Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JomaShop

JomaShop

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate JomaShop?
grey stargrey stargrey stargrey stargrey star

JomaShop Reviews Summary

Jomashop is recognized for its extensive selection of luxury products at competitive prices, with many customers praising the quality and value of their purchases. However, significant concerns arise regarding customer service, particularly in handling returns and addressing product issues. Customers frequently report delays in response times, difficulties with return policies, and dissatisfaction with the support received when issues arise. Overall, while the company offers appealing products, its customer service approach appears inconsistent, leading to frustration among buyers and a potential deterrent for future purchases.

This summary is generated by AI, based on text from customer reviews

service
650
value
687
shipping
690
returns
333
quality
671
This company does not typically respond to reviews

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Monday O.
Unfollow Monday O.
Share Review
Report Review

Always satisfied M12R1758
June 23, 2016

I have never been disappointed for once since I started purchasing items from you guys and I have made so many referrers to family and friend. Keep it up

Date of experience: June 22, 2016
Maryland
1 review
0 helpful votes
Follow Conrad W.
Unfollow Conrad W.
Share Review
Report Review

Movado watch
January 18, 2021

It's was ok, I saw the price for less two weeks later and never

Date of experience: June 22, 2016
Massachusetts
1 review
0 helpful votes
Follow Alex D.
Unfollow Alex D.
Share Review
Report Review

Great selection and prices.
July 24, 2016

Find them on Google and decided to give a try. Good description, great deals, authentic products.
Will recommend to everybody.

M12R0310

Date of experience: June 22, 2016
Mexico
1 review
0 helpful votes
Follow Renzo D.
Unfollow Renzo D.
Share Review
Report Review

Perfect
June 22, 2016

As of Now everything has worked ok. Even when i needed some changes, i have bought 4 watches.

M12R0279

Date of experience: June 22, 2016
Malaysia
1 review
0 helpful votes
Follow Mohammad J.
Unfollow Mohammad J.
Share Review
Report Review

Review on purchase
June 22, 2016

I'm a loyal customer of Jomashop and I think this site offers me the cheapest price compared to other shopping website. All products are fantastic and work great! Not to mention, they offer free shipping!

Date of experience: June 22, 2016
New Jersey
1 review
0 helpful votes
Follow EKWERE E.
Unfollow EKWERE E.
Share Review
Report Review

Bretling watch review
June 22, 2016

Excellent experience, great price, fast shipping, great service

Date of experience: June 22, 2016
Spain
1 review
0 helpful votes
Follow Yi M.
Unfollow Yi M.
Share Review
Report Review

Excellent to work with
June 22, 2016

Jomashop is my one-stop-shop for all my watches and luxury goods. Very trustful products and nice people to work with, always willing to give me the best price, and shipping is really fast! I have recommended your site to my friends and family members, but they all like to buy these products from me, so I am getting more purchases from you not only my own needs.
Look forward to seeing more products from you.

Date of experience: June 21, 2016
New Jersey
1 review
0 helpful votes
Follow Abdullah K.
Unfollow Abdullah K.
Share Review
Report Review

Worst experience ever
June 21, 2016

I received defective watch and send it back same day i received. They did not contact me. I tried to reach them via chat and email and i realized wasted my time. I called them after 11 days they received my defective watch. Now someone who is sooooo rude told me we do not have this watch in stock. Nobody called me or email me about it is out of stock. I have been waiting for my watch 12 days. Now, i requested refund. I do not know how long am i gonna wait for refund. I will definitely open paypal claim.

Date of experience: June 21, 2016
California
1 review
0 helpful votes
Follow Glenn O.
Unfollow Glenn O.
Share Review
Report Review

I have always had interest in watches and constantly on the lookout for good brands that are priced attractively. Jomashop leads Amazon by a wide margin and I have not seen a website that beats its selection, prices and that assurance you are getting an authentic brand. Until, this is contested and proven otherwise, I will continue to buy from them.

