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JomaShop Reviews Summary
Jomashop is recognized for its extensive selection of luxury products at competitive prices, with many customers praising the quality and value of their purchases. However, significant concerns arise regarding customer service, particularly in handling returns and addressing product issues. Customers frequently report delays in response times, difficulties with return policies, and dissatisfaction with the support received when issues arise. Overall, while the company offers appealing products, its customer service approach appears inconsistent, leading to frustration among buyers and a potential deterrent for future purchases.
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This is my first time made purchase. I ordered a MOVADO lady watch for a gift on 09-19-16, ORDER# M13T5950.
After few days, the watch sometimes stops working. It makes me fell very shame!
I email to Customer Service on 10-26-2016. They never replay my email, bad service!
Recently purchased a watch from jomashop. All aspects of the order were 110. Love the watch, loved the service. Great work jomashop!
I ordered two watches on separate occasions. Each time they came as ordered. The price was less than at the Mall. I was nervous about ordering a product like this from a website. Would it be a knock off? It was exactly as advertised. I'm very happy with the experience. Never had to contact customer service since I got exactly what I wanted with no hassle. THANK YOU!
Ich bih sehr zufrieden, alles war super. Toller Preis, und schnelle Lieferung.
Smooth transaction. Shipping was a bit longer than expected.
JomaShop's customer service is speedy and helpful. I bought a Daniel Wellington watch for my boyfriend's birthday, but when the watch came, it didn't work. We figured the battery must have died. I called up JomaShop's customer service the next day and they took care of everything. A lovely woman named Faith sent me a prepaid shipping label and it only took a week for me to get a new watch. Really easy and fast, no hassles. Order number *******
I recently ordered a purse from JomaShop and found the experience quick, easy and the delivery smooth. My purchase was exactly what i expected l. Thank you for a wonderful online experience. I will shop with you again.
My purchase in this Page Washington excellent, the service and delivery was fascismo, i like to buy in jomashop because the ítem they sell are of quality, prices That do not exceed the competition and the discounts obtained have been satisfactory, as we say meets the 3B, Good, Nice and Cheap. Orden M13T1853
Have purchased a few watches from Jomashop and I have always been satisfied with the product and customer service.
Excellent Customer Services & Genuine Products
I have ordered from jomashop several times now. They are quick snd the deals are very good.
I have been buying watches for 30 years about 6 a year Well a friend suggested I try and I'm glad I did I'm looking forward to many more
My watch arrived on time and I am happy I got such a great deal. Very satisfied!
I have bought many watches from Jomashop and very happy with they services. Will buy again.
Purchased on Saturday with 2 day air delivery option. 2 days later, order is still under processing. Tried to email customer care but no response, no online chat available either.
Jomashop is sorry and would like to thank the customer for sharing their experience.
The order was placed on a non-business day as noted by reviewer, they placed the order on Saturday and therefor can only be made ready to ship the next business day, on Monday.
For that same reason no one could answer emails and no one is here to chat with either.
The phones have a "closed for the week end" notice and our business hours are displayed online, it is easy to avoid these concerns, nevertheless, we are sorry about the customer's concerns.
Roee Adler
Customer Service Manager
[email protected]
I will recommend to my friend about this page. Thank you.
From the business
Jomashop.com is your source for luxury watches, pens, handbags, and crystal. Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. We also spe...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Jomashop is sorry and would like to thank the customer for sharing their experience.
Most watches sold by us on our website are automatically registered under our warranty, unless they come with a manufacturer's warranty, please see http://www.jomashop.com/warranty-info.html.
Please send us the request to have the watch serviced and we will be more than happy to assist.
Roee Adler
Customer Service Manager
[email protected]