Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JibJab

JibJab

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate JibJab?
grey stargrey stargrey stargrey stargrey star

JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Dolores M.
Unfollow Dolores M.
Share Review
Report Review

Fun experiance
June 2, 2017

I had no problem adding a new head and loved the card I chose. My son enjoyed the contents as did his friend who I also chose.

Date of experience: May 31, 2017
California
1 review
1 helpful vote
Follow Tedi G.
Unfollow Tedi G.
Share Review
Report Review

Too many follow up emails
June 2, 2017

That says it all. But (and this is irritating too) in order to get this review on the site I have to write one hundred words.

Date of experience: May 31, 2017
Spain
1 review
0 helpful votes
Follow Frank K.
Unfollow Frank K.
Share Review
Report Review

Birthdays
June 2, 2017

Enjoyed the funny songs enjoyed the funny characters the faces of the recipient was to die for, what a lot of words I need to write I might miss my tea at rhis rate

Date of experience: May 31, 2017
Illinois
1 review
0 helpful votes
Follow Chris B.
Unfollow Chris B.
Share Review
Report Review

Fun All Around
June 2, 2017

It was fun and easy to create my card and hilarious to watch. Now that I know how to set one up I'll be creating more.

Date of experience: May 31, 2017
Pennsylvania
2 reviews
1 helpful vote
Follow Jackie A.
Unfollow Jackie A.
Share Review
Report Review

CARD GOOD; CUSTOMER SERVICE BAD
June 2, 2017

I joined and paid the annual fee in April. Sent a couple of Easter cards. Great! Funny! However, when I tried to send Mother's Day cards, JibJab told me that in order to send the card I selected, I had to join and pay a fee. Since I already had paid the annual fee with my credit card, I sent an email to the support team. Rather than respond to my email/issue, I received a "change your password" notification email from JibJab. (I had deleted an old "free account" I thought I might have in an effort to clear up any confusion in the system). I have yet to hear from JibJab customer service and I was unable to send a Mother's Day card to my mom and sister. My sister's birthday is June 2. I wonder if I'll hear anything before then?

Date of experience: May 31, 2017
New Mexico
1 review
0 helpful votes
Follow Susan S.
Unfollow Susan S.
Share Review
Report Review

Nice card but
June 2, 2017

I don't think I will use these e-cards. I want to send a card to someone, but not all of your advertising included with the card. My granddaughter couldn't care less about your website... just her birthday.

Date of experience: May 31, 2017
Michigan
1 review
0 helpful votes
Follow Barbara H.
Unfollow Barbara H.
Share Review
Report Review

Happiness
June 2, 2017

This particular time I sent out Birthday greetings to my nephew and 2 friends. I like to make others smile.

Date of experience: May 30, 2017
Oregon
1 review
0 helpful votes
Follow Mark S.
Unfollow Mark S.
Share Review
Report Review

Rate my experience
June 1, 2017

Experience was good. It is a fun App. My only problem is that I can't log on with my cell phone it worked before?

Date of experience: May 30, 2017
Pennsylvania
1 review
0 helpful votes
Follow jennifer k.
Unfollow jennifer k.
Share Review
Report Review

I had an issue with regard to payment and jibjab cleared it up immediately! It's very refreshing to do business with a person who understands the situation and is able to rectify the situation immediately!

Date of experience: May 30, 2017
California
1 review
0 helpful votes
Follow Dennis a.
Unfollow Dennis a.
Share Review
Report Review

Fun site for cards
June 1, 2017

OK once I figured out how to use it. Repeat the first phrase over 10 times until you get 100 words. OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK

Date of experience: May 30, 2017
New Jersey
2 reviews
0 helpful votes
Follow Miki H.
Unfollow Miki H.
Share Review
Report Review

Funny
June 1, 2017

My parents loved it. I will be definatly be sending them out for people's birthdays and stuff. It is allot of fun to make them and see how the people respond. The entire family was cracking up.

Date of experience: May 30, 2017
Illinois
1 review
0 helpful votes
Follow Delphine P.
Unfollow Delphine P.
Share Review
Report Review

I needed to send a fun birthday card so i got a membership and subsequently started to send several fun videos to family and friends. People really enjoy the thought and the laughs.

Date of experience: May 30, 2017
Texas
2 reviews
0 helpful votes
Follow Bill L.
Unfollow Bill L.
Share Review
Report Review

Grand Childs birthday
June 1, 2017

He was thrilled with the card. Since you can't submit a review if it's less than 100 characters the rest of this is just full in

Date of experience: May 30, 2017
Arkansas
1 review
0 helpful votes
Follow Suzanne C.
Unfollow Suzanne C.
Share Review
Report Review

Super Duper!
June 1, 2017

I've Been using JibJab since the beginning of Time. I almost hear my friends and family giggling from afar when they open their email, however, I would like even more choices for dance, maybe even if we can only make the 5 people to one or two people instead.

Date of experience: May 30, 2017
Spain
1 review
0 helpful votes
Follow Jan T.
Unfollow Jan T.
Share Review
Report Review

Great fun sending JibJab cards
June 1, 2017

Fantastic on my iPhone and easy to use but cannot download app to my iPad mini. For that reason I have awarded four stars otherwise it would have been five. Keep jib jabbing!

Date of experience: May 30, 2017
Colorado
1 review
0 helpful votes
Follow Irv C.
Unfollow Irv C.
Share Review
Report Review

Jib jib emails
May 31, 2017

Some people cannot open the email and cannot enjoy the Jib Jib video, is it their security setting to high or is it not going thru

Date of experience: May 29, 2017
New York
1 review
0 helpful votes
Follow Michael T.
Unfollow Michael T.
Share Review
Report Review

Uniquely Impressive
May 31, 2017

This site is an amazing collection of possibilities and allows your imagination to run wild! I will be back again and again...

Date of experience: May 29, 2017
Oregon
1 review
1 helpful vote
Follow Michelle g.
Unfollow Michelle g.
Share Review
Report Review

Refund requested
May 31, 2017

I am requesting a refund because your site continued to tell me my software was out of date, which was incorrect. I was unable to use the card and am requesting a full refund for my annual membership. Please submit refund no later than 5/30/2017 by 5pm to avoid additional negative actions.

Date of experience: May 29, 2017
Texas
1 review
0 helpful votes
Follow Judy D.
Unfollow Judy D.
Share Review
Report Review

Jibjab
May 31, 2017

I like many of your cards but you need to add new ones, preferably regularly.
It would also be nice if you updated your website.

Date of experience: May 29, 2017
Canada
2 reviews
0 helpful votes
Follow Heather J.
Unfollow Heather J.
Share Review
Report Review

Fantastic Cards!
May 31, 2017

Was trying to find something unique to send to my Mother for her birthday - so many options found at JibJab! Thank you!

Date of experience: May 28, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA