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JomaShop

4.7

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JomaShop Reviews Summary

Jomashop is recognized for its extensive selection of luxury products at competitive prices, with many customers praising the quality and value of their purchases. However, significant concerns arise regarding customer service, particularly in handling returns and addressing product issues. Customers frequently report delays in response times, difficulties with return policies, and dissatisfaction with the support received when issues arise. Overall, while the company offers appealing products, its customer service approach appears inconsistent, leading to frustration among buyers and a potential deterrent for future purchases.

This summary is generated by AI, based on text from customer reviews

service
650
value
687
shipping
690
returns
333
quality
671
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Pennsylvania
1 review
0 helpful votes
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Tag Hauer Purchase
July 29, 2016

I've been looking on your site for some time. Finally decided to make a purchase. Took advantage of the monthly financing. That's what made me decide to buy. Great all around. Service, speed of delivery. Excellent!
I will continue to purchase from Joma Shop for years to come.

Date of experience: June 27, 2016
Illinois
2 reviews
0 helpful votes
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Awesome company!
June 27, 2016

I am very happy with my order. And products! I will definitely be buying all my cologne and purfume from fragrance.net

Date of experience: June 27, 2016
California
1 review
0 helpful votes
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Jomashop Review
June 27, 2016

Very easy and simple. The order process was a cinch and delivery was on time without any hassle. Great experience!

My order number is M12T0060.

Date of experience: June 27, 2016
Virginia
2 reviews
0 helpful votes
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Nice & Easy
June 27, 2016

Searched multiple websites and Jomashop offered the best price and warranty together. Free shipping a plus. Arrived in a few days.

Date of experience: June 26, 2016
Illinois
1 review
0 helpful votes
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Best price in country
June 26, 2016

I was extremely satisfied with my purchase of a Michele Serein watch, #M12R3453. It was very easy to order. The price of the watch was the lowest price being offered in the country. I received my beautiful watch in the complete and original Michele packaging within a week. It is much better to buy a watch at Jomashop than to buy the exact same watch for hundreds of dollars more in a store. I love Jomashop! I will only buy from them.

Date of experience: June 25, 2016
Ohio
1 review
0 helpful votes
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Great service
June 26, 2016

The best prices on the net great speedy service good customer care

Date of experience: June 24, 2016
Canada
1 review
0 helpful votes
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Four watches for wedding gifts
June 26, 2016

Prompt shipping. Product arrived as advertised much faster than expected.

Date of experience: June 24, 2016
Massachusetts
1 review
0 helpful votes
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Excellent Customer Service
June 26, 2016

Gave me a shipping discount after I had already submitted the order without asking any questions. I really liked the watch, and found it to be great value.

Date of experience: June 24, 2016
Kansas
1 review
0 helpful votes
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Swarovski Pave Pendant
June 26, 2016

Arrived on time, intact, as described. Seller cooperative and helpful.

Date of experience: June 24, 2016
Texas
1 review
0 helpful votes
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Fast delivery
June 26, 2016

Watch came on time with above average packing for protection.

Date of experience: June 24, 2016
Illinois
1 review
0 helpful votes
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Every watch I've gotten has been great. They have nothing but the highest quality watches on the market. The prices are always the lowest that I have found.

Date of experience: June 23, 2016
Pennsylvania
1 review
0 helpful votes
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Hi,
I really liked the interface and the details with which the products are marketed on the website.
The services is awesome and I didnt use the customer services but hope they would do full justice too as the site and their services offered.
Delivery was bang on time and the product as good as it looked in the picture.
All star for the team and I'll shop more stuff when in need:)
Thanks!

Date of experience: June 23, 2016
New York
1 review
0 helpful votes
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Fast shipping as always
June 23, 2016

My son loved that watch excellent product as described on the web page, received even before the actual delivery date. Would like to do more shopping in future.

Date of experience: June 23, 2016
Canada
1 review
0 helpful votes
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Aweful service
June 23, 2016

I purchased a watch from jomashop. The watch stops if it is not worn for a day. I tried the email support. Whilst waiting for a response I contacted the live chat support, which had between 5 and 10 min waits for each response from the agent. Whilst on the live chat I called the telephonic support and spoke to an agent whose manner was aggressive and short, unable to assist. Reiterating that an email had been sent to me 20 min prior. I had to ask the contents of the email sent and what to do.

Returns policy is awful. I have to pay for shipping both ways even though the watch purchased is obviously factory defective and should be replaced not repaired, and all costs should be covered by jomashop. WIll not use this site again or refer to anyone.

Date of experience: June 23, 2016
Canada
1 review
0 helpful votes
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Fast shipping on Skagen watxh
June 23, 2016

Easy to order and fast shipping (I'm in Canada). Will order again. Great place to deal with.

Date of experience: June 23, 2016
Florida
1 review
0 helpful votes
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Had the best price for the watch I wanted. Got the product and it was perfect. Took it to the factory store to have it resized for my wrist and they confirmed it was authentic (just being safe :)) . Only complaint was that JomaShop understandably shipped with signed delivery only and did not allow the delivery to be routed to my work or held at UPS (the strictest delivery protocol). Thats okay, but I wish I knew that beforehand so I could have made sure to be home. Took a few extra days to get delivered because I had to make sure I was home and couldn't have it rerouted to work or pick it up from the UPS hub close to my house.

Date of experience: June 23, 2016
Maryland
1 review
0 helpful votes
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Great bag
June 23, 2016

I was looking a nice bag for my wife, after all i find one with a great price at Jomashop. It is very easy to buy from this company. While back i bought a nice watch from them & my wife is still using it with great pleasure

Date of experience: June 23, 2016
Tennessee
1 review
0 helpful votes
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Both watches look great and the prices are quite reasonable. Thank You for your great service :) M12R3333

Date of experience: June 23, 2016
Florida
1 review
0 helpful votes
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Best store ever.
June 23, 2016

I love Joma shop. Sunglasses and watches at discount prices! Wow and they aren't chines knockoffs!
Best store ever.
Love always,
Steven E. Adlen

Date of experience: June 23, 2016
New York
1 review
0 helpful votes
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Great buy
June 23, 2016

Loved the watch. Great quality and fast shipping..

Date of experience: June 23, 2016

From the business

Jomashop.com is your source for luxury watches, pens, handbags, and crystal. Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. We also spe...


jomashop.com
Founded in 1999
Brooklyn, NY, United States
+209
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