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Jollychic Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor communication, delivery delays, and issues with product quality. Many customers report long wait times for orders, inadequate customer service responses, and difficulties with returns, often leading to frustration and a sense of being ignored. Conversely, a smaller subset of reviews highlights positive experiences, particularly with product quality and timely delivery for certain items. Overall, the feedback indicates a pressing need for the company to improve its customer service protocols and ensure better product consistency to enhance customer satisfaction.
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Jollychic is my favorite online store. It's a year i started buying there, and i always gratefull with the quality and the good information it has about each item, i highly recommend it.
I ordered 4 items 3 of which were as described. No problems with quality or size. Received many compliments from friends and family.The 4rth item was too small though. I did not bother to return. All in all good value for money.
I ordered 2 things off of this website. Everything was going normal. I got an email saying my payment was good and an order number was attacted as well. Well, also I received an email 2 days Later saying that my payment failed & I would not receive my products. Later that day my BANK contacted me with a FRAUD alert. This company took my money out anyways. Without any consent after telling me that it had failed! This is a Huuuuge scam! Buyer beware!
Greetings! Thanks for your review in our website, we are very sorry for the troubles here. Your payment has failed actually. It takes about 8-15 days for the money to be refunded to your payment card, you can have a check then. Anything else needs help, please feel free to email to [email protected] or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
I registered as a customer on June 30th, made 5 orders from that time. I Love the dresses they have, when I first shopping, I was confused with the sizes, but after I chatted with one agent, I knew I need size XXXL at jollychic, it sounds crazy, but I believed the person, finally she is right, because the sizes are smaller than normal. Thanks to I checked the measurements before everytime I order. I want to share with all of you, because they Do have the most beautiful clothing and the accessories. Really hope you Love it too!
Why I say that?! Because they have everything I need, and I like their products every time I got it. I am now a VIP customer of jollychic, they give me the best service and products all the time. They have all the beautiful shoes, dresses, bags and so on. I think maybe it is because they are so popular, so the preparing time is longer than before. I hope they solve this problem soon. I support jollychic.
Jollychic is a shopping website, I know it from my friend, she is a big fan of jollychic. When I frist scan this website, I was so happy, because they have many beautiful dresses and T-shirt which others Do not have. I made a small order on August 20th. And then I received soon. It didn't make me disappointed. So now I am a big fan too. They have many other catalogs such as home decoraters and kitchen tools. So I think I will follow jollychic all my life!
Bought a wedding dress. Waited for 2 weeks which is okey with me. But upon seeing the dress, i an actually crying as it's like a rag! The lace has lots of tear and the beads are all falling off the dress. Im about to wed next week and I am now in a rush checking shops for a REAL wedding dress. Absolutely disgusting service as well. They send everyday advertisement on your email but no reply on my queries about this dress that I have received. Never never use this. You will be wasting your money and time.
Greetings! Thanks for your review in our website. We are very sorry for the troubles here. You can return the items back by post mail. After we get the returned items, we will refund the item price to you as well as the returning postage and email you about it too. Here is the returning address:
Customer Service Department
Address in China: 3F NO. 1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province, P. R. China (310000)
Phone number: (86-571)87209378
Best wishes!
Jollychic Customer Service Team
AMAZING. Will do business again definitely. Shipped in 4 days also.
For the most part I enjoy my overall shopping experience with Jollychic. I've ordered from them twice in the last year. The quality is good, shipping is reliable and timely, and they have a wide selection.
I have used overstock for several items. Some things they can be very nicely priced on. Other things, a bit expensive. You have to check around. Their shipping is fair and packing decent.
Have ordered a lot of things from jollychic they always pack and ship quickly and with free shipping it's a great site!
Always happy with my purchases from the Jollychic!
This was my first order with Jollychic.com. Ordering was easy, shipping was cheap, and the clothes arrived in 9 days. Packaging was very good and the clothes arrived in good shape. I will use Jollychic.com again based on this buying experience.
I love Jollychic! I usually only use this site for clothing, specifically coats because Jollychic offers good name brands at low prices. It's a great online retailer!
I bought five pieces of plus size clothing (3x). All five pieces were medium at best and all fit my friend who weighs 125lbs. Will never order again and will not recommend to anyone. Additionally, one piece had a zipper whose teeth were crushed and unusable.
Greetings! Thanks for your review. May I have your order number or your jollychic account so we can help you better? Anything else needs help, please email to [email protected] or contact with our online chat. Look forward to your reply.
Best wishes!
Jollychic Customer Service Team
I bought some clothing from jollychic August 21th, and I received the order after two weeks. I was surprised when I got it, because the dresses looks like the pictures on their website. And fit me well. Beside this, I get a free gift for my first order, I think I fell love with jollychic, I will Keep shopping on their shop, although I need to check the size guide carefully before I make an order. They deserve it..
Am not usually the one to write reviews online - but here goes, because i think they deserve this. I I know some people have had problems so i can't comment on that but i will buy again for sure.
My one experience with Jollychic was 100% positive. Recieved in perfect condition and ahead of the promised date. This was everything an internet purchase should be.
I have only had good experiences with this company. I highly recommend.
I was unhappy with this company because I was just notified that this company was stealing money fromy credit card. I just wanted to let others know to be careful with this website.
Greetings! Thanks for your review. May I have your order number or your jollychic account so we can help you better? Or you can provide us with your shipping address or your payment credit card numbers. Anything else needs help, please email to [email protected] or contact with our online chat. Look forward to your reply.
Best wishes!
Jollychic Customer Service Team
From the business
Jollychic.com provides popular garments for both individuals and wholesalers. We offer a whole catalogue of
Products including tees, dresses, blouses, coats, sweaters, pants etc.
Our Lifeline
· We offer quality products; our deliveryis quick and precise;
· We optimize your shopping experience;
· We offer non-discriminatory prices to everyone, wherever in the world you are;
· We provide decent 24/7 customer service;
· We maximize your business potentials.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings! Thanks for your review in our website. May I have your order number or your account in our website? Look forward to your reply. Anything else needs help, please feel free to email to [email protected] or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team