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JollyBelle Reviews Summary
JollyBelle has a rating of 1.4 stars from 64 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with JollyBelle most frequently mention customer service, phone number and credit card. JollyBelle ranks 432nd among Dresses sites.
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I ordered 2 prom dresses and their delivery was super fast. The sizes and colours are exactly as displayed on their site. Excellent service!
We ordered a homecoming dress and supplied my daughter's measurements. The dress came and the torso was too long causing a huge gap at the neck line. We tried to have it altered-- too much beading. I took pictures as required for a return and was told "we will not return in this case." Poor, poor
This company is a fraud, I purchased a prom dress for my daughter's senior prom, it didn't fit, too big in all different places & she was measured at a alteration shop. When we contacted them, they responded by email, I was told to have it altered at a dress shop at my expense. The alteration shops (3 to be exact) said they wouldn't touch it & didn't comfortable doing any alterations do to the poor job they did because all the beads would fall off, needless to say I had to go out a buy another gown & out of $200... Don't waist your time because what you see online doesn't come close to the actual dress when you get it!
How do I contact Jollly Belle regarding my orders on the purchase of 4 dresses. I can't seem to find a phone number and the web site has been taken down.
The dress we received was not even close to the one pictured online. It was a horribly made knockoff. Cheap materials, terrible sewing, uneven hems and seams, cheap breast pads unevenly sewn in different directions, threads hanging off. The list goes on and on. Dress arrives from Singapore, balled up in a plastic bag, inside a plastic pouch. They will not refund your money. We learned a $178 dollar lesson and had to buy another dress. It was a complete joke.
The dress looked almost exactly like the picture but beads on the dress were different but it really looks really beautiful.
The dress I got sent was nothing like the dress shown in the photo. Since the dress only had 5 star reviews I'm sure the company has been making fake reviews. The dress looked terrible, had loose strings and uneven hemlines. The dress had stains front to back, yet they claim we cannot return it because that isn't proof of damage.
You cannot find out your delivery date until you have submitted your order - I had to go through almost to the very end before I found out that the dress wouldn't be ready in time and they charged my card and told me I could not cancel the order. Horrible customer service and their website is very misleading. DO NOT WASTE YOUR TIME OR MONEY ON THIS WEBSITE!
Ordered from here, paid with my hard earned money, and recieved a product that was joke.
I ordered here expecting the product to be as shown on the model. The dress I recieved was nothing like what I seen in the model. Not to mention it came in a plastic scummy bag. Don't buy from here. I'm out of 200 bucks because they deny you of a refund, stating that my dress looked from from their point of view. But yet claim to care about there customers satisfaction with the product. This site completely bogus. With no phone number to call just a dumb email service forum. Waste of money. Don't waste your time with this site. And beware of sites like these which I did not. My mother is very angry. They did ruin the process of my prom. The material is cheap and just everything else. The ones who gave five stars are affiliated with this company.
I ordered a custom made dress and when I got it the top of it was "dented" in the bust area. I took it 2 tailors to try and get it fixed and they could not. I contacted JollyBelle and explained situation with pictures and they said nothing wrong with dress and they would give me 5% refund. That was such an insult. Poor quality and poor service.
SVE YOURSELF A HEADACHE AND DON'T BUY FROM JOLLY BELLE! I put my exact measurements in and got something I practically swam inside of. Not to mention that the color was off, the floral lace was different, and the skirt was not the same at all. The material was terrible and the sewing was so bad it was actually crazy. I spent 160$ for something a million alterations couldn't fix. It came late after a sketchy delivery site inside of a plastic bag just thrown in there. After reading reviews I'm not going to even bother with costumer service.
I am so dissatisfied with this place it is not really it takes your money and no dress. If you still chose to order from this company after being warned then it's your fault you lose your money. Can get any one to call you or email you back.
My dress came out defective and this was supposed to be for my wedding. The breast cups were two different shapes and one came out higher than the other. SO WEIRD! The seams didn't go straight down but horribly crooked. Clearly an indication that they don't know what they are doing when they are making their dresses and will send it to you in any way, shape or form. When I complained, they told me to take it to my local seamstress to fix their mistakes! I already paid $200 for a DEFECTIVE dress! BE WARNED AND DO NOT ORDER FROM THESE PEOPLE!
Ordered a prom dress on April 7th for my daughters senior prom. Paid rush fee to ensure dress would be delivered by the 24th of April. Have been on the website chatting each day and I continue to get different answers. Needless to say we are scrambling for another dress. This company does really well at taking your money and then forget that they owe you a product in return. DO NOT DO BUSINESS WITH THESE SCAM ARTISTS. Please do not make the same mistake as me. They do not even have a phone number to contact them I am very frustrated and am contacting the FTC. If Jolly Prom happens to read this my order number is Z**************. I know the dress won't get sent on time, so trying to return dress and get them to credit my card will be impossible... for the love of God do not buy from these people..
I order 2 dresses for a weeding and i got the wrong color i try to exchange for the right color i couldn't they refuse they said it was my fault that i agree to the color i order hunter green got a lime green nothing close to what i need it they say to just keep it no contact number just email so please don't order from them total scam i lost over 300 dollars and got no help from them i wish we could do something about it!
I ordered a prom dress for my daughter and the dress did not match the picture. I requested a refund but was told that the dress was custom and was not entitled to refund. Read the fine print and scrunitize your item prior to purchase.
I ordered my daughter's prom dress and paid for rush order to receive by 4/20/2017 and today is 4/19/2017 and I have not received the dress. Trying to find out the status of when I should receive the dress. My order # is X**************.
Thank you
Tony Hayes
Don't use at all. It ruined my prom my dress didn't arrive on time and they make it extremely difficult to get a refund. So basically I wasted $200. Worst dress site ever.
We sent measurements and when the dress came it wasnt even close to fitting correctly. The quality of the lace was garbage, sequins were falling off, the bra cups were cheap, and the stitching was bad. Even though the dress was poor quality and wasnt made in the sizes we gave them they won't take it back. Don't waste your money. We paid $125 + for a dress that came waded up in a bag and isnt even worth having altered.
This company is a SCAM... I will do all I can do to get you off the USA website, I am out $168 and your clothes are trash and not one could wear the dress we ordered. The neck would not even fit a child and looks nothing like the pic on the website. I took pictures too and emailed them and they said they would review and get back... now I have to go out and buy another dress. DO NOT ORDER FOR THESE PEOPLE... THEY ARE IN SINGAPORE... DOES THAT TELL YOU ANYTHING?
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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