Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JomaShop

JomaShop

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate JomaShop?
grey stargrey stargrey stargrey stargrey star

JomaShop Reviews Summary

Jomashop is recognized for its extensive selection of luxury products at competitive prices, with many customers praising the quality and value of their purchases. However, significant concerns arise regarding customer service, particularly in handling returns and addressing product issues. Customers frequently report delays in response times, difficulties with return policies, and dissatisfaction with the support received when issues arise. Overall, while the company offers appealing products, its customer service approach appears inconsistent, leading to frustration among buyers and a potential deterrent for future purchases.

This summary is generated by AI, based on text from customer reviews

service
650
value
687
shipping
690
returns
333
quality
671
This company does not typically respond to reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Robert A.
Unfollow Robert A.
Share Review
Report Review

Citizen replacement
July 1, 2016

I previously owned a Citizen Eco-Drive Titanium that was purchased around 1995. I am a rancher and was looking for a watch that could handle the mistreatment of ranch life and yet look good in the evening. Jomasop offered a wide array of mens solar watches to compare both quality and price wise. I felt comfortable with my final purchase and would recommend Jomashop to anyone looking for a timepiece.

Date of experience: July 1, 2016
Iowa
1 review
0 helpful votes
Follow Thomas R.
Unfollow Thomas R.
Share Review
Report Review

Gift Giving
July 1, 2016

Purchased several watches and was happy with the items I ordered.
Great prices.

Date of experience: June 30, 2016
New Jersey
1 review
0 helpful votes
Follow Alfredo M.
Unfollow Alfredo M.
Share Review
Report Review

Very good service
July 1, 2016

Always with good deals it made my wife's day and son too

Date of experience: June 30, 2016
Florida
1 review
0 helpful votes
Follow Kirk B.
Unfollow Kirk B.
Share Review
Report Review

Excellent Experience
July 1, 2016

This was my 3rd Citizen Eco-Drive purchased through Jomashop (order # M12T2168) and it's perfect. All 3 watches were verified genuine, were absolutely brand new, and they shipped them shipped quick. No complaints, will definitely buy again in the future.

Date of experience: June 30, 2016
Louisiana
1 review
0 helpful votes
Follow KhanhNguyen N.
Unfollow KhanhNguyen N.
Share Review
Report Review

Best seller
July 1, 2016

Very fast shipping, i received my order within 2 days! The quality and the price was amazing! Strongly recommend to everyone.

Date of experience: June 30, 2016
Iowa
1 review
0 helpful votes
Follow Mingfeng C.
Unfollow Mingfeng C.
Share Review
Report Review

Great items
July 1, 2016

I like Jomashop. I bought 2 watches, and they are so nice.

Date of experience: June 30, 2016
California
1 review
0 helpful votes
Follow Roger C.
Unfollow Roger C.
Share Review
Report Review

Terrible service
June 30, 2016

Send my watch in to have it fix. In house watch. Maker screw up the whole watch mechanism. Blame my watch for blunt force trauma because it has some scratches on the lug. Poor poor will never buy from them again.

Date of experience: June 30, 2016
India
1 review
0 helpful votes
Follow Rajiv V.
Unfollow Rajiv V.
Share Review
Report Review

Sent me a fake Gucci watch
June 30, 2016

Very bad experience, dial was different, strap was broken.

Date of experience: June 30, 2016
Colorado
1 review
0 helpful votes
Follow Stephen C.
Unfollow Stephen C.
Share Review
Report Review

Always a pleasure!
July 1, 2016

Everytime I order from Jomashop, I get what I expect. Great products at a great price. I do a lot of online shopping and have found Jomashop to be one of the great high quality bargain sites!

Date of experience: June 30, 2016
Panama
1 review
0 helpful votes
Follow Susana G.
Unfollow Susana G.
Share Review
Report Review

Mont blanc purchase
June 30, 2016

Hi I purchased a montblanc pen 2 weeks before mothers day and payed a transportation for it to arrived before may 06. Unfortunately my purchased arrived friday 13. I wrote to you guys but never received a response.

