Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Jomashop is recognized for its extensive selection of luxury products at competitive prices, with many customers praising the quality and value of their purchases. However, significant concerns arise regarding customer service, particularly in handling returns and addressing product issues. Customers frequently report delays in response times, difficulties with return policies, and dissatisfaction with the support received when issues arise. Overall, while the company offers appealing products, its customer service approach appears inconsistent, leading to frustration among buyers and a potential deterrent for future purchases.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have been buying watches from jomashop a lot of times, and every time I had a good experience to deal with them. Definitely, I will come back again. Thank you.
I think the title says it all, especially in this day and age of mediocre or worse service from internet retailers. The merchandise is always as described, arrives when promised, and I've yet to find a site with a lower price.
I recently bought a Tissot Heritage Visodate watch from JomaShop. It's a really nice watch with classy look, excellent finish, and a highly accurate and durable movement (authentic Swiss made ETA 2836, not the asian 2836 copies). And JomaShop has the best price that I can find online among Amazon, Ashford, and many other shops. I got the watch 2 days after I placed the order as M*******. The watch is very well done. I loved it a lot. I'm a big fan of wrist watches, and I think my next one will be something with ETA 2892...
I was a lil nervous to buy from a new site at first. But I'm glad I did and my husband loves his watch. Thank you
I am very happy that I am making lot of purchase from this site.
All the product are original and looks very Cool!
Lot of Collections Lot of Models.
I was very happy with the experience of purchasing a watch with jomashop.
I had always wanted a Mondaine EVO and was waiting for the price to drop; when it did I immediately ordered it. Great watch and great service!
The watch was as per description. As soon as I placed the order couple of days later I received it. Service excellent, price lower than other shops, shipping fast.
I purchased a watch for less than $300 that was selling on all other sites for $650. I received a brand new, in box watch exactly as described and it was received within 4 days of order.
This was my 3rd order with JomaShop- all experiences have been exceptional. Highly recommended
Order number M*******
The watch was a great price and got to me in a timely manner. Shame that they've emailed me about 10 times asking me to leave a review. This behavior reminds me of the Red Cross calling all the time asking for blood.
I had to send several emails and calls. They sent me a defected product and I sent proof and they said I had to pay for shopping and won't get replacement til I sent it back. Promised me they would expedite my replacement. I had to call back a week later after I knew they received it and instead of reshpiping my order they credited back. I called customer service manager and they kept hanging up. Told them I was promised expedited shipping and he called me a liar and said they would never promise no such thing and don't need my business. I asked to speak to another manager and he said he is the is boss and I can take my business elsewhere and hung up on me.
My first purchase with Joma. Very happy. Watch was delivered quickly and exactly what was promised.
I ordered a Certina dive watch I had been eyeing for a while. The price at Joma Shop was 25% below MSRP and the delivery was efficient and timely. It was a great seamless experience.
Great Selection, great prices, great customer service. I would buy my next watch from Jomashop again.
Loved my purse! It came very quickly. The website was not confusing.The customer service was great.
Answer: Hello Rajiv, Thank you for the interest in our products. Pre-owned items are marked pre-owned, otherwise the item is brand new. Roee
Answer: With my experience they donot sell fake items My wife is an expert on fake items and said they are really good. Remember their price is not bargain prices. Other shops adding shop fee, tax and other fees on the top of the original price
Answer: Hi, Sorry for late reply. Please note that PAM01441 is available in-stock and ready for immediate shipping. Call us at 877-834-1434 in order to speak to one of our sales representative for further assistance.
Answer: It looks like they do not like answering questions. I have send them 5 emails regarding a refund and not even one was answered.
Answer: No, they are terrible with returns. I received a wrong item, it's been 3 days and still waiting for the return label. They will not schedule a pick up. I will need to go to the post office to return it. This is ridiculous
Jomashop.com is your source for luxury watches, pens, handbags, and crystal. Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. We also spe...

