DO NOT ORDER STANDARD SIZE! Dresses look like they run two sizes too small. I got my dress today. It is a well made A-line dress and very pretty. I wear a size 14 but ordered a size 16W to be on the safe side. It is too short waisted and runs small. I even went off the chart and it's still too small around the back. I am very dissapointed in the return policy, I just want an exchange for a custom dress and even willing to pay shipping. Oh, also there was a surprise surcharge on my credit card. I sure hope the other bridemaids don't have this problem or we will ALL be in trouble! The big day is coming up here quickly!

Update>>> Issued was resolved quickly. Selinda and Adam called personally to apologize and offered refund and coupon for my trouble. I'm going to reorder tomorrow!
Thanks!
Suzanne

Great customer service; always responded back to me promptly, and made sure my dress arrived on time, even though I messed up and ordered with barely enough time before an upcoming event. Dress ordered was the standard size 6, and the fit was perfect. Color was as shown. The quality of the fabrics and the stitching, especially the beading, was amazing. Price was so reasonable. Best-made dress I have ever seen; not a raw seam anywhere. Will order again with confidence!

If you live in Canada WATCH OUT! I ordered a dress and just got a call from the delivery person letting me know i have to pay $60 odd dollars for duty! This is ridiculous that i didnt get warned before that there couldn't be additional charges at time of delivery. If i had known this i would have ordered a cheaper dress to make up the cost. Also if i had been informed about this i could have shipped it to another location where someone could have signed and paid for it. Now i have a delay on my dress to recieve it. I don't even have the dress yet and i am already disappointed with the service. I sure hope that the dress fits now since i see many negative reviews on the sizing. Quite disappointed for a first time buyer. When i found the site i raved about it to friends and family. I will now go back and warn them about this.

UPDATE: very shortly after writing this i was contacted by the company to apologize for the inconvenience. They have offered to compensate me for the additional charges i incurred and a discount off another future order. I am very happy in the service the offered and their quick reply. It seems that if you bring the issue to the company attention they will fix as much as they can. Greatly appreciated and i look forward to receiving my dress.

I just ordered a dress with jjsHouse.com on Friday July 23,2014 for $171 US dollars. When I placed the order it said additional shipping time would be needed if I was having the dress custom fitted. So I did not include the measurements for custom fitting, specifically because I wanted it to arrive in time, and I didn't want to delay the shipping. On Friday eve, July 25th I contacted the company because the item had not shipped yet. JJsHouse responded with an email stating they would only refund $94 of the $171 that I paid for the dress, because I had to cover the shipping cost & the tailored-to-fit cost of the dress that I ordered. I responded with and email explaining I should be eligible for a full 100% refund because the item had not shipped, and because I never provided tailored measurements for the item to be tailored. On Monday 7/28/14 a representative contacted me by phone to inform me that I would be issued a full refund, and there was a mis-communication. I was so pleased that the issue had been resolved in my favor, the rep was extremely polite & apologetic. He sent an email to confirm my refund & extended apologies on behalf of JJsHouse.com. The experience turned out to be better than I expected. Great company!

I saw a beautiful dress on JJ'sHouse and ordered it with requests for having it custom fit. I made a few notes about being "short waisted". I received a phone call asking me to take extra measurements so the dress would fit properly. I followed their request and I received my dress this week. It fit! I am so please how pretty it is and its fit to my body type. I have been short waisted all my life and it has been a challenge for me to buy off the rack. Their specialized custom fit department did a wonderful job. I had ordered a second dress from another company giving them the measurements they asked for. It did not fit at all! But my dress from JJ's House fit so well. I can't wait to wear this dress on my wedding day!

Last month I ordered a dress JJSHouse. At the last minute I decided that I wanted a different dress than I had ordered. The employee said that it would take extra time, but I did not. The employee said she would do her best dress on time with me in the Netherlands. I was very nervous if my dress would be there on time. My dress was even four days earlier than expected, I was very happy. The dress is really fantastic and very beautiful. I got married on July 14 and it was a great day. I want to thank JJSHouse for the beautiful dress and for customer service.