Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JomaShop

JomaShop

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate JomaShop?
grey stargrey stargrey stargrey stargrey star

JomaShop Reviews Summary

Jomashop is recognized for its extensive selection of luxury products at competitive prices, with many customers praising the quality and value of their purchases. However, significant concerns arise regarding customer service, particularly in handling returns and addressing product issues. Customers frequently report delays in response times, difficulties with return policies, and dissatisfaction with the support received when issues arise. Overall, while the company offers appealing products, its customer service approach appears inconsistent, leading to frustration among buyers and a potential deterrent for future purchases.

This summary is generated by AI, based on text from customer reviews

service
650
value
687
shipping
690
returns
333
quality
671
This company does not typically respond to reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Robert A.
Unfollow Robert A.
Share Review
Report Review

* this company
January 27, 2017

These * lost my watch had no signature requirement on UPS to deliver my watch didn't deliver me a new watch didn't refund my money didn't do anything it's been three months and I'm still trying to get my refund back * this company I will never in my life purchase anything from these * specials * supervisors they have a over there

*Language redacted by admin

Date of experience: January 27, 2017
Roee A. — JomaShop Rep
over a year old

I am extremely sorry and would like to thank you for shopping with us.

We are still attempting to verify the whereabouts of the packing with the carrier and must give them a chance to respond.

Jomashop understands the inconveniences and will resolve the matter as soon as possible

Roee Adler
Customer Service Manager
[email protected]

Viet Nam
1 review
0 helpful votes
Follow Tran D.
Unfollow Tran D.
Share Review
Report Review

Outstanding experience
January 27, 2017

I chose jomashop because, the watch is so beautiful, my wife like it and the agent help me a lot when i want to chose the watch, jomashop is better than amazon, my wife want to have one more, oh my god, i hope jomashop should have some the cheap watch for those who have liitle money like me

Date of experience: January 27, 2017
Michigan
1 review
0 helpful votes
Follow Chris H.
Unfollow Chris H.
Share Review
Report Review

Great All Around
January 27, 2017

JomaShop was a great find.
Found what watch I was looking for.
They had best price I could find on internet and in stores. Shipped free!
Received a few days later.
I definitely recommend!
-Chris

Date of experience: January 27, 2017
Canada
1 review
0 helpful votes
Follow henry l.
Unfollow henry l.
Share Review
Report Review

Nice and easy
January 27, 2017

Fast and reliable seller, authentic and high quality items for sale with guaranteed warranty by the seller. Looking forward to find some affordable luxury sale hard to find items

Date of experience: January 26, 2017
District of Columbia
1 review
0 helpful votes
Follow Julia T.
Unfollow Julia T.
Share Review
Report Review

Battery messed up
January 26, 2017

After a few weeks of owning the watch, it slows down and even stops some times. Not sure if the battery is messed up or it's something with the mechanics, but we have had better experiences with Skagen watches purchased from other sellers.

Date of experience: January 26, 2017
Florida
1 review
0 helpful votes
Follow Jeremy M.
Unfollow Jeremy M.
Share Review
Report Review

Wrist Watch purchase
January 26, 2017

This is the first time that I have dealt with Jomashop. I liked their user-friendly website, and their wide selection of watches.

I bought a Tissot, which, so far, has kept excellent time. The payment process and delivery were problem-free. The item was received promptly, just as they promised.

Date of experience: January 26, 2017
Alabama
1 review
0 helpful votes
Follow Jose P.
Unfollow Jose P.
Share Review
Report Review

Great watch
January 26, 2017

Shipping was adequate in time. Everything arrived as expected. Price was competitive. Good selection. I am a repeat customer, and I recommend this vendor.

Date of experience: January 26, 2017
District of Columbia
1 review
0 helpful votes
Follow Gary W.
Unfollow Gary W.
Share Review
Report Review

Positive experience
January 26, 2017

I had a very positive experience dealing with JomaShop. I would use JomaShop again or recommend them to a friend.

