Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JomaShop

JomaShop

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate JomaShop?
grey stargrey stargrey stargrey stargrey star

JomaShop Reviews Summary

Jomashop is recognized for its extensive selection of luxury products at competitive prices, with many customers praising the quality and value of their purchases. However, significant concerns arise regarding customer service, particularly in handling returns and addressing product issues. Customers frequently report delays in response times, difficulties with return policies, and dissatisfaction with the support received when issues arise. Overall, while the company offers appealing products, its customer service approach appears inconsistent, leading to frustration among buyers and a potential deterrent for future purchases.

This summary is generated by AI, based on text from customer reviews

service
650
value
687
shipping
690
returns
333
quality
671
This company does not typically respond to reviews

We monitor reviews for authenticity

Nevada
1 review
0 helpful votes
Follow Quntao S.
Unfollow Quntao S.
Share Review
Report Review

M13W5666
January 1, 2017

I have been buying watches from jomashop a lot of times, and every time I had a good experience to deal with them. Definitely, I will come back again. Thank you.

Date of experience: January 1, 2017
Texas
1 review
0 helpful votes
Follow Sri D.
Unfollow Sri D.
Share Review
Report Review

Very good
December 31, 2016

I liked its speed of delivery nd same product as shown is delivered

Date of experience: December 30, 2016
Washington
1 review
0 helpful votes
Follow James A.
Unfollow James A.
Share Review
Report Review

Always reliable service
December 31, 2016

I think the title says it all, especially in this day and age of mediocre or worse service from internet retailers. The merchandise is always as described, arrives when promised, and I've yet to find a site with a lower price.

Date of experience: December 30, 2016
California
1 review
0 helpful votes
Follow Chao W.
Unfollow Chao W.
Share Review
Report Review

Nice watch, great price
December 31, 2016

I recently bought a Tissot Heritage Visodate watch from JomaShop. It's a really nice watch with classy look, excellent finish, and a highly accurate and durable movement (authentic Swiss made ETA 2836, not the asian 2836 copies). And JomaShop has the best price that I can find online among Amazon, Ashford, and many other shops. I got the watch 2 days after I placed the order as M*******. The watch is very well done. I loved it a lot. I'm a big fan of wrist watches, and I think my next one will be something with ETA 2892...

Date of experience: December 30, 2016
DO
1 review
0 helpful votes
Follow Rossemary B.
Unfollow Rossemary B.
Share Review
Report Review

Reliable. Super professional
December 31, 2016

I was a lil nervous to buy from a new site at first. But I'm glad I did and my husband loves his watch. Thank you

Date of experience: December 30, 2016
Michigan
1 review
0 helpful votes
Follow ABHUTHAAHIR K.
Unfollow ABHUTHAAHIR K.
Share Review
Report Review

The Best Site to Get your Time
December 30, 2016

I am very happy that I am making lot of purchase from this site.
All the product are original and looks very Cool!
Lot of Collections Lot of Models.

Date of experience: December 30, 2016
Texas
1 review
0 helpful votes
Follow Shawn C.
Unfollow Shawn C.
Share Review
Report Review

Great service and price.
December 30, 2016

I was very happy with the experience of purchasing a watch with jomashop.

Date of experience: December 30, 2016
Illinois
1 review
0 helpful votes
Follow ERic C.
Unfollow ERic C.
Share Review
Report Review

Christmas Gift
December 30, 2016

I had always wanted a Mondaine EVO and was waiting for the price to drop; when it did I immediately ordered it. Great watch and great service!

Date of experience: December 30, 2016
Turkiye
1 review
0 helpful votes
Follow Daphne C.
Unfollow Daphne C.
Share Review
Report Review

Raymond Weil watch
December 30, 2016

The watch was as per description. As soon as I placed the order couple of days later I received it. Service excellent, price lower than other shops, shipping fast.

Date of experience: December 30, 2016
Tennessee
1 review
0 helpful votes
Follow Rebecca A.
Unfollow Rebecca A.
Share Review
Report Review

Value for Money
December 30, 2016

I purchased a watch for less than $300 that was selling on all other sites for $650. I received a brand new, in box watch exactly as described and it was received within 4 days of order.

This was my 3rd order with JomaShop- all experiences have been exceptional. Highly recommended

Order number M*******

Date of experience: December 30, 2016
Connecticut
2 reviews
0 helpful votes
Follow Leskia V.
Unfollow Leskia V.
Share Review
Report Review

Awesome
December 30, 2016

Excellent service and prompt delivery. I received my item in perfect conditions

Date of experience: December 30, 2016
Michigan
1 review
0 helpful votes
Follow Ray M.
Unfollow Ray M.
Share Review
Report Review

The watch was a great price and got to me in a timely manner. Shame that they've emailed me about 10 times asking me to leave a review. This behavior reminds me of the Red Cross calling all the time asking for blood.

Date of experience: December 30, 2016
New Jersey
1 review
0 helpful votes
Follow Annoymous R.
Unfollow Annoymous R.
Share Review
Report Review

I had to send several emails and calls. They sent me a defected product and I sent proof and they said I had to pay for shopping and won't get replacement til I sent it back. Promised me they would expedite my replacement. I had to call back a week later after I knew they received it and instead of reshpiping my order they credited back. I called customer service manager and they kept hanging up. Told them I was promised expedited shipping and he called me a liar and said they would never promise no such thing and don't need my business. I asked to speak to another manager and he said he is the is boss and I can take my business elsewhere and hung up on me.

Date of experience: December 30, 2016
Virginia
1 review
0 helpful votes
Follow Rick M.
Unfollow Rick M.
Share Review
Report Review

Fantastic First Experience
December 30, 2016

My first purchase with Joma. Very happy. Watch was delivered quickly and exactly what was promised.

Date of experience: December 30, 2016
Egypt
1 review
0 helpful votes
Follow Timothy K.
Unfollow Timothy K.
Share Review
Report Review

Great price and service M1444487
December 30, 2016

I ordered a Certina dive watch I had been eyeing for a while. The price at Joma Shop was 25% below MSRP and the delivery was efficient and timely. It was a great seamless experience.

Date of experience: December 30, 2016
New Jersey
1 review
0 helpful votes
Follow xing l.
Unfollow xing l.
Share Review
Report Review

Very good
December 30, 2016

Hope to ship faster. Style a little more. Service a little better

Date of experience: December 29, 2016
California
1 review
0 helpful votes
Follow W D.
Unfollow W D.
Share Review
Report Review

Great Selection, great prices, great customer service. I would buy my next watch from Jomashop again.

Date of experience: December 29, 2016
Maine
1 review
0 helpful votes
Follow Elizabeth B.
Unfollow Elizabeth B.
Share Review
Report Review

Wonderful!
December 29, 2016

Loved my purse! It came very quickly. The website was not confusing.The customer service was great.

Date of experience: December 29, 2016
New York
1 review
0 helpful votes
Follow Anurag A.
Unfollow Anurag A.
Share Review
Report Review

Awesome
December 29, 2016

The watch is awesome and my family loved it. Will recommend this to everyone.

Date of experience: December 29, 2016
Nebraska
1 review
0 helpful votes
Follow Rucha R.
Unfollow Rucha R.
Share Review
Report Review

Great price
December 29, 2016

Prices were outstanding and the watch was authentic!

Date of experience: December 29, 2016

From the business

Jomashop.com is your source for luxury watches, pens, handbags, and crystal. Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. We also spe...


jomashop.com
Founded in 1999
Brooklyn, NY, United States
+209
See all photos