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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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The idea of personalizing videos is genius! The nuts and bolts for making it happen, and the likeness of an individual been transposed into the video, requires advancement in technology to execute the goal fully.
Loved how you could download the videos you made before. But this time a customer rep told me that they removed that feature.
I wish i could save the pic instead of uploading each time. Overall funny, I wish there were more recent videos or bigger hits available.
Looking for something suitable for our son, found perfect choice with black and white newsreel mashup for his birthday.
This is a fun, affordable service and bring lots of smiles! Easy to use!
I just wish it was easier to text share...
I use jib jab all the time to entertain my friends. I would love it if you would expand the selections to include blondes with long hair... we have many in our family and would work better when doing my cards. Would also like it if the pictures I used could be saved on the site so I don't have to go searching for more images. More group choices too would be nice. I would use it more often.
It would be better if there was a way to "go back" one screen when there is a mistake or correction that requires a re-do.
Also, sometimes, in my eagerness to send a card, I'll go to jibjab.com and start looking for a card before I login. Then, when I get blocked, I do log in but then I need to start over with finding that special card again.
No big deal, and as I use the web site, I do better, but I know you want to continue to improve your web site.
I look forward to more possibilities for cards that include photos of friends.
Very easy to use. My 5 year loves being able to send emails. It's very creative yet ver timely and also mobile device friendly.
The person I sent this to thoroughly enjoyed the card. Made his day! And he showed the card to all of his family at the birthday party.
Cancel my membership please I liked it and it was funny will purchase as needed I don't want a membership
It's a joy to send a jib jab card and make it personal to the recipient! Laughter is such good medicine!
It's a fun and easy platform to use. I wanted to send young kids an ecard. I'd like more of those options. Also it would be great to choose whether it's one, two, or more people.
We've received cards & sent cards from my Husbands account & enjoyed receiving & sending them - It's a very unique & entertaining way to let people know your thinking about them.
I love to see my friend's smiles when I send them a JibJab video card. We all got tons of laughs out of these videos.
The dance videos look great and are hilarious. Would be nice if I could save the video files but the online videos load quickly and are easy to share.
Used this site as I wanted to send a card to my son in China. So impressed with result I sent two.
He was made up with them.
Will definitely be sending lots more of these to family and friends
We have appreciated the use of JibJab and will recommend it where appropriate.
Thank you and Good Luck!
I could not upload any picture using your facebook tab on any of my devices. Very frustrating and disappointing.
Definitely need some new cards. I've used the existing cards many times and I do believe that you need to provide some new ones. You need more with two personalities to insert. THX
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

