I never received the dress that I ordered. Ordered it on Jul 31st to wear to a backyard wedding, and it still hasn't arrived yet. The wedding has definitely passed. Paid for slightly expedited shipping to get it here on time. The order number given to me to the track the package only led me to a page that showed where it was shipped, not where it was on the route. For $18.00 shipping, you'd think there's better tracking.

After I contacted USPS (this task per JJ's House customer service request), my building's management company to check security and asked my neighbors, their two options for a solution are 40% refund of the item or 50% credit of the dress value. What a laugh. I understand that it's not their fault if USPS screwed up, but given the lousy tracking system on the site and the fact they probably mark up the sale prices of the dresses a lot from the costs of materials etc, the best that can be done is 40-50% refund or store credit? And it's MY job to file a complaint against USPS, not their job apparently.

It also looks like admin deleted my complaint on their "community" page- how sketchy of this company.

Never purchasing from here ever again. And honestly considering reporting them to Better Business Bureau. Ridiculous.

Avoid JJsHouse, it's a scam! Ordered a dress and it was not what expected when trying to return I could not a hold if anyone. Chat could not help. So I emailed them and received a call at 2am! They advertise worry-free return policy and it's been all worry. They refuse to take anything back even the products are still in packages. It's a scam! Customer service stalling and chat not accepting all messages. The call was very weird and creepy and made me very uncomfortable. Don't waste your money here. The products aren't good and you won't get a return or any help.

BEWARE. This company is a scam and fraud. I am getting married in Oct and ordered my mother a dress from here and she passed away last week and I wrote them to cancel her dress 8 days before they shipped it out and they want to give me back only 40% of the dress cost and me to pay shipping cost when it hasn't even shipped yet. I will write as many bad reviews as possible and seek legal council. I will make this my full time job to let everyone know how they do business.

I Ordered this dress a year ago expecting to get married in April. Due to covid 19 we didn't get married until August.
Throughout this time the dress was left in a box but came out crease free!
I ordered a size 12 and I'd say it's true to size although quite long! I'm 5ft 6 and with 4 inch heels it was just about the right length. I also had the sleeves taken in slightly for a closer fit but that wasn't essential.
I felt amazing in it and have had so many compliments... extremely happy with my purchase.

After finding the perfect dress for my sons wedding on JJ's House website, I couldn't wait to order that perfect dress! Then I started reading many negative reviews, I was really disappointed and scared to order from them, but my husband and mother told me to try it. I reluctantly did. Communication with them was good, they notified me when to expect it to be made, date it shipped, and delivery was sooner than I expected. When it arrived, I was so excited. I tried it on and it fit just the way I wanted it to! I LOVE IT! So glad I went ahead and ordered it!

I ordered a dress here. Spending around 2-300 dollars. Not to mention expedited shipping. So it ships. Supposed to get here in 2-4 days. Bull. Estimated delivery date isn't until the 18.11 days after. They just want their money. "They can offer you a 50% refund on shipping; and a 40% refund if your dress is lost"
This place is a joke. Scamming for money. Customer service did nothing but give me a damn run around, and ignored me.

I ordered a dress with a jacket for my daughters wedding and asked if it would be done by August 15. Initially it took a few days since it was custom to get the right measurements but after the measurements were submitted my dress was made. It is absolutely beautiful and fits great. I am very pleased with the quality of work it took to make my dress. Can't wait to wear it. I now have 3 dresses made by JJHOUSE and they are all equally beautiful and fit great.

Took forever to receive itam. And if you have to do a return forget about it. They make it so difficult, you have to get a return ticket that they say is only good for 14 days but they will close return ticket early and you have to do it all over again and then wait for them to email it they are in no rush, and once you get the return form and postage emailed to you, you mail it and have to go to you ticket on there site and submit tracking number but ticket will probably be closed AGAIN. I THEN HAD TO DO THE LIVE CHAT AGAIN and she side she'd submit another return ticket and even tho I told her I already mailed it I didn't need ticket I needed to submit return tracking number to get my refund she just said,, yes yes they will contact me and to just wait,, we'll see, sounds like a lot of crap to me, I'm probably out my $40 bucks, will never order anything From this place again!

