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JomaShop

4.7

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JomaShop Reviews Summary

Jomashop is recognized for its extensive selection of luxury products at competitive prices, with many customers praising the quality and value of their purchases. However, significant concerns arise regarding customer service, particularly in handling returns and addressing product issues. Customers frequently report delays in response times, difficulties with return policies, and dissatisfaction with the support received when issues arise. Overall, while the company offers appealing products, its customer service approach appears inconsistent, leading to frustration among buyers and a potential deterrent for future purchases.

This summary is generated by AI, based on text from customer reviews

service
650
value
687
shipping
690
returns
333
quality
671
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Virginia
4 reviews
0 helpful votes
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YIPPEE! Delivery has arrived!
June 17, 2017

Lucian Picard man's watch! Great looking, terrific price and fast shipping. Can't ask for more than that. Also, lot's to choose from at Jonashop.

Date of experience: June 16, 2017
Washington
1 review
0 helpful votes
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Have never had any issues!
June 17, 2017

Every order that I've made has been prompt and descriptions of items have been spot on! Never a surprise or a let down.

Date of experience: June 16, 2017
Latvia
1 review
0 helpful votes
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Excellent!
June 16, 2017

Great purchase! Ordered Armani Exchange watches for my husband, he loves it! Order number M15H2792. Paid with paypal, came to Europe in 10days, well packed in original box.

Date of experience: June 16, 2017
California
1 review
0 helpful votes
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It was awesome
June 16, 2017

It was awesome, my wife like the gift so much. Thank you for your help to send it on time. I will keep buying more stuff from Jomashop

Date of experience: June 16, 2017
Louisiana
1 review
0 helpful votes
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Have been buying watches in jomashops for quite a few years. Always offer the best price and the products are of high quality

Date of experience: June 16, 2017
Florida
1 review
0 helpful votes
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Review # M15H6138
June 16, 2017

Very nice collection of watches and high end pens. Very fast shipping and great prices. I love that if an item is out of stock I can register to let me know when item is available. I also like the fact the jomashop provides its own warranty.

Date of experience: June 16, 2017
Arkansas
1 review
0 helpful votes
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Non-working watch & no response
June 16, 2017

I purchased a Caravelle watch by Bulluva from Joomashop. It does not run. No response to my inquiry to Joomashop's customer service chat. Thanks for nothing but hassle and aggravation.

Date of experience: June 16, 2017
California
1 review
0 helpful votes
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Awwsome
June 16, 2017

Really good watches for greats prices. Once they come in the mail you love them but still got to get them resized which is not a problem.

Date of experience: June 16, 2017
New York
1 review
0 helpful votes
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Good price for an everyday watch
June 16, 2017

Bought on daily sale, watch was under everyone's price. Was as depicted, functions well, no complaints about the item, the service, or the follow up. Would recommend JomaShop to all.

Date of experience: June 16, 2017
Florida
2 reviews
0 helpful votes
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It's been awesome
June 16, 2017

It's been a great purchase, the delivery was on time, the product is new and 100% original that was one of my concerns.

Date of experience: June 16, 2017
California
1 review
0 helpful votes
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Great
June 16, 2017

Good prices that equivocate to good quality products, not fake. I would recommend this site to anyone and everyone I see if they were looking to get a pair of glasses or sunglasses.

Date of experience: June 16, 2017
Texas
1 review
0 helpful votes
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M15Q5247
June 16, 2017

Please run away from this website. They are scammers. I bought a Gucci watch, that was never delivered. They claimed UPS left at my front door. Who delivers a Gucci watch and leaves it at the front door? I called their customer service, they insulted me and hanged up the phone on me when I tried calling again. They are very rude

Date of experience: June 16, 2017
Minnesota
1 review
0 helpful votes
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I wanted some Ray-Ban Wayfarers and found the best price on JomaShop. Not only that, but they shipped them right away and I was able to get them in time for an upcoming trip. Would highly recommend!

