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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Florida
1 review
0 helpful votes
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Great Service
June 25, 2017

The site is easy to use. I was able to create a few videos that were enjoyable to watch. Also they are very responsive. When I had an issue they resolved it immediately. Great customer service!

Date of experience: June 23, 2017
South Carolina
1 review
0 helpful votes
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Super customer support experience
June 25, 2017

Have you deal with company that bills you and renew the subscription for the service automatically? Jibjab does that but when I requested to cancel the subscription