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Jomashop is recognized for its extensive selection of luxury products at competitive prices, with many customers praising the quality and value of their purchases. However, significant concerns arise regarding customer service, particularly in handling returns and addressing product issues. Customers frequently report delays in response times, difficulties with return policies, and dissatisfaction with the support received when issues arise. Overall, while the company offers appealing products, its customer service approach appears inconsistent, leading to frustration among buyers and a potential deterrent for future purchases.
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I bought a Philip Stein watch and the strap broke within 60-days and Jomashop did nothing to help me. Because they are not a Philip Stein authorized dealer, Philip Stein would not stand behind their warranty.
I bought Patek Philippe Watch recently. I have bought several items from you before. My experience has been positive but this time I am disappointed there was no warranty card in the consignment and proof of authenticity of the goods.
Ajit
I have bought 4 watches till now from jomashop. I also did a few exchanges & their return & exchange is hassle free. I will recommend everyone to shop from jomashop for the best deal & customer service.
M12A7553
Great experience and best price. I shopped it so I know..
Website is very user-friendly and watches are at great prices. The only downsides are the overseas shipping cost and waiting time.
Very pleased with the service, very fast trans-Atlantic (damn, is Concorde still flying?) delivery, and... the most BEAUTIFUL watch ever. Recommended!
Jomashop provides the top brands for the best prices period. Quick deliveries, blockbuster deals, what more can you ask for? Thanks a bunch!
Decided to make my purchase via Jomashop due to its favourable reviews and I wasn't disappointed. Great price and prompt delivery.
First time shopper wasn't sure if co was legit. Found out my merchandise arrived quickly and packed securely... Updates were given regularly. I love the discounts and quality of products... bottom line I'm happy!
Great quality, price and fast shipping. The best birthday present I could have bought
He's a big fan of Montblanc. I gave it to his birthday.
He really liked it. It was a really great gift!
The frame of the sunglasses are very prone to scratches. I don't know if this is the same for all raybans but mine were scratched the 2nd day I wore them and put them away in my pocket.
Great selection, good prices, great customer service, fast delivery. Thank you!
I bought a wonderful MK watches at Jomashop and was absolutely satisfied with my order M12A2537) The site is clear, the profit is obvious, delivery was fast and I've got my order soon Thanks for everything)
Finding a watch on Jomashop is not only easy but exciting! You get to see prices on watches slashed from what you'd expect them to be priced at.
The service is quick and easy. I needed things should sticky and had to make a call about it and they were accommodating and made sure it went out that day.
I also used the chat feature to help pick out a watch and was very happy with the guidance I received.
Jomashop delivered a high quality genuine watch to me at half the price of competitors. I would highly recommend.
I bought a Fossil and it's great. Very good prices.
I've purchased three very nice watches from Jomashop (two for me and one for my wife).
Excellent pricing, range and prompt service all the way to New Zealand.
Very happy with all of these watches and I recommend Jomashop to all my watch loving friends!
Answer: Hello Rajiv, Thank you for the interest in our products. Pre-owned items are marked pre-owned, otherwise the item is brand new. Roee
Answer: With my experience they donot sell fake items My wife is an expert on fake items and said they are really good. Remember their price is not bargain prices. Other shops adding shop fee, tax and other fees on the top of the original price
Answer: Hi, Sorry for late reply. Please note that PAM01441 is available in-stock and ready for immediate shipping. Call us at 877-834-1434 in order to speak to one of our sales representative for further assistance.
Answer: It looks like they do not like answering questions. I have send them 5 emails regarding a refund and not even one was answered.
Answer: No, they are terrible with returns. I received a wrong item, it's been 3 days and still waiting for the return label. They will not schedule a pick up. I will need to go to the post office to return it. This is ridiculous
Jomashop.com is your source for luxury watches, pens, handbags, and crystal. Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. We also spe...

