Joe's AvReviews 397

Maybe i caught them on a bad week but i saw they the 65 " sony Z9D for $1500 and i was so happy. Reviews seem good. Placed order and got a message 2 call n 2 verify order. Tried call waited on hold an hour 2 separate times. Then i called another day and guy was talking 2 someone else then told me 2 hold on and i gave him my order # said ur good 2 go guy... i said thats it. He was like yea. 3 days later order still processing so i started 2 send cancel e-mails b/c something about these folks seem off. I started this 3 days after x-mas and now 13 days into new years my order still says processing. GEEZ i really wanted that tv not worth all this extra anxiety!

When the package arrived it was great; great product and great prices. The package was lost for about a week by the delivery company, which claimed it had been delivered when it was not. Many phone calls and a week later, the delivery company finally found the package and made the delivery. Joe's did follow up as best it could, but seemed impotent where it's carrier was concerned. Be advised about delays from the delivery company.

Nothing I can say except I just realize this is a crooked company! Every time their customer service gave the same response " your order will be next month". They did not provide you detail information. Try to reach them thru Email; I will never get an answer. Call the company again and again; the same answering message. Eventually somebody answered my call for more than half hour; then he said he'll call me back instead of providing an answer for my question. And he never returns the call!

I ordered a TV on 12/19 that was in stock. My first experience trying to call them was awful. You are on hold forever, they pick up and tell you to hold and then hang up on you. When they do pick up, the canned response is that they will call me back and they never do. Ive sent multiple emails without a response.

If they will eventually get you the product but it takes 6-8 weeks or longer then they should say so and then we all wont have to deal with their awful service repeatedly but we can get the savings. That is if this whole operation is not bogus and all the positive reviews arent from them.

I received my TV in Good condition yesterday.
I think the site overall has good prices (although the 8 bit vs the 10 bit is not a standard retail issue as stated pursuant to their model numbers in the online advertising). And receiving the TV in a bit over a month was not too unreasonable. Just be prepared for long hold times, difficult communication and twice the shipping time promised and you will receive a good product and a good value. Thoroughly research your model, bits etc. to be sure you are not being upsold erroneously and proceed. I did receive a good product for a good price in in the end!

OK I did get my TV but the savings were not worth the cost. Lots of follow up phone calls. On hold 20-40 minutes. Told it was shipped at the very beginning. 10-14 days and took over a month. Did call on TV advertised to find it isn't one I should get and that one is $600 more. Still saved money so ordered it but would not have called to begin with if they hadn't lied about the price. Pure Bait and Switch. Where are the regulators? They should not be allowed to stay in business based on all these complaints.

I wrote a previous negative review on Joe's AV detailing their scandalous numerous devious business practices, and their blatant "BAIT and SWITCH" tactics in attempting to upset me a more expensive 85" Samsung TV back in December 2017.
Combine this with the rude, abrupt salesman, hours on hold, and shipping companies that don't actually ship and this was far and away the worst shopping experience I have ever had.
I have never received the original TV (or any other) that I ordered and am now in the process of submitting an official complaint to the government department responsible for policing scam companies like this one.
If you are one of the thousands of cheated customers in the same position, I invite you to join the bandwagon and complete a simple online complaint to:

FTC.GOV/COMPLAINT

And hit the "Internet Services, Online shopping, or Computers" tab on the left.
These crooks need to be held accountable once and for all.

We ordered a tv on Oct 16 for an "in stock" unit. Well, then we were told it would take 38 days. After 45 days, we called, and we were told we would get a call the next week for delivery. That never happened. We called again two weeks later, and were told we would get a call the following Thursday. That didn't happen, so I called again. I was told the tv had cleared customs and was on its way to their Scottsdale warehouse. Today (Friday) I called, and I was told that "this shipment" is having problems clearing customs, and we will hear in a week-and-a-half. All of this for a tv that is listed as "in stock" as I write this. A good price on a tv means nothing if you can't get it and all you receive when you call are lies. If the tv ever does arrive, I'll re-look at this review and consider the unit itself.

I placed my order late last night. So, I called this morning to "confirm" my purchase per the email I received. The rep sounded angry when he answered the phone but his tone changed a bit when I told him I was calling to verify my purchase. The 1st thing he said was he didn't have that model of TV in stock but had a different one with better specs. I told him 3 times, politely, I wasn't interested in the different TV and I wanted to just cancel my order. He then said something unintelligible and hung up the phone on me. I called my CC company to dispute the charge but they said that Joe's AV hasn't charge my card yet. So, I had to lock my CC just to make sure they won't bill to it. Avoid this company at all costs!