This was very dissapointed to my experience. My purchased although it arrived late was in a good state.

Date of experience: June 30, 2016
District of Columbia
1 review
0 helpful votes
Follow Dan P.
Unfollow Dan P.
Share Review
Report Review

Great Site!
June 29, 2016

I bought my Omega Speedmaster here and was extremely pleased with the whole process from checkout to delivery. I also purchased a Seiko in a color that turned out to be something that was not for my taste. I exchanged the watch for one in a different color, the exchange with Jomashop went extremely smooth. Great service!

Date of experience: June 29, 2016
Virginia
1 review
0 helpful votes
Follow Angelia S.
Unfollow Angelia S.
Share Review
Report Review

Excellent experience
June 29, 2016

It was nice to purchase watch from jomashop, the watch has good quality and price is very good. I recommend it.

Date of experience: June 29, 2016
New Jersey
1 review
0 helpful votes
Follow Elizabeth S.
Unfollow Elizabeth S.
Share Review
Report Review

Jonashop Review
June 29, 2016

This is my first experience. Ordering online was excellent. The Fossil Watch arrived timely and in excellent condition. I was disappointed that I had to have the watch battery replaced in 6 weeks of receiving the watch.

Date of experience: June 29, 2016
California
1 review
0 helpful votes
Follow Bill B.
Unfollow Bill B.
Share Review
Report Review

Ray Weil
June 30, 2016

Watch is exquisite and packaging of product for delivery across country was impeccable. Up to this point, my experience has been very satisfying with Jomashop.

Date of experience: June 29, 2016
Pakistan
1 review
0 helpful votes
Follow Erum K.
Unfollow Erum K.
Share Review
Report Review

Excellent prices
June 29, 2016

Have bought three watches by now... excellent experience and unmatched prices!

Date of experience: June 28, 2016
Texas
1 review
0 helpful votes
Follow Natalie D.
Unfollow Natalie D.
Share Review
Report Review

Birthday surprise
July 30, 2016

I saved money, the item was shipped as promised. It arrived in tact. My recipient was very pleased.

Date of experience: June 28, 2016
District of Columbia
1 review
0 helpful votes
Follow Al Y.
Unfollow Al Y.
Share Review
Report Review

Will not stop spamming me.
June 27, 2016

I bought a watch from them at a "meh" price. Now I get spammed by their newsletter every week, which does not have an unsubscribe link/button.

BOOOOOOOO!

Date of experience: June 27, 2016
California
1 review
0 helpful votes
Follow Hank C.
Unfollow Hank C.
Share Review
Report Review

I bought watches and bags from Jamashop, website is easy to navigate and to compare feature of products. All orders are always arrived on time and never return. Excellent service.

Date of experience: June 27, 2016
Georgia
1 review
0 helpful votes
Follow Evrim G.
Unfollow Evrim G.
Share Review
Report Review

Nice shopping
June 28, 2016

I bought a MK watch and the shipping was very fast. Also, the item at the ad was exactly same as what I got.
Thanks for perfect shopping.

Date of experience: June 27, 2016
New York
1 review
0 helpful votes
Follow Allison C.
Unfollow Allison C.
Share Review
Report Review

RW Moonphase Automatic
June 27, 2016

Jomashop made the whole shopping experience for my first Raymond Weil online a pleasure. So many choices and a solid reputation. The watch arrived perfectly wrapped in its original box and next day. Not a scratch or ding on the box. The watch arrived perfectly as well. I will be shopping on Jomashop for my next watch without question; for myself or for a gift.

Date of experience: June 27, 2016

From the business

Jomashop.com is your source for luxury watches, pens, handbags, and crystal. Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. We also spe...


jomashop.com
Founded in 1999
Brooklyn, NY, United States
+209
See all photos