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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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California
2 reviews
0 helpful votes
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Jibbed
June 4, 2017

If there is an edit function available to change one's greeting card text AFTER reviewing it, I couldn't find it.

Date of experience: June 2, 2017
Oregon
1 review
0 helpful votes
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The idea of personalizing videos is genius! The nuts and bolts for making it happen, and the likeness of an individual been transposed into the video, requires advancement in technology to execute the goal fully.

Date of experience: June 1, 2017
California
1 review
0 helpful votes
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Not The Same
June 4, 2017

Loved how you could download the videos you made before. But this time a customer rep told me that they removed that feature.

Date of experience: June 1, 2017
Texas
1 review
0 helpful votes
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Good
June 4, 2017

I wish i could save the pic instead of uploading each time. Overall funny, I wish there were more recent videos or bigger hits available.

Date of experience: June 1, 2017
Colorado
2 reviews
0 helpful votes
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Funny cards/video
June 3, 2017

Looking for something suitable for our son, found perfect choice with black and white newsreel mashup for his birthday.

Date of experience: June 1, 2017
Colorado
2 reviews
7 helpful votes
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This is a fun, affordable service and bring lots of smiles! Easy to use!
I just wish it was easier to text share...

Date of experience: June 1, 2017
California
2 reviews
0 helpful votes
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Fun
June 3, 2017

I use jib jab all the time to entertain my friends. I would love it if you would expand the selections to include blondes with long hair... we have many in our family and would work better when doing my cards. Would also like it if the pictures I used could be saved on the site so I don't have to go searching for more images. More group choices too would be nice. I would use it more often.

Date of experience: June 1, 2017
Colorado
1 review
0 helpful votes
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Suggested improvements
June 3, 2017

It would be better if there was a way to "go back" one screen when there is a mistake or correction that requires a re-do.

Also, sometimes, in my eagerness to send a card, I'll go to jibjab.com and start looking for a card before I login. Then, when I get blocked, I do log in but then I need to start over with finding that special card again.

No big deal, and as I use the web site, I do better, but I know you want to continue to improve your web site.

I look forward to more possibilities for cards that include photos of friends.

Date of experience: June 1, 2017
North Carolina
3 reviews
0 helpful votes
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Good Fun Entertainment
June 3, 2017

Very easy to use. My 5 year loves being able to send emails. It's very creative yet ver timely and also mobile device friendly.

Date of experience: June 1, 2017
Canada
1 review
0 helpful votes
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Perfect b. D. card!
June 3, 2017

The person I sent this to thoroughly enjoyed the card. Made his day! And he showed the card to all of his family at the birthday party.

Date of experience: June 1, 2017
Ohio
2 reviews
0 helpful votes
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Cancel my membership please I liked it and it was funny will purchase as needed I don't want a membership

Date of experience: June 1, 2017
California
1 review
0 helpful votes
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Gift of Laughter
June 3, 2017

It's a joy to send a jib jab card and make it personal to the recipient! Laughter is such good medicine!

Date of experience: June 1, 2017
Texas
1 review
0 helpful votes
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Need more kids birthday stuff
June 3, 2017

It's a fun and easy platform to use. I wanted to send young kids an ecard. I'd like more of those options. Also it would be great to choose whether it's one, two, or more people.

Date of experience: June 1, 2017
GB
2 reviews
1 helpful vote
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"FUN" GREETINGS
June 3, 2017

We've received cards & sent cards from my Husbands account & enjoyed receiving & sending them - It's a very unique & entertaining way to let people know your thinking about them.

Date of experience: June 1, 2017
Illinois
4 reviews
60 helpful votes
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Amazing cards
June 3, 2017

I love to see my friend's smiles when I send them a JibJab video card. We all got tons of laughs out of these videos.

Date of experience: June 1, 2017
Australia
1 review
0 helpful votes
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Great fun!
June 3, 2017

The dance videos look great and are hilarious. Would be nice if I could save the video files but the online videos load quickly and are easy to share.

Date of experience: June 1, 2017
GB
1 review
0 helpful votes
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Awesome
June 3, 2017

Used this site as I wanted to send a card to my son in China. So impressed with result I sent two.
He was made up with them.
Will definitely be sending lots more of these to family and friends

Date of experience: June 1, 2017
Australia
1 review
0 helpful votes
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Hilarious!
June 3, 2017

We have appreciated the use of JibJab and will recommend it where appropriate.
Thank you and Good Luck!

Date of experience: May 31, 2017
India
3 reviews
0 helpful votes
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Faceload Upload Issue
June 2, 2017

I could not upload any picture using your facebook tab on any of my devices. Very frustrating and disappointing.

Date of experience: May 31, 2017
Canada
3 reviews
0 helpful votes
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Moderately Happy
June 2, 2017

Definitely need some new cards. I've used the existing cards many times and I do believe that you need to provide some new ones. You need more with two personalities to insert. THX

Date of experience: May 31, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA