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JoanceeReviews 4,439

3.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Joancee Reviews Summary

Joancee has a rating of 3.2 stars from 4,439 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Joancee most frequently mention customer service, beautiful ring and great experience. Joancee ranks 6th among Engagement Rings sites.

service
1,765
value
232
shipping
238
returns
216
quality
2,513
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6,377 reviews

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Ohio
1 review
0 helpful votes
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Beautiful ring
August 14, 2023

Beautiful ring just took a long time to get here other than that it's gorgeous

Date of experience: August 14, 2023
Kentucky
1 review
0 helpful votes
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Quick Delivery
August 14, 2023

Placed order and received the ring in about 8 days upon ordering. Arrived in a beautiful two drawer jewel box along with care instructions, and a polishing cloth. There also was a thank-you card included

Date of experience: August 14, 2023
Tennessee
1 review
0 helpful votes
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Great Quality
August 14, 2023

My wife loves her new ring set……….Thank you Joancee

Date of experience: August 14, 2023
Nevada
1 review
0 helpful votes
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Good purchase
August 14, 2023

A little bit late to arrive, but exceeded my expectations on the look of the ring. It's beautiful and eye catching piece! I love it!

Date of experience: August 14, 2023
Florida
1 review
0 helpful votes
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Beautiful work
August 14, 2023

The delivery of was later then expected, but I must give a over all good review due to the efficiency of the staff, my mailing address was incorrect and needed it updated, not only was it updated by the support team. They took the time to email step by step during the production process ensuring that my package was not only in good hands but would get to me accurately. As promised I received tracking updates as it moved forward in the transitional phase. I am extremely pleased and grateful for the ring and I will continue to work with you all for my future jewelry collection.

Date of experience: August 13, 2023
Indiana
1 review
0 helpful votes
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Didn't receive for a long time
September 13, 2023
Updated review

Takes to long. Then found down below my porch. Don't think I'll order from you again.

Date of experience: August 13, 2023

Love the site
July 14, 2023
Previous review

Love the site

Date of experience: July 14, 2023
New York
1 review
0 helpful votes
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Horrible experience
September 13, 2023

I ordered a bridal set. Said would have in 7-12 days. It's now been over a month and still haven't received it. Don't order from them!

Date of experience: August 13, 2023
South Dakota
2 reviews
0 helpful votes
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The ring is beautiful but bigger than I thought it would be. Have contacted customer service but no response. So it really was a waste of my money at this point.

Date of experience: August 13, 2023
North Carolina
1 review
0 helpful votes
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Lack of communication
September 12, 2023

I received several confusing emails saying my order was canceled when it actually wasn't. And i never recipe an email showing to progress of the order if it had shipped or anything. It just showed up 3 weeks after i ordered my ring. Completely happy with the product just wish they had better communication or a contact phone number at least

Date of experience: August 12, 2023
Australia
1 review
0 helpful votes
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ABSOLUTELY GORGEOUS!
August 13, 2023

I am over the moon with my ring. Looking stunning on my finger and exactly as on the pictures on website. Had so many compliments - it looks very expensive.

Date of experience: August 12, 2023
Connecticut
1 review
0 helpful votes
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To slow
September 11, 2023

Order gave me one date it was like 3 weeks later. Whart the original date then two days after I order it wanted give me a discount. Really

Date of experience: August 12, 2023
Pennsylvania
1 review
0 helpful votes
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Good experience
August 12, 2023

Ordering and shipping all went smoothly! No complaints. Happy with the product.

Date of experience: August 12, 2023
California
1 review
0 helpful votes
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Perfect match
August 12, 2023

I bought rings to replace rings that were lost. The rings I bought from Joancee are perfect replicas.

Date of experience: August 12, 2023
Maryland
2 reviews
0 helpful votes
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Purchase
August 12, 2023

Great experience tho delivery took longer than expected

Date of experience: August 12, 2023
Wisconsin
4 reviews
4 helpful votes
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Size is too big.
September 11, 2023

The ring did not meet my expectations from the picture, and it should have fit snugly. It's substantially too big so it just slips all over. I have to put that plastic ring wrap on it to wear it & that looks tacky to me.

Date of experience: August 12, 2023
Kentucky
1 review
0 helpful votes
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Nice, but…
September 11, 2023
Updated review

The purchasing was easy, but they do not tell you the rings are hand made, and that they come from china, and no matter what shipping option you chose the rings will come 3-4 weeks later without out a good tracking number and it just shows up at the door. I mean the ring is beautiful and she loves it. But I'd just order off of Amazon next time.

Date of experience: August 12, 2023

Not hard to find what you're looking for
July 13, 2023
Previous review

Not hard to find what you're looking for

Date of experience: July 13, 2023
Indiana
1 review
0 helpful votes
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Excellent
August 12, 2023

Perfect An the engraving was very nice along with everything else the package an all was exactly what you'd expect from this place 10/10

Date of experience: August 11, 2023
Canada
2 reviews
0 helpful votes
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Return Policy
September 11, 2023

We followed the size chart on the website and the rings were still the wrong size.
Trying to exchange/return the rings but the return cost was over $150.00, and we would have to pay that.

Date of experience: August 11, 2023
Mississippi
1 review
0 helpful votes
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Nice ring
August 11, 2023

Nice I give them 5 stars.Also affordable for everyone.

Date of experience: August 11, 2023
Canada
1 review
0 helpful votes
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Beautiful!
August 11, 2023

The products are beautiful, my only issue is that the processing time is longer than one would expect. I paid for the expedited shipping and I'm glad I did. I ordered my product one month before I needed it (gift), and by the time it was received- almost one month had passed.

Date of experience: August 11, 2023

From the business

Buy 925 Sterling Silver Joancee Rings, Necklaces, Earrings, Bracelets, Charms, Beads and Wedding Bands online at Joanc̩e Jewelry. Fashion Design & Affordable Price & 30 Days Return. Buy Engravable Jewellery now!


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