I received the dress I ordered opened the box and pulled it out. Something immediately caught my eye the dress had two small stains on the front and two on the back by the zipper. I emailed the company and this is the response I got. "We apologize for the stain. But judging from the picture it is an ordinary stain and can be removed easily. Just soak the polluted part in the water with detergant and leave it for a while. Gently brush the stain through hand washing. No dry cleaning is needed." This company thinks it's ok to have stains on your new wedding dress. They are now accepting my return and I would like to add the dress was pretty and well made I was just upset that it had the stains. Someone probably stick their finger while sewing the dress and didn't realize it got on the dress. I would recommend they check over the dresses before sending them out.

I was hesitant about ordering from this company since they are based out of Hong Kong. I have shopped online many times and have always steered clear of out of country businesses. I was looking for a formal dress for my 14 year old daughter, she fell in love with one on the JJ's House website. It wasn't until after she found this dress that I discovered the company was out of country. I read several the reviews from different sites and decided to take a chance. I am so glad I did! On April 12,2016 we placed our order, praying the whole time as I was typing in my debit card information that it wasn't a fluke and the dress would look like the picture on the site. I love the idea of the custom made dress. The website was very user friendly, and customer service was very helpful and responded to an email I sent them within 13 hours. (There was no problem, I sent an email to make sure we were on track and the dress would be shipped according to what the order confirmation stated - and it was). I received a shipping notification email on April 20,2016 and the dress arrived to my front porch right after lunch on April 22,2016. The dress is absolutely beautiful and looked just like the picture and the measurements were just as I submitted. I was/am completely satisfied with this company and my order. I would definitely purchase from them again!

Laura
Adel, Georgia
USA

I had a good experience with this company. Very helpful when I had an issue, I put in the wrong address. It was a big mess, but it is resolved now. As a result, I have an extra dress. Because of my mistake I am stuck with this extra dress, as their return policy is very strict and will only refund in the case of a mistake on their part. If you're like me, and ended up with an extra dress, or ended up with a dress that is too small, its on you.

When you order you have the option to get a custom size. These are made accurately to what size you put in (as confirmed by my tailor), so if you think you are a 31 waist but are actually a 32, its on you. Refunds are not an option but they do make the dresses with adjustments in mind. (They put in extra fabric because I imagine this happens a lot) As it turns out I do need to make adjustments on the dress, its just the reality of ordering online.

If you want a place that does easy no questions asked returns, you may want to look elsewhere. If you are careful and are okay with the risk of possibly getting alterations, then this is a great, inexpensive option! There is a lot of variety and the prices are great. I also want to mention that the customer service is not going to be fast, as these folks are located in China, so they will respond to requests in the middle of the night. They were very helpful and courteous however. If you order from them, learn from me and many others, measure twice, order once, and double check the address!

Currently waiting on a refund for my returned items. Will be happy if this is processed as promised. This issues were resolved and a full refund was provided. I am happy they followed through with their word. Just wish they did not make it so difficult from the start.

I have been ordering dresses for my vow renewal, wedding next year and JJ's has met the challenge every step of the way. Their seamstresses have caught mistakes in measurements and held production on the dress until the measurements could be confirmed. They have been in constant contact with me about colour changes that I have requested when submitting my order. I wanted one dress made in Ivory but the sash made in champagne. The picture of that particular dress did not show a different coloured sash in the pictures so a simple inquiry at the time of my order allowed me to have that changed. There service team has gotten back to me in e mails within hours! Their sewing and quality of fabrics and finishing is amazing! I still have one more dress to order and I will do it without hesitation. I have customized every order to fit me and my girls and they have fit beautifully so we saved a lot of money in alterations! Don't be worried when you order from JJ's House. You will love your dress and it comes very well packaged, turned in side out for the trip from China just to insure it has a safe journey and sealed in a zipper bag. The extra duties and taxes are well worth the moderate expense. I love JJ's and I hope you will too!

I ordered my wedding dress on 3-7-16 with paying the extra $19 for custom measurements for myself. The email conformation said my dress was expected to be shipped on 3-19-16. I got another email on 3-16-16 letting me know my dress was shipped and giving me my tracking number. When I tracked my dress it said it was to be delivered on 3-18-16 (which it was!). I couldn't believe that I got my dress a day before it was even scheduled to be shipped. When I tried it on, it was a little big in the breast area so I will have to have it altered, but that is an easy fix.
I was really worried about ordering something like my wedding dress on line without being able to see it in person or try it on before buying, but as long as you do that custom sizing you should have no problem. It's better to be a little big and have it altered then to have it be to small. I noticed that some people who didn't used the custom sizing complained a lot about the dress being to small, so I would defiantly make sure you do custom sizing. Defiantly worth spending the extra $19

I had seen many add about JJ House and foolishly assumed that they were a reputable dress making shop. The ordering process was easy and I even received an email confirming measurements. I felt confident of my choice of dress for my daughter's wedding, but that didn't last long. I received a call from DHL stating that I needed to pay $112 in customs and tariff if I wanted to get the dress delivered. I didn't have any other choices so I did. My dress arrived and what a shock. The measurements were all wrong. I even brought the dress to a local tailor to see if anything could be done about it and unfortunately it is not possible to make the required adjustments. The bolero that comes with the dress won't even go across the shoulders and the stitches pucker in the armpit area. The chest of the dress is made too big and the waist is completely off, too small so the zipper won't go up. I contacted JJ House through several messages and sent various pictures showing the dress. They said that they would give me a 20% on a new order or 10 % toward the cost of getting alterations done. As mention above, the local tailor said that the alterations needed to fix up the dress where not possible. If it was only one issue, I would have said mistakes happens but this dress is useless in it's present form. I am not interested in a discount, I would like to get my full refund.

Update: After communicating back and forth with the company and sending pictures of the problem, I was contacted by Emily. JJ House agreed to accept the return of the dress and to issue a full refund. I am very pleased that we could come to an agreement. You were able to turn what was shaping up as a bad experience into a great remediation.

Thank you for your cooperation.

Update: March 24th
My refund was processed today. Very pleased with the resolution.

I ordered a short bolero type jacket = Half-Sleeve Satin Special Occasion Wrap #******* in brown I found it to be very well made, excellent value, the colour very true to the website and it was packed beautifully. Based on my experience I would recommend this company 100%.

I was terrified to order from JJ's house because of all of the horrible reviews But the one thing that kept me ordering was when my aunt got married a year ago she got all of her bridesmaids dresses from jJ's house and they were all beautiful. When I reached out to JJ's house they replied to me right away And today my dress arrived exactly on time as they promised. My wedding dress is beautiful and amazing and looks exactly like the picture! I will be buying other dresses from JJ's house in the future and you should too! :) I hope this review really helps anyone who is nervous about ordering from there.

JJhouse was very willing to cooperate with the issues I had with custom tax. The dress is gorgeous and fits perfectly, would highly recommend them! :)