report delays in response times, difficulties with return policies, and dissatisfaction with the support received when issues arise. Overall, while the company offers appealing products, its customer service approach appears inconsistent, leading to frustration among buyers and a potential deterrent for future purchases.

This summary is generated by AI, based on text from customer reviews

service
650
value
687
shipping
690
returns
333
quality
671
This company does not typically respond to reviews

We monitor reviews for authenticity

New Jersey
5 reviews
4 helpful votes
Follow Denise O.
Unfollow Denise O.
Share Review
Report Review

Beautiful Craftsmanship M1284236
April 20, 2016

Delighted with my watch. It looks great on the website but it truly does look even better in person. It's a classy, thin strap, thin faced watch but loses nothing in either style, craftmanship or quality. I am delighted with it. The price was also better than anywhere else, including the usual ebay, amazon, etc. Great work

Date of experience: April 19, 2016
Washington
1 review
1 helpful vote
Follow Brad B.
Unfollow Brad B.
Share Review
Report Review

Horrendous
April 19, 2016

The $2k watch I purchased was good and as described. As for the customer service, a local fast food employee will treat you heads and shoulders better than Jomashop. Their rudeness and arrogance is second to none. A much more expensive watch I was going to purchase from Jomashop was purchased from their competitor. Not to forget the 2 weeks it took for the watch to arrive.

With many more purchases to come in the coming months and year, I can gladly say that Jomashop's competitor will be earning my money and not them.

Stay away and give your money to a company that actually cares about their customer!

Date of experience: April 18, 2016
New Jersey
1 review
0 helpful votes
Follow Al T.
Unfollow Al T.
Share Review
Report Review

Lowest price and fast delivery
April 18, 2016

There is no other place/location/store that can compete with prices Jomashop has to offer. The watches sold here are usually $150 to $200 cheaper that any jewelry store. I have recommended to friend to purchase their watches on this site.

Date of experience: April 18, 2016
Texas
1 review
0 helpful votes
Follow Jing C.
Unfollow Jing C.
Share Review
Report Review

Great shopping experience
April 18, 2016

This is the first time that I buy a watch on Jomashop.com. The watches I bought are so great!

Date of experience: April 18, 2016
District of Columbia
2 reviews
1 helpful vote
Follow Al A.
Unfollow Al A.
Share Review
Report Review

Great service
April 18, 2016

I received the products as describe and it was shipped quickly

Date of experience: April 18, 2016
Illinois
1 review
0 helpful votes
Follow Jennnifer C.
Unfollow Jennnifer C.
Share Review
Report Review

Smooth sailing
April 18, 2016

Purchasing from jomashop was easy and quick. I rec'd my watch on time and it was as beautiful as the picture.

Date of experience: April 18, 2016
Pennsylvania
1 review
0 helpful votes
Follow Bill C.
Unfollow Bill C.
Share Review
Report Review

My new obsession
April 18, 2016

I recently discovered Jomashop through a friend who is also a watch aficionado. I was skeptical at first, but the experience could not have been easier- from selection to shipping and payment I could not have had a better experience. I would and have recommended this to anyone who asks. It could be trouble for my pocketbook, but with their fantastic agreement with Affirm for affordable monthly payments, I anticipate my collection beefing up over the next few months (Order M*******)

Date of experience: April 18, 2016
Colombia
1 review
0 helpful votes
Follow Carlos V.
Unfollow Carlos V.
Share Review
Report Review

Review for M1275425
April 18, 2016

It was a great experience, I had to call a couple of times to the helpdesk and they kindly answered all my questions.

Date of experience: April 18, 2016
Oklahoma
1 review
0 helpful votes
Follow Timothy B.
Unfollow Timothy B.
Share Review
Report Review

My Capeland began to sound as though I was grinding small gravel when I wound it. I called Jomashop, the cool chick in customer service said, "Yes, it's still covered by the warranty.", and sent an RMA slip to me by email. I printed it (You guys remember printers, don't you? You know, HP?), and I shipped it off. Yes, I paid the shipping from my end. I received an email telling me they received it. Three weeks or so later, I received an email telling me it was repaired, and was being shipped back to me. Jomashop covered the shipping from their end. I received it, and it works properly now. They also, following lubrication of the stem, also regulated it. It appears to keep superb time now, in my humble opinion.

