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JomaShop Reviews Summary
Jomashop is recognized for its extensive selection of luxury products at competitive prices, with many customers praising the quality and value of their purchases. However, significant concerns arise regarding customer service, particularly in handling returns and addressing product issues. Customers frequently report delays in response times, difficulties with return policies, and dissatisfaction with the support received when issues arise. Overall, while the company offers appealing products, its customer service approach appears inconsistent, leading to frustration among buyers and a potential deterrent for future purchases.
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I've been looking on your site for some time. Finally decided to make a purchase. Took advantage of the monthly financing. That's what made me decide to buy. Great all around. Service, speed of delivery. Excellent!
I will continue to purchase from Joma Shop for years to come.
I am very happy with my order. And products! I will definitely be buying all my cologne and purfume from fragrance.net
Very easy and simple. The order process was a cinch and delivery was on time without any hassle. Great experience!
My order number is M12T0060.
Searched multiple websites and Jomashop offered the best price and warranty together. Free shipping a plus. Arrived in a few days.
I was extremely satisfied with my purchase of a Michele Serein watch, #M12R3453. It was very easy to order. The price of the watch was the lowest price being offered in the country. I received my beautiful watch in the complete and original Michele packaging within a week. It is much better to buy a watch at Jomashop than to buy the exact same watch for hundreds of dollars more in a store. I love Jomashop! I will only buy from them.
Prompt shipping. Product arrived as advertised much faster than expected.
Gave me a shipping discount after I had already submitted the order without asking any questions. I really liked the watch, and found it to be great value.
Arrived on time, intact, as described. Seller cooperative and helpful.
Every watch I've gotten has been great. They have nothing but the highest quality watches on the market. The prices are always the lowest that I have found.
Hi,
I really liked the interface and the details with which the products are marketed on the website.
The services is awesome and I didnt use the customer services but hope they would do full justice too as the site and their services offered.
Delivery was bang on time and the product as good as it looked in the picture.
All star for the team and I'll shop more stuff when in need:)
Thanks!
My son loved that watch excellent product as described on the web page, received even before the actual delivery date. Would like to do more shopping in future.
I purchased a watch from jomashop. The watch stops if it is not worn for a day. I tried the email support. Whilst waiting for a response I contacted the live chat support, which had between 5 and 10 min waits for each response from the agent. Whilst on the live chat I called the telephonic support and spoke to an agent whose manner was aggressive and short, unable to assist. Reiterating that an email had been sent to me 20 min prior. I had to ask the contents of the email sent and what to do.
Returns policy is awful. I have to pay for shipping both ways even though the watch purchased is obviously factory defective and should be replaced not repaired, and all costs should be covered by jomashop. WIll not use this site again or refer to anyone.
Easy to order and fast shipping (I'm in Canada). Will order again. Great place to deal with.
Had the best price for the watch I wanted. Got the product and it was perfect. Took it to the factory store to have it resized for my wrist and they confirmed it was authentic (just being safe :)) . Only complaint was that JomaShop understandably shipped with signed delivery only and did not allow the delivery to be routed to my work or held at UPS (the strictest delivery protocol). Thats okay, but I wish I knew that beforehand so I could have made sure to be home. Took a few extra days to get delivered because I had to make sure I was home and couldn't have it rerouted to work or pick it up from the UPS hub close to my house.
I was looking a nice bag for my wife, after all i find one with a great price at Jomashop. It is very easy to buy from this company. While back i bought a nice watch from them & my wife is still using it with great pleasure
Both watches look great and the prices are quite reasonable. Thank You for your great service :) M12R3333
I love Joma shop. Sunglasses and watches at discount prices! Wow and they aren't chines knockoffs!
Best store ever.
Love always,
Steven E. Adlen
From the business
Jomashop.com is your source for luxury watches, pens, handbags, and crystal. Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. We also spe...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members