Date of experience: January 26, 2017
New Jersey
1 review
0 helpful votes
Follow Lisa e.
Unfollow Lisa e.
Share Review
Report Review

Beautiful watch
January 26, 2017

Bought a watch for my daughter for Christmas it was beautiful she is extremely happy with it. The service is excellent, the one line web site is very easy to use I recommend this company to anyone looking for a great deal and wonderful service.

Date of experience: January 26, 2017
California
1 review
0 helpful votes
Follow ash S.
Unfollow ash S.
Share Review
Report Review

Everything worked as expected
January 26, 2017

The watch was shipped on time and was in good condition. Everything worked as expected and the price was lower than amazon. Also got the $10 discount by using Google Trusted Store.

Date of experience: January 26, 2017
Indiana
1 review
0 helpful votes
Follow Daniels E.
Unfollow Daniels E.
Share Review
Report Review

Great experience
January 25, 2017

Excellent discounts on superior brands. Genuine items are steeply discounted and make great gifts for self or others. Will absolutely be back and I enjoy taking advantage of the offered available promotions.

Date of experience: January 25, 2017
New Jersey
1 review
0 helpful votes
Follow Baladan C.
Unfollow Baladan C.
Share Review
Report Review

Ordered a simple Daniel Wellington watch and I got it within a few days of ordering. Legit packaging too.

Date of experience: January 25, 2017
New Jersey
1 review
0 helpful votes
Follow Weixiong M.
Unfollow Weixiong M.
Share Review
Report Review

Everything is perfect
January 25, 2017

I have bought several things from this shop and everything went smoothly. The products was really good and the price is very reasonable.

Date of experience: January 25, 2017
Louisiana
1 review
0 helpful votes
Follow Junyoung N.
Unfollow Junyoung N.
Share Review
Report Review

Omega Watch
January 25, 2017

It was in great condition with the original box. I would definitely purchase something again from JomaShop!

Date of experience: January 25, 2017
New York
1 review
0 helpful votes
Follow Natalie Y.
Unfollow Natalie Y.
Share Review
Report Review

Good experience
January 25, 2017

Order #M14A6844. Second time I bought from Jomashop and their prices and products don't disappoint. Loved their Ray-Ban polarized aviator sunglasses

Date of experience: January 25, 2017
Nebraska
1 review
0 helpful votes
Follow Paul J.
Unfollow Paul J.
Share Review
Report Review

Great Price for High Quality
January 25, 2017

Very satisfied with purchase. Great value and Great Company to deal with. Totally satisfied. Will purchase again and recommend to family and friends.

Date of experience: January 25, 2017
New York
1 review
0 helpful votes
Follow B P.
Unfollow B P.
Share Review
Report Review

This is the second watch I've bought from JomaShop. The internet offers myriad options for discounted watches, but I trust Jomashop more than any of them when it comes to getting an authentic product from a company I know will stand behind what they sell me.

Date of experience: January 25, 2017
Illinois
1 review
0 helpful votes
Follow Carly R.
Unfollow Carly R.
Share Review
Report Review

Jomashop spam email
January 25, 2017

I had a decent experience with ordering from Jomashop and my item arrived in a timely manner, however, the spam emails are OUT OF CONTROL with no option to unsubscribe. If you're listening UNSUBSCRIBE ME.

Date of experience: January 25, 2017
New York
1 review
0 helpful votes
Follow jonathan K.
Unfollow jonathan K.
Share Review
Report Review

Great!
January 25, 2017

Ordered 2 watches from jomashop. Never had any problems and always have delivered extremely promptly. Highly recommended!

Date of experience: January 25, 2017
Colorado
1 review
0 helpful votes
Follow Amit V.
Unfollow Amit V.
Share Review
Report Review

Good experience with Jomashop
January 25, 2017

I read some negative reviews about Jomashop return policy. However the low price point led me to order multiple watches, and thankfully I had no issues / need to return so far. Overall the website is easy to place order and definitely has the lowest price in the market.

Date of experience: January 24, 2017

From the business

Jomashop.com is your source for luxury watches, pens, handbags, and crystal. Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. We also spe...


jomashop.com
Founded in 1999
Brooklyn, NY, United States
+209
See all photos