Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Jomashop is recognized for its extensive selection of luxury products at competitive prices, with many customers praising the quality and value of their purchases. However, significant concerns arise regarding customer service, particularly in handling returns and addressing product issues. Customers frequently report delays in response times, difficulties with return policies, and dissatisfaction with the support received when issues arise. Overall, while the company offers appealing products, its customer service approach appears inconsistent, leading to frustration among buyers and a potential deterrent for future purchases.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Lucian Picard man's watch! Great looking, terrific price and fast shipping. Can't ask for more than that. Also, lot's to choose from at Jonashop.
Every order that I've made has been prompt and descriptions of items have been spot on! Never a surprise or a let down.
Great purchase! Ordered Armani Exchange watches for my husband, he loves it! Order number M15H2792. Paid with paypal, came to Europe in 10days, well packed in original box.
It was awesome, my wife like the gift so much. Thank you for your help to send it on time. I will keep buying more stuff from Jomashop
Have been buying watches in jomashops for quite a few years. Always offer the best price and the products are of high quality
Very nice collection of watches and high end pens. Very fast shipping and great prices. I love that if an item is out of stock I can register to let me know when item is available. I also like the fact the jomashop provides its own warranty.
I purchased a Caravelle watch by Bulluva from Joomashop. It does not run. No response to my inquiry to Joomashop's customer service chat. Thanks for nothing but hassle and aggravation.
Bought on daily sale, watch was under everyone's price. Was as depicted, functions well, no complaints about the item, the service, or the follow up. Would recommend JomaShop to all.
It's been a great purchase, the delivery was on time, the product is new and 100% original that was one of my concerns.
Good prices that equivocate to good quality products, not fake. I would recommend this site to anyone and everyone I see if they were looking to get a pair of glasses or sunglasses.
Please run away from this website. They are scammers. I bought a Gucci watch, that was never delivered. They claimed UPS left at my front door. Who delivers a Gucci watch and leaves it at the front door? I called their customer service, they insulted me and hanged up the phone on me when I tried calling again. They are very rude
I wanted some Ray-Ban Wayfarers and found the best price on JomaShop. Not only that, but they shipped them right away and I was able to get them in time for an upcoming trip. Would highly recommend!
Order M15H3148
I recently purchased a card case and a necklace for an up-and-coming lawyer. I was very pleased with the quality of the work-and the craftsmanship of the items that I purchased.
[Order No. M15H6480] Excellent deal, Excellent watch, Excellent Site, Excellent Service... need I say more? Anyhow... online ordering was a simple, hiccup-free process. Had a question after i ordered about the watch and about shipping costs. Turned out that I had already been offered free shipping and I received an email clarification about my watch-related question. Watch arrived much sooner than expected and was in excellent shape.
I was looking for. Movado watch. I happened on to
The JomaShop website. When I saw their prices for the genuine article I was amazed. I contacted customer service to see how long shipping would take. I talked to a very nice gentleman and he explained th shipping procedure. I placed my order and the watch arrived a day early. It was in the original packaging with all the authentic additional things that Movado provides. I am very happy with my purchase and will definitely purchase from them again and recommend them to anyone that wants a quality time piece at a great price. M15H3424.
Having never purchased from Jomashop - I decided to take a chance and am so glad that I did. I was in the market for a specific pair of Ray Ban's and happened to find them at Jomashop for significantly less than other retailers. I was a bit hesitant, until I heard their customer satisfaction guarantee, and figured I really had nothing to lose. The sunglasses arrived and they are perfect! I will always check Jomashop first in the future when purchasing sunglasses. Thanks again!
JomaShop has an incredible selection of great items. My first purchase was a men's watch. Navigating the site was easy, and I was offered free shipping on my purchase. Shipping was fast and the watch was fantastic. The best part was the price. Amazing!
Order #M15H3178
I recently went back for a pair of designer sunglasses and had another fantastic experience. I had to call customer service with a question about inventory, and even that was great. No long hold, and an actual, live, English-speaking CSR helped to answer my question. It was great all around. Great price, free shipping, and a quality, legitimate designer product.
I researched various models of the Tissot T-Touch watches and online sellers and ordered the T-Touch II T047. 420. 44. 207. 00 on JomaShop's site. Then my aggravation started...
JomaShop advised me that the 2-Day Air shipping I selected was overkill for a package going to North Carolina and USPS Priority Ground would get it there in just the same time so I took their advice. Then I watched as delays made the trip 4 days.
When I have received other 2-Day Air packages they were always sent 'Signature-Required'. This package was dumped on my doorstep without so much as a doorbell ring.
I was somewhat familiar with the features of these watches from my research but went to the manual for setup and calibration. One of the reasons I bought this watch is the very readable backlit digital dial. After trying various combinations of the three buttons on the watch I cracked the manual - NO MENTION of the light function or how to use it.
A check of the internet indicates that Tissot must be aware of some of the deficiencies in the manual because an online manual indicates the light works when the 'T' Button is pushed for 5 sec - unfortunately this incurs a 'beep' which, in practice, awakens my wife.
But even the online manual doesn't indicate how to setup some of the functions - at least to me.
I contacted JomaShop by text message through their site and 10 days later no response.
Answer: Hello Rajiv, Thank you for the interest in our products. Pre-owned items are marked pre-owned, otherwise the item is brand new. Roee
Answer: With my experience they donot sell fake items My wife is an expert on fake items and said they are really good. Remember their price is not bargain prices. Other shops adding shop fee, tax and other fees on the top of the original price
Answer: Hi, Sorry for late reply. Please note that PAM01441 is available in-stock and ready for immediate shipping. Call us at 877-834-1434 in order to speak to one of our sales representative for further assistance.
Answer: It looks like they do not like answering questions. I have send them 5 emails regarding a refund and not even one was answered.
Answer: No, they are terrible with returns. I received a wrong item, it's been 3 days and still waiting for the return label. They will not schedule a pick up. I will need to go to the post office to return it. This is ridiculous
Jomashop.com is your source for luxury watches, pens, handbags, and crystal. Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. We also spe...

