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Jomashop is recognized for its extensive selection of luxury products at competitive prices, with many customers praising the quality and value of their purchases. However, significant concerns arise regarding customer service, particularly in handling returns and addressing product issues. Customers frequently report delays in response times, difficulties with return policies, and dissatisfaction with the support received when issues arise. Overall, while the company offers appealing products, its customer service approach appears inconsistent, leading to frustration among buyers and a potential deterrent for future purchases.
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This is a very nice and well made watch with exceptional swiss movement for a bargain price. This is a slightly larger and heavier watch with great wrist presence and easy to read. Lume is reasonably good typical. Bargain for Swiss watch.
Arrive quick very nice I'll definitely do business again nice watch. Can't wait to get my next one hopefully I'll win to buy the next one
Misleading advertising... I am a customer of jomashop and have had reasonable experiece with them. I subscribed to their daily promotions email and today (7/25/17) received one with a Montblanc Starwalker pen for $131.65. When I clicked on the link, it took me to jomashop website and showed the price of $313.65. I went on live chat and mentioned it to the rep (Millie), who after a lengthy back and forth, including where I forwarded her the email, came back that its a mistake and the shop cannot honor the price. I asked her to check with her supervisor and she said that she did and he has advised her not to honor the price and say its an error. She ended the session abruptly when I asked to provide feedback about the interaction and mispricing, so that other customers can see what happened. I also called the sales line to see if I can get the price they advertised and they did the same thing - we cannot honor it and hung up
Recently bought a wallet there, did it all through their mobile website on the go. Everything was super easy and arrived when expected. Product quality was great. Will definitely buy again
M*******
I am very satisfied with JAMASHOP's shopping services.The watch is very beautiful, I would love it, will go back to shopping the last day.
The watch is original and just as described. I bought for my boyfriends birthday and he completely loved this watch. Jomashop provides guarantee and the service is exellent
I have bought several watches from jomashop. Never had a problem, fast shipping and great customer care.
Ommmgggg
I got this for my wedding as a gift for her.
She almost cried when she saw it
So bright and authentic. Unbelievable
Such a nice price. I prefer it to every body
Thank you guys.
Excellent service and faster arrive. But custumer service do not response my situation quickly. About the products are great with best quality.
My experience was easy and I got my order quickly in the mail along with a coupon. Would definitely use again.
Fast shiping and very good product. I like to orderfrom jomashop. Everithing was good. I will ordee in the future from jomashop.no problem with my watch. Happy client.
I had a great experience shopping in Jomashop, everything goes smooth, quickly and comfortable.
When i want to buy a gift for my family, my friends, my beloved i will go to Jomashop website in first thing. I found so many interesting gift here and my friends who i gave them, they were very happy with the design and quality. For mysefl i had a best option with best price.
Ruby,
M15T6165
This is my 3rd order with Jomashop. My watches have all arrived factory fresh with all stickers, tags, and packaging in place. I was hesitant at first to order nice watches over the internet, but I am glad I did. Much fresher than ones I've purchased in-person at dealers that already had stickers and packaging removed. When I called customer service they're always helpful.
Excellent quality and service. Very competitive prices. The watch is flawless, very durable and attractive. The 4R36 movement for this watch came very accurate, only +3 seconds a day. I would buy another different Seiko Monster, but Seiko apparently discontinued the production of these. I would not hesitate for a second to buy another, obviously if I find it at a reasonable price, like the ones offered by Jomashop.
The deal was so great, typical for JomaShop, that I bought five of them for family. I have made numerous purchases from JomaShop from low cost items to those in the several thousands. I only buy from here as I get best quality at truly the lowest cost anywhere, internet or brick and mortar stores. Regarding this watch specifically, it is very handsome and feels of quality despite the low price. The only drawback is that it does not have date. I enjoy wearing it almost as much as my much more expensive automatic watches. It's a nice watch especially for the money.
They were very responsive and worked to get me my watch quickly. I was very happy. I will buy more watches from them.
Best deal I've seen on Ray Ban sun glasses fast shipping so good I ordered 2 pairs will do business with them again
Thank you
Answer: Hello Rajiv, Thank you for the interest in our products. Pre-owned items are marked pre-owned, otherwise the item is brand new. Roee
Answer: With my experience they donot sell fake items My wife is an expert on fake items and said they are really good. Remember their price is not bargain prices. Other shops adding shop fee, tax and other fees on the top of the original price
Answer: Hi, Sorry for late reply. Please note that PAM01441 is available in-stock and ready for immediate shipping. Call us at 877-834-1434 in order to speak to one of our sales representative for further assistance.
Answer: It looks like they do not like answering questions. I have send them 5 emails regarding a refund and not even one was answered.
Answer: No, they are terrible with returns. I received a wrong item, it's been 3 days and still waiting for the return label. They will not schedule a pick up. I will need to go to the post office to return it. This is ridiculous
Jomashop.com is your source for luxury watches, pens, handbags, and crystal. Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. We also spe...

