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JomaShop Reviews Summary
Jomashop is recognized for its extensive selection of luxury products at competitive prices, with many customers praising the quality and value of their purchases. However, significant concerns arise regarding customer service, particularly in handling returns and addressing product issues. Customers frequently report delays in response times, difficulties with return policies, and dissatisfaction with the support received when issues arise. Overall, while the company offers appealing products, its customer service approach appears inconsistent, leading to frustration among buyers and a potential deterrent for future purchases.
This summary is generated by AI, based on text from customer reviews
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I ordered another watch online and due to circumstance I needed to call their 800 number. Talk about great service. That's how you make a customer for life.
The watch is nice, but the customer service is slow and hard to reach. I will consider to use the website again if Amazon does not carry he same item.
These guys are great. They did exactly what they said they'd do. And when I saw a lower price on their site than what I paid, they patiently explained the disparity and offered me the difference. As smooth as it gets.
Great quality and fast shipping. What can I say? I cannot find some word for explain my feeling for this site. The answer is Great and perfect this site!
I ordered a mk watch. Very quick shipping, and it was 100% authentic. I saved over 100 dollars buying it from jomas shop. I highly recommend ordering your watch from this website. I will buy more from here.
Really easy to make online purchases, the package was really neat not like other sites, fast shipping...
I like shopping on Jomashop, It has lots of discounts, and the service is good. I bought a Burberry scarf at Jomashop before, it's $650 on retail store, I got it $398 on Jomashop and it's tax free.the scarf is very nice and I like it, I saved lots of money shopping on Jomashop.
I purchased a Citizens watch from Jomashop. The purchase through the website was easy and the product arrived at my door in a timely manner. The product is just as was described on the Jomashop website. Good Job, as always!
Got exactly what I paid for. The package arrived when I was told it would. The entire process was very efficient.
Order #: M14H2626
I have ordered a purse from Jomashop for my mother, and she absolutely loved it, it came in no more than a week and she loved the purse! I definitely recommend Jomashop!
I order a keychain and a wallet from Mont Blanc for my husbands birthday and it was perfect! He loved it! I went to the store to check the quality and I can tell that I got the same thing from JomaShop. I would definitely recommend it!
I ordered Tissot watch before christmas but all I received was just empty box, there was no watch inside. Customer service replied only after 4 weeks to ask me for some photos of the outside package that shows the tape and a picture of the empty case. And another 3 weeks later still silence - nobody answering my emails.(order number M14H0302)
Very good experience with Jomashop. They are fast-shipper, reliable, and item came as described! Will shop from jomashop again and highly recommendable!
M14F9792
From the fast shipping, to the quality product, to a very reasonable price, to the well package product I had a very good experience and would recommend this company to others and look to do business with them again.
Ordered a Citizen watch at a great price. Shipped fast and was in great quality. Will def come back for more. M14F9474
This was my first time ordering from JomaShop. I was very pleased with my experience. The quality of the product was great, the delivery was timely and most of all my daughter was very happy as what I ordered was a Christmas gift for her.
It was good. Fast free shipping. Needed to return the item and they understood. Refund was no hassle.
I ordered a Beautiful watch. I got it super fast. The service is excellent. No problems so far. I am loving my watch.
The site is user friendly call center are very helpful and delivery was done as scheduled. Will definately reffer both my friends and family.
From the business
Jomashop.com is your source for luxury watches, pens, handbags, and crystal. Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. We also spe...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Jomashop is sorry and would like to thank the customer for sharing their experience.
Jomashop is attempting to verify the incident with package with the carrier.
Jomashop understands the inconveniences and will resolve the matter as soon as possible
Roee Adler
Customer Service Manager
[email protected]