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JomaShop

4.7

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JomaShop Reviews Summary

Jomashop is recognized for its extensive selection of luxury products at competitive prices, with many customers praising the quality and value of their purchases. However, significant concerns arise regarding customer service, particularly in handling returns and addressing product issues. Customers frequently report delays in response times, difficulties with return policies, and dissatisfaction with the support received when issues arise. Overall, while the company offers appealing products, its customer service approach appears inconsistent, leading to frustration among buyers and a potential deterrent for future purchases.

This summary is generated by AI, based on text from customer reviews

service
650
value
687
shipping
690
returns
333
quality
671
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Colombia
1 review
0 helpful votes
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Great watch°!
July 25, 2017

This is a very nice and well made watch with exceptional swiss movement for a bargain price. This is a slightly larger and heavier watch with great wrist presence and easy to read. Lume is reasonably good typical. Bargain for Swiss watch.

Date of experience: July 25, 2017
New Jersey
1 review
0 helpful votes
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Very reliable
July 25, 2017

Arrive quick very nice I'll definitely do business again nice watch. Can't wait to get my next one hopefully I'll win to buy the next one

Date of experience: July 25, 2017
Nevada
1 review
0 helpful votes
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Neatly organized friendly user site with the lowest prices on premium designer brand watches, sunglasses, and other accessories for men and woman!

Date of experience: July 25, 2017
New Jersey
1 review
0 helpful votes
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Misleading advertising... I am a customer of jomashop and have had reasonable experiece with them. I subscribed to their daily promotions email and today (7/25/17) received one with a Montblanc Starwalker pen for $131.65. When I clicked on the link, it took me to jomashop website and showed the price of $313.65. I went on live chat and mentioned it to the rep (Millie), who after a lengthy back and forth, including where I forwarded her the email, came back that its a mistake and the shop cannot honor the price. I asked her to check with her supervisor and she said that she did and he has advised her not to honor the price and say its an error. She ended the session abruptly when I asked to provide feedback about the interaction and mispricing, so that other customers can see what happened. I also called the sales line to see if I can get the price they advertised and they did the same thing - we cannot honor it and hung up

Date of experience: July 25, 2017
California
1 review
0 helpful votes
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Recently bought a wallet there, did it all through their mobile website on the go. Everything was super easy and arrived when expected. Product quality was great. Will definitely buy again
M*******

Date of experience: July 25, 2017
Australia
1 review
0 helpful votes
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Perfect service
July 25, 2017

I am very satisfied with JAMASHOP's shopping services.The watch is very beautiful, I would love it, will go back to shopping the last day.

Date of experience: July 25, 2017
Ohio
1 review
0 helpful votes
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This watch was perfect
July 25, 2017

The watch is original and just as described. I bought for my boyfriends birthday and he completely loved this watch. Jomashop provides guarantee and the service is exellent

Date of experience: July 25, 2017
Texas
1 review
0 helpful votes
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Excellent service
July 25, 2017

I have bought several watches from jomashop. Never had a problem, fast shipping and great customer care.

Date of experience: July 25, 2017
Texas
1 review
0 helpful votes
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Ommmgggg
I got this for my wedding as a gift for her.
She almost cried when she saw it
So bright and authentic. Unbelievable
Such a nice price. I prefer it to every body
Thank you guys.

Date of experience: July 25, 2017
Colombia
1 review
0 helpful votes
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Excellent!
July 25, 2017

Excellent service and faster arrive. But custumer service do not response my situation quickly. About the products are great with best quality.

Date of experience: July 25, 2017
Colorado
1 review
0 helpful votes
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Quick
July 25, 2017

My experience was easy and I got my order quickly in the mail along with a coupon. Would definitely use again.

Date of experience: July 25, 2017
Romania
1 review
0 helpful votes
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The best
July 25, 2017

Fast shiping and very good product. I like to orderfrom jomashop. Everithing was good. I will ordee in the future from jomashop.no problem with my watch. Happy client.

Date of experience: July 25, 2017
Viet Nam
1 review
0 helpful votes
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I had a great experience shopping in Jomashop, everything goes smooth, quickly and comfortable.

When i want to buy a gift for my family, my friends, my beloved i will go to Jomashop website in first thing. I found so many interesting gift here and my friends who i gave them, they were very happy with the design and quality. For mysefl i had a best option with best price.

Ruby,

M15T6165

Date of experience: July 24, 2017
North Carolina
1 review
0 helpful votes
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M1602629
July 25, 2017

This is my 3rd order with Jomashop. My watches have all arrived factory fresh with all stickers, tags, and packaging in place. I was hesitant at first to order nice watches over the internet, but I am glad I did. Much fresher than ones I've purchased in-person at dealers that already had stickers and packaging removed. When I called customer service they're always helpful.

Date of experience: July 24, 2017
Puerto Rico
1 review
0 helpful votes
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Excellent quality and service. Very competitive prices. The watch is flawless, very durable and attractive. The 4R36 movement for this watch came very accurate, only +3 seconds a day. I would buy another different Seiko Monster, but Seiko apparently discontinued the production of these. I would not hesitate for a second to buy another, obviously if I find it at a reasonable price, like the ones offered by Jomashop.

Date of experience: July 24, 2017
Mexico
1 review
0 helpful votes
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GOOD JOB!
July 24, 2017

VERY GOOD PRODUCT. CAME ON TIME, GOOD OVERALL QUALITY. I WILL BE BUYING FROM JOMASHOP AGAIN SOON. YOU CAN TRUST IN THEM.

Date of experience: July 24, 2017
Germany
1 review
0 helpful votes
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Great watch! Great price!
July 24, 2017

The deal was so great, typical for JomaShop, that I bought five of them for family. I have made numerous purchases from JomaShop from low cost items to those in the several thousands. I only buy from here as I get best quality at truly the lowest cost anywhere, internet or brick and mortar stores. Regarding this watch specifically, it is very handsome and feels of quality despite the low price. The only drawback is that it does not have date. I enjoy wearing it almost as much as my much more expensive automatic watches. It's a nice watch especially for the money.

Date of experience: July 24, 2017
Texas
1 review
0 helpful votes
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Awesome service and price
July 24, 2017

They were very responsive and worked to get me my watch quickly. I was very happy. I will buy more watches from them.

Date of experience: July 24, 2017
New Jersey
1 review
0 helpful votes
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Great deal
July 22, 2017

Best deal I've seen on Ray Ban sun glasses fast shipping so good I ordered 2 pairs will do business with them again
Thank you

Date of experience: July 22, 2017
Georgia
1 review
0 helpful votes
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Awesome!
July 22, 2017

I bought RayBan glasses, excellent quality and quick delivery. I would recommend others to buy here.

Date of experience: July 22, 2017

From the business

Jomashop.com is your source for luxury watches, pens, handbags, and crystal. Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. We also spe...


jomashop.com
Founded in 1999
Brooklyn, NY, United States
+209
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