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Jollychic Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor communication, delivery delays, and issues with product quality. Many customers report long wait times for orders, inadequate customer service responses, and difficulties with returns, often leading to frustration and a sense of being ignored. Conversely, a smaller subset of reviews highlights positive experiences, particularly with product quality and timely delivery for certain items. Overall, the feedback indicates a pressing need for the company to improve its customer service protocols and ensure better product consistency to enhance customer satisfaction.
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I ordered a Ladies medium size light weight coat from here. I received it and it could have fit a child. The size is way off. My item came from China and I guess this size was their medium. No more orders from me!
Dear JollyChic Team,
First of all I would like to mention that after placing the order at Jolly Chic website, the money were taken from my credit card.
This is okay because I always order from e-bay or asos.com, usc.co.uk and so on.
The order was on hold for 5 days, after that, I've asked which is the problem and they said that they need a photo of my credit card because they consider that it's not real.
I took two photos of my credit card and they kept saying that is not real.
After that, they appologized and told me that they will refund my money.
The fact is that I don't have a pay pall and I always pay with the same credit card on all the websites.
It's the first time that is happening this thing and I still can't realized what happened because those products were ordered because I needed them.
Anyway, I'm really sorry but I don't think that I will place any order on this website that dissapointed me.
Have a nice day!
Kind regards,
Daniela
Greetings! Thanks for your order in our website. We are very sorry for the troubles here. Sending the card picture is to protect your money, and make sure the payment is made by the card holder. And you have applied the balance making a new order B2015092111496833 in our website, may you recheck the details in My Account- My Orders? Anything else needs help, please feel free to email to [email protected] or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
Jollychic.com is awesome. I've purchased 5 items from them and they were perfectly described, great deals. Their customer support is GREAT and you can actually talk to somebody on the phone. They were AWESOME! SHOP here, you wont be sorry, at least I think so VERY Strongly!
Jollychic went ahead and shipped the items and offered me a refund as well. Very good customer service.
Jollychic is such a great store. Their clothes are very affordable and nice quality. I particularly like the exercise pants I got from them. The site is convenient and has sale offers you can't find in the store.
To date I have not received my order Jollychic is Sodding Chic... I received an email from an Agent called Monkey spilling out rubbish that the company will contact me shortly to discuss my order. This company is a real rip off and RUBBISH. I am going to RIP of Britain and Watch Dog. I have had enough of this hideous company I even use their stupid live chat You know what stay away from this company
Greetings! Thanks for your order in our website. We are very sorry for the troubles here. Here is a link of the shipping information: http://www.17track.net/en/result/post-details.shtml?nums=BLVS1481070000021656. You will get the package in the following days, please do not worry about it. Or if you still do not get the package in 5 days. We will have the money refunded. Anything else needs help, please email to [email protected] or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
I ordered a dress and shirt from this company. The dress was supposed to be $19.99 but when I checked out it was $29.00. Then when both item came to my house they were extremely small and VERY poor quality. Returns have to go back to China. This would cost more than I payed for the items to begin with. DO NOT ORDER FROM THIS COMPANY!
Greetings! Thanks for your order in our website. May I have your order number or your shipping address in our website so we can help you better? Anything else needs help, please email to [email protected] or contact with our 7*24 hours live chat. Look forward to your early reply.
Best wishes!
Jollychic Customer Service Team
I spent $20 on a jacket and boy, I got my 20 bucks worth. Loose cloth, poor workmanship, odd construction, and very small for a 4X. Don't waste your money!
Greetings! Thanks for your order in our website. We are very sorry for the troubles here. You can return the items back by economical shipping method, for example: USPS, after we get the returned items, we will refund the item price to you and email you about it too. Here is a link of the return policy, you can have a check: http://www.jollychic.com/return-policy-a42.html. Also here is the returning address:
Customer Service Department
Address in China: 3F NO. 1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province, P. R. China (310000)
Phone number: (86-571)87209378
Anything else needs help, please feel free to email to [email protected] or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
Order dress received email with order number. Two days later got a email saying order out of stock. Money would be refunded in 48 he's its been a month still haven't received refund... been told several times from customer service money would be refunded. Still waiting... SCAM...
Greetings! Thanks for your order in our website. We have refunded the money to your card in September 15th, the refund transaction number is RG102015091510067061. Usually after the refund, you will get the money in your card in 8-15 days. Please have a check then. Anything else needs help, please feel free to email to [email protected] or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
First, the sizes are WAY off! They clothes look NOTHING like the picture. They're made from some cheap nasty material that I cannot identify. You get the royal run around when trying to return PLUS, it costs more to send it back to CHINA than the cheaply made crap costed to begin with. Also, I had to idea I was ordering from China, until I hit submit order. Buyer beware!