Order M15H3148

Date of experience: June 16, 2017
Viet Nam
1 review
0 helpful votes
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Good
June 16, 2017

I wonder, the watches are real or fake? Please let us know how can we identity your products

Thanks u

Date of experience: June 15, 2017
California
1 review
0 helpful votes
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Best graduation gift for a lawyet
June 15, 2017

I recently purchased a card case and a necklace for an up-and-coming lawyer. I was very pleased with the quality of the work-and the craftsmanship of the items that I purchased.

Date of experience: June 15, 2017
Ohio
1 review
0 helpful votes
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Excellent
June 15, 2017

[Order No. M15H6480] Excellent deal, Excellent watch, Excellent Site, Excellent Service... need I say more? Anyhow... online ordering was a simple, hiccup-free process. Had a question after i ordered about the watch and about shipping costs. Turned out that I had already been offered free shipping and I received an email clarification about my watch-related question. Watch arrived much sooner than expected and was in excellent shape.

Date of experience: June 15, 2017
Ohio
2 reviews
3 helpful votes
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I was looking for. Movado watch. I happened on to
The JomaShop website. When I saw their prices for the genuine article I was amazed. I contacted customer service to see how long shipping would take. I talked to a very nice gentleman and he explained th shipping procedure. I placed my order and the watch arrived a day early. It was in the original packaging with all the authentic additional things that Movado provides. I am very happy with my purchase and will definitely purchase from them again and recommend them to anyone that wants a quality time piece at a great price. M15H3424.

Date of experience: June 15, 2017
Washington
1 review
1 helpful vote
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My new go-to for sunglasses!
June 15, 2017

Having never purchased from Jomashop - I decided to take a chance and am so glad that I did. I was in the market for a specific pair of Ray Ban's and happened to find them at Jomashop for significantly less than other retailers. I was a bit hesitant, until I heard their customer satisfaction guarantee, and figured I really had nothing to lose. The sunglasses arrived and they are perfect! I will always check Jomashop first in the future when purchasing sunglasses. Thanks again!

Date of experience: June 15, 2017
New York
1 review
0 helpful votes
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Outstanding all the way.
June 15, 2017

JomaShop has an incredible selection of great items. My first purchase was a men's watch. Navigating the site was easy, and I was offered free shipping on my purchase. Shipping was fast and the watch was fantastic. The best part was the price. Amazing!

Order #M15H3178

I recently went back for a pair of designer sunglasses and had another fantastic experience. I had to call customer service with a question about inventory, and even that was great. No long hold, and an actual, live, English-speaking CSR helped to answer my question. It was great all around. Great price, free shipping, and a quality, legitimate designer product.

Date of experience: June 14, 2017
North Carolina
1 review
1 helpful vote
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I researched various models of the Tissot T-Touch watches and online sellers and ordered the T-Touch II T047. 420. 44. 207. 00 on JomaShop's site. Then my aggravation started...

JomaShop advised me that the 2-Day Air shipping I selected was overkill for a package going to North Carolina and USPS Priority Ground would get it there in just the same time so I took their advice. Then I watched as delays made the trip 4 days.

When I have received other 2-Day Air packages they were always sent 'Signature-Required'. This package was dumped on my doorstep without so much as a doorbell ring.

I was somewhat familiar with the features of these watches from my research but went to the manual for setup and calibration. One of the reasons I bought this watch is the very readable backlit digital dial. After trying various combinations of the three buttons on the watch I cracked the manual - NO MENTION of the light function or how to use it.

A check of the internet indicates that Tissot must be aware of some of the deficiencies in the manual because an online manual indicates the light works when the 'T' Button is pushed for 5 sec - unfortunately this incurs a 'beep' which, in practice, awakens my wife.

But even the online manual doesn't indicate how to setup some of the functions - at least to me.

I contacted JomaShop by text message through their site and 10 days later no response.

Date of experience: June 14, 2017

From the business

Jomashop.com is your source for luxury watches, pens, handbags, and crystal. Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. We also spe...


jomashop.com
Founded in 1999
Brooklyn, NY, United States
+209
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