Being a COVID bride I was strapped for time and availability for many things. I needed a veil but was unsure what would look good with my dress so ordering online I wanted to get multiple. Minutes after ordering I received an email saying I can only buy one of the three veils and need to pick which one to be shipped and if it doesn't work I can return it for others. I chose one and 2 months later (a month after estimated delivery) still do not have it. My tracking status online the last update is from July 2 "linehaul picked up". When I contacted customer service their response was that "it was delivered" (even though tracking status still has not changed and no product). So instead of having a few options for a veil next weekend I will not be wearing one at all.

I ordered shoes back in June, they took quite some time to arrive and when the arrived I knew straight away they needed returning because of being so narrow. For the past week I have been trying to get a return sheet and they keep sending out the exact same email about a link to a ticket, I cannot access this ticket through a link, by either my phone, my partners phone or on the laptop. Nothing is working, the screen just goes blank. I have emailed about this happening and now I'm getting no reply. Not one bit happy after spending a considerate amount of money and now it's proving difficult to be able to get a return form let alone my money back!

I am getting married in a couple months and ordered 3 junior bridesmaid dresses for my daughters, my bridal heels and some other wedding accessories. The reviews on JJ'S House website looked pretty legit so I placed an order. I can't say I wasn't nervous about it but I really wanted to save some money on the dresses I ordered. I also thought they were an Australian company because there was an Australian address. But later found out I was wrong. They are in China. I placed my order and everything felt fine until I found reviews on here for JJ'S House which put me into a state of panic. I immediately emailed them expecting them to ignore my communications and not give me any helpful information as alot of reviews on here said they would do BUT that definitely was not my experience at all. They got back to me within 48 hours and assured me of my order. Told me that there was a slight delay but gave me a definitive date they were working towards in despatching my items. Bear in mind we're all in the midst of the pandemic I was still a little sceptical they would be able to keep to their promises. But they came through people! And not only that... As soon as my package arrived in Australia their customer service team sent me an email checking that I had received the goods and to let them know if I was happy with the items. So ok I thought they were being extra attentive because I had communicated i was nervous about the delivery etc. And guys! I was super impressed with the quality of goods that came from them. Check out my review on youtube and see for yourself!
https://youtu.be/-9cB5oYQDjA

REFERENCE ORDER NO: *******822:
I ordered a prom dress for my granddaughter who lives in Florida. I ordered the dress. I paid for the dress and stated the dress should be sent to Florida even though I was paying for it, and living in the state of Illinois.
When the dress arrived at my granddaughter's address, it was way, way too big, extremely heavy, and had a cheap, gawdy, ostentatious "plastic," look to it which was supposed to be sequins. Immediate contact with JJ's was made by link. The only thing the link did was connect me to multiple web-sites advertising more of JJ's clothes. Somehow, some way, I discovered to make out a ticket. The ticket stated return options. I simply chose to return the dress on my own. As an aftermath, I had no address in which to mail the dress back to for a return and was told nontheles that a $7.99 return label would be sent to me versus paying another $24.00 U.S. postage. No one ever responded to the ticket. I have never received the $7.99 return label. In the mean-time, I had also mailed my daughter-in-law $24.00 in which to defray the cost of return to JJ's. Altogether, I have spent $48.00 shipping fee plus $120 for a horrifying dress that no one can where. The dress was ordered in May of this year and it is now July, 2020. My next letter will be to the Illinois States Attorney. I feel like a complete moron and idiot for placing my trust, time and all my money with this company. As of yet, I have not yet been able to satisfactorily trace this order number on my Credit Card statement. If I peruse through my checking account at this time, I will lose this Review screen and I do not want that to happen! However, since having much work ahead of me to attain justice, I have no doubt I will get the proof through my checking account and my money back through the Illinois States Attorney. As the old saying goes,
"There is more than one way to skin a cat!"

Violet M. Connoyer

The original dresses sent had such a small neck hole that my 3 year old couldn't even get the 6 year olds dress on. I returned the dresses and tried to order a different style and expected a full refund. When processing the second order the charges were put through to my bank 9 times! I had to cancel my card. A friend ordered replacement dresses for me but since I cancelled my card the company refused to refund my 60% on the original purchase. So, all in all I've spent over $300 on 2 dresses. Should have gone somewhere local. Such terrible customer service!