Date of experience: April 16, 2016
New York
1 review
0 helpful votes
Follow Jomayra M.
Unfollow Jomayra M.
Share Review
Report Review

Speedy service
April 16, 2016

Fast checkout. Item arrived earlier than expected. Will definitely buy again

Date of experience: April 15, 2016
KR
1 review
0 helpful votes
Follow JIN-YONG S.
Unfollow JIN-YONG S.
Share Review
Report Review

Beautiful watch
April 16, 2016

I bought this as a gift for my girlfriend on our anniversary. I expected the watch to be nice, but it ended up being perfect. Its shiny, its dainty, its everything Marc Jacobs oughta be. I recommend buying a watch kit with it, so you can remove and add links as necessary. Helps a lot. And made me look like a badass.

Date of experience: April 15, 2016
France
1 review
0 helpful votes
Follow Many B.
Unfollow Many B.
Share Review
Report Review

Good experience
April 16, 2016

Despite a lack of answers to my questions, the delivery was on time

Date of experience: April 15, 2016
Canada
1 review
0 helpful votes
Follow Anne-Marie A.
Unfollow Anne-Marie A.
Share Review
Report Review

Recommend ordering
April 16, 2016

Excellent, great pricing, fast service. Will order again.

Date of experience: April 15, 2016
California
1 review
1 helpful vote
Follow Jeeri R.
Unfollow Jeeri R.
Share Review
Report Review

Ray Ban glasses
April 16, 2016

After getting my glasses I checked to see if it is real. It is 100% real. I got my order in a timely manner.

M*******

Date of experience: April 15, 2016
California
1 review
0 helpful votes
Follow Yilu Z.
Unfollow Yilu Z.
Share Review
Report Review

Great place! It is real and cheap!
April 16, 2016

I just helped my friend bought a MK watch! It is really nice! I got it on time!
The watch is totally new and has it own serial number! My friend really loves it!
Thank you so much!

Date of experience: April 14, 2016
Indiana
1 review
0 helpful votes
Follow Rameez D.
Unfollow Rameez D.
Share Review
Report Review

First time buyer
April 14, 2016

Item was shipped on time and was exactly what I thought it be

Date of experience: April 14, 2016
New York
1 review
0 helpful votes
Follow Patrick J.
Unfollow Patrick J.
Share Review
Report Review

This is the first time i'm a review, I didn't know Jomashop a friend told me how it s, and i tried,, who my experience was great and i like this shop, the item i was looking for was higher price everywhere, and i looked to the Jomashap website the price was very low certainly i didnt trust the item was the best one because the lower price, i took a chance and first i received it on time before the date and the best thing the item was the original one i was looking for. For that i will keep shopping at Jomashop and refer it to any one like good and cheaper product.

Date of experience: April 14, 2016
Texas
1 review
0 helpful votes
Follow Curtid J.
Unfollow Curtid J.
Share Review
Report Review

Gucci at a great price
April 14, 2016

M*******
I had been looking for a gucci watch for a while. Finally found the Jomashop and was shocked to see they had the watch at a serious discount.

Date of experience: April 14, 2016
New York
1 review
0 helpful votes
Follow FT P.
Unfollow FT P.
Share Review
Report Review

I've bought numerous watches from Jomashop and have had all positive experiences.

Date of experience: April 14, 2016
Florida
1 review
0 helpful votes
Follow Wendy E.
Unfollow Wendy E.
Share Review
Report Review

I bought a beautiful Lanvin Nomad handbag on Jomashop recently. The price was so good that I was worried about it's authenticity. Before I placed the order, I called them and said I would be returning it if I found it inferior. When it arrived, I was SO PLEASED! Definitely REAL, definitely beautiful! I even took it to Barneys to compare to the same Lanvin Nomad bag in the store-- absolutely NO DIFFERENCE-- down to a tee!

I highly recommend Jomashop!

Date of experience: April 14, 2016

From the business

Jomashop.com is your source for luxury watches, pens, handbags, and crystal. Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. We also spe...


jomashop.com
Founded in 1999
Brooklyn, NY, United States
+209
See all photos