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From the business
Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards!
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JJ's House Reviews Summary
The company has garnered a reputation for quality products and a diverse selection, with many customers expressing satisfaction with the craftsmanship and fit of their purchases. The try-on program is particularly praised for its convenience. However, concerns frequently arise regarding shipping delays, issues with sizing accuracy, and inadequate customer service, especially in handling returns and exchanges. While some customers report a positive experience with responsive support, others indicate a lack of follow-up on complaints. Overall, the company demonstrates potential but must address service inconsistencies to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Produit de qualité et je suis touchée par le service client très sympha! J'hésite pas faire la pub pour vous!
Délai respecté, qualité satisfaisante, faut dire Bravo! à ce prix!
I by this veil for my daughter's wedding and she love it. Really stylish!
I have bought a lot of things from JjsHouse, and everything is as i Hope. Thank you for good service and produckt :)
I have to be honest, I was worried about being scammed, but nothing like that happened! Customer service was timely and helpful. My dress arrived within the estimated delivery time, exactly in the customised size according to given by me measurements.
I had my first online experience recently with jjshouse. I made a mistake on my purchase, and when I contacted the customer service team, they resovled the issue very patiently. They took care of everything from ordering to delivery. I am very satisfied with their service and the beautiful chiffon prom dress.
Ordered a few things here with free shipping, loved the little black dress and bling bling shoes. Just like the site.
Excelentes precios y la calidad inigualable.
Ottimo sito, la spedizione è stata veloce e il prodotto era proprio come in foto! Sicuramente tornerò a fare acquisti!
Excellent dresses, customer service, delivery and prices
I purchased this dress for my mother who wanted an elegant black dress for special occasion that was coming up. Once we began searching for the perfect dress a friend recommended us to the JJ's House website and came upon this beautiful back laced dress among many others. My mom fell in love with this one and we immediately purchased it. Days later when the order arrived my mom fell in love with it even more. The dress looked exactly as it does on the website, and when she wore it she commented to me that it felt amazing and many people complimented her on how stunning she looked. I would definitely recommend JJ's House to anyone and am definitely going to keep up with future shopping here.
My dress arrived today and the size is true to measurements on the website. It fits perfectly. What's worth mentioning is the impressive quality at such reasonable price. Love this exceptional experience and surely will buy from you again!
Quick shipping and good prices. Thanks! I will come back!
I got what I ordered with very quick shipping. Very satisfied!
Great selection, careful service and quick shipping.
I received my pens yesterday. They are awesome. Thank you.
I brought 4 dresses in red for my bridesmaids. I have to say the dress is FABULOUS. The quality of the dress is amazing and the picture online does not do the dress any justice. It's better in real life. Thank you JJshouse everyone who attended my wedding and who has seen the photos of the bridesmaid had so many great compliments. My girls looked beautiful and they all said the dress was so comfortable to wear.
L have just got my 3 pairs of shoes and couldn't be happier and are just gorgeous and as for the price l would of thought them to be worth more,
Just so happy with them all
Love them and so do my friends you can't get anything like this in Australia and at that price
From a VERY CUSTOMER
Thankyou so much And yes you will be hearing from me again when l need something else
Dear Lorraine,
It is very nice to hear that you have had such a happy purchase with us, especially that you are satisfied with quality of the shoes. JJ's House prides itself on exceptional high quality and affordable prices.
We are very fortunate to have a dedicated team of professionals working with us and proud of delivering wonderful service to you.
Thank you again for taking the time to write this nice and detailed review about your shopping experience. It helps us to improve every day and provide every customer an enjoyable shopping experience.
Best wishes for you.
JJshouse service team :)
I love the jewelry holder very much! I also ordered some other items from this website, and am very happy with them and I will order more from jjshouse.com soon. I love this website so much! I ordered all my wedding accessories from this site and I am totally satisfied with them. I have told all my friends about this amazing website.
Thank you soooo much i love it and it fits perfectly. You have made me the happiest woman in the world and I can't wait to wear it down the aisle. Thank you sooo much. I will buy from you again..
Olá o que eu posso dizer que a minha experiencia foi boa. Adorei ter comprado na site de vocês. Foi minha 1 comprar fora do meu pais mais gostei. É o site de vocês tem muita roupas lindas, que vale muito a pena. Espero voltar novamente a comprar aqui. É RECOMENDO A TODOS.
I was really satisfied with the bridesmaid dress I bought. CS team was really helpful and patient. They answered all of my questions and helped me to choose the right size. Great Service!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Alisa,
It is very nice to hear that you have had such a happy purchase with us, especially that you are satisfied with the dress.
We would like to thank you for your review, nice comments and for choosing JJ’s House. Your nice and detailed review about your shopping experience really helps us to improve every day and provide every customer an enjoyable shopping experience. Thank you very much.
Best wishes for you.
JJshouse service team :)