Greetings! Thanks for your order in our website. We are very sorry for the troubles here. You can return the items back by USPS, after we get the returned items, we will refund the item price to you and email you about it too. Here is a link of the return policy, you can have a check: http://www.jollychic.com/return-policy-a42.html. Also here is the returning address:
Customer Service Department
Address in China: 3F NO. 1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province, P. R. China (310000)
Phone number: (86-571)87209378
Anything else needs help, please feel free to email to [email protected] or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
. B**************
My order # to prove I ordered from them. I ordered three things. A trench coat, a shirt and a dress. All for fall. A week after I ordered I got a call from China (JollyChic), I could barely understand any of what they were saying but finally they said my address wasn't correct. (Which I don't see how, I autofill everything, so it's always the same and correct) Either way, I told them the address and they said they'd ship out my items... 10 days later, I received my clothes. I should've known from the packaging this wasn't going to be good. They were in the plastic bag packaging about the size of a college textbook. A TRENCH COAT, A SHIRT AND A DRESS? ALL IN THIS SMALL BAG? I opened it anyway and geezzz! The trench was PAPER thin! So thin, I don't know how it was even qualified as a coat. I have shirts thicker and warmer. Next the shirt, Honestly it wasn't horrible, but didn't fit as pictured (and I used their size guides). Last, the dress... That dress barely went past my butt cheeks ( again, used their size guide). Also the dress's waist was completely elastic so it could have been for my size or for a size 0 girl. So it wasn't flattering at all.
I've been working with their customer service for a day now and I don't think I'll be getting anywhere with them. I have to pay for shipping back to China (no telling how much that will cost) PLUS the clothes have to go through an inspection before I get a refund. I doubt I will ever see that money again.
DO NOT BUY FROM THESE PEOPLE! GO TO A STORE AND FORK OVER THE EXTRA CASH
Greetings! Thanks for your order in our website. We are very sorry for the troubles here. You can return the items back by economical shipping method, after we get the returned items, we will refund the item price to you and email you about it too. Here is a link of the return policy, you can have a check: http://www.jollychic.com/return-policy-a42.html. Also here is the returning address:
Customer Service Department
Address in China: 3F NO. 1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province, P. R. China (310000)
Phone number: (86-571)87209378
Anything else needs help, please feel free to email to [email protected] or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
I ordered three items from this company unaware that the company is based in China as there is a UK address. The quality is horrible and I wanted to return them but the postage will cost as much as the items. Do not be fooled by their advert, their stuff is rubbish.
Greetings! Thanks for your order in our website. We are very sorry for the troubles here. You can return the items back by economical shipping method, after we get the returned items, we will refund the item price to you and email you about it too. Here is a link of the return policy, you can have a check: http://www.jollychic.com/return-policy-a42.html. Also here is the returning address:
Customer Service Department
Address in China: 3F NO. 1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province, P. R. China (310000)
Phone number: (86-571)87209378
Anything else needs help, please feel free to email to [email protected] or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
I ordered an item off this website. Got an email saying it was being prepared and would be sent out as soon as possible. They gave me an order number and everything. They ended up charging me twice and I never got what I ordered. On top of that I called them in which it continuously rings and no one ever picked up. I did a live chat with a representative and they told me their phones " weren't working " and asked me to send them a screen shot of my bank information. Yeah right... Total scam don't waste your time
Greetings! Thanks for your order in our website. May I have your order number or your shipping address in our website so we can help you better? Also for more help, please email to [email protected] or contact with our 7*24 hours live chat. Look forward to your early reply.
Best wishes!
Jollychic Customer Service Team
The service is very excellent, arrived in record time
Hola, soy de Argentina. Es la primera vez que compro en Jollychic y la experiencia fue maravillosa! Compré a muy buen precio, las prendas todas hermosas y las recibí en menos de un mes a pesar de los problemas de importación de nuestro país. Gracias JOLLYCHIC! :)
Thanks all for reviews I will not be ordering, the photos look great and I was tempted but from my recent experience with Rosegal who also take beautiful photos and I bought what was described as a shift dress but did not come down further than my hips, couldn't be bothered to fight as it only cost £6. Anyway I read Rosegal reviews stupidly after the purchase, if I had read them before I would not have purchased, have learnt jolly chic looked too good to be true. STOP selling crap and cheating people just STOP
Greetings! Thanks for your review in our website. May I have your order number or your account in our website so we can help you better? Also here is a link of the return policy: http://www.jollychic.com/return-policy-a42.html. Anything else needs help, please feel free to email to [email protected] or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
I have seen a lot of negative reviews of this company, but have had great service! I got my order in less than 1 week! No waiting, no over charging, admittedly the sizing does come up a bit small, but that's not much to complain about really - my bits were fine! High praise from this customer! Will definitely use them again :)
I am very satisfied with jollychic.com. I have placed 3 orders so far. I have been shopping online for years and realize that there are several risks involved. I just received my latest order today. Thanks jollychic.com for your existence.
I'm customer from Saudi Arabia. I prefer this website. They are fast and when I face problems with some orders they immediately sent other ones with gifts and they refund my money.
Great shopping experience with superior return policy!
From the business
Jollychic.com provides popular garments for both individuals and wholesalers. We offer a whole catalogue of
Products including tees, dresses, blouses, coats, sweaters, pants etc.
Our Lifeline
· We offer quality products; our deliveryis quick and precise;
· We optimize your shopping experience;
· We offer non-discriminatory prices to everyone, wherever in the world you are;
· We provide decent 24/7 customer service;
· We maximize your business potentials.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings! Thanks for your order in our website. Here is a link of the return policy: http://www.jollychic.com/return-policy-a42.html. You can return the item back by USPS. After we get the returned item, we will refund the item price to you and email you about it. Also you can email to [email protected] or contact with our 7*24 hours live chat. Here is the returning address:
Customer Service Department
Address in China: 3F NO. 1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province, P. R. China (310000)
Phone number: (86-571)87209378
Best wishes!
Jollychic Customer Service Team