Date of experience: June 21, 2016
Illinois
2 reviews
0 helpful votes
Follow Danish T.
Unfollow Danish T.
Share Review
Report Review

Fast and efficient
June 22, 2016

Have had many transactions and they have been fast and smooth

Date of experience: June 21, 2016
Philippines
1 review
0 helpful votes
Follow Mark M.
Unfollow Mark M.
Share Review
Report Review

Fast and on time
June 21, 2016

I ordered my watch for my girlfriend and was expecting it to be delivered on a specific date because i had to give it on her birthday. Everything came through on time and on perfect quality too. The watch is just astonishing and is in perfect condition. Couldnt have gotten a better experience than with Jomashop.

Date of experience: June 20, 2016
Texas
1 review
0 helpful votes
Follow Ajeeth a.
Unfollow Ajeeth a.
Share Review
Report Review

I was in search of watches for a long time. I was really confused with the various brands and deals. It made me difficult to finalize my selection.
In state of confusion I took the help of my friend. He suggested me jomashop.com where we could find various deals within our price range. And good thing about it is it's having good deals compared to any other sites.

Date of experience: June 20, 2016
New York
1 review
0 helpful votes
Follow Bharath C.
Unfollow Bharath C.
Share Review
Report Review

Fantastic
June 21, 2016

I am positive, I also referred my friends to buy watches from Jomashop.com

Date of experience: June 20, 2016
Guatemala
1 review
0 helpful votes
Follow Cesar D.
Unfollow Cesar D.
Share Review
Report Review

Excellent Service!
June 21, 2016

.

Date of experience: June 20, 2016
Virginia
1 review
0 helpful votes
Follow Dan I.
Unfollow Dan I.
Share Review
Report Review

Great experience
June 21, 2016

I've purchased watches on three occasions from here and each time I've had no issues. The watches came on time, if not faster, in excellent condition and at prices that other places were not able to beat. I would definitely shop here again and would recommend to others.

Date of experience: June 20, 2016
Massachusetts
1 review
0 helpful votes
Follow Alma I.
Unfollow Alma I.
Share Review
Report Review

I ordered a watch for my dad. I got a 50% discount compared to all other offers on the internet and the service was professional and fast. Dad was very happy when he received his gift and I was happy to save money.

Date of experience: June 20, 2016
Massachusetts
1 review
0 helpful votes
Follow Yidan G.
Unfollow Yidan G.
Share Review
Report Review

Great!
June 19, 2016

I bought many watches from Jomashop. All are good products!

Date of experience: June 18, 2016
Iowa
1 review
0 helpful votes
Follow Bil S.
Unfollow Bil S.
Share Review
Report Review

Montblanc
June 19, 2016

The overall experience was good. I was a little disappointed in the quality of the pen
It was my first Mont Blanc pen and it seemed almost cheap. I was unsure if it was authentic. It was still a nice pen but unsure if it was worth the price

Date of experience: June 17, 2016
Texas
1 review
0 helpful votes
Follow Andre F.
Unfollow Andre F.
Share Review
Report Review

The Watch v. The Merchant
June 17, 2016

The watch is a beautiful, slim, lightweight, understated dress watch that's solar powered. I love it. I always buy watches that are water resistant to 100ft, just in case. Jomashop indicates on their product page that this watch (CITIZEN Men's Eco Drive Titanium Watch No. BM6560-54H) is water resistant to 30m/100ft. What I didn't realize when I purchased the watch is that Citizen places a WR (water resistance) rating on the watch face UNLESS the watch is only splash resistant. There is no WR rating on the face of this watch and Jomashop will not respond to this misrepresentation, nor have they updated their product page as of the writing of this review (June 17,2016). So, there's the watch and then there's the merchant.

Date of experience: June 17, 2016
New York
1 review
0 helpful votes
Follow Jenna F.
Unfollow Jenna F.
Share Review
Report Review

Great prices and service
July 19, 2016

I bought a Bullova watch and psir of Michael Korrs rosegold sunglasses on Joma shop. I've had countless compliments from people. I've told some of them about Joma Shop and even brought up their website on my phone to show them the merchandise they carry. The items are real designer brands, for much less than you can fund elsewhere. You can look like you spent a lot without actually breaking the bank.

Date of experience: June 17, 2016

From the business

Jomashop.com is your source for luxury watches, pens, handbags, and crystal. Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. We also spe...


jomashop.com
Founded in 1999
Brooklyn, NY, United States
+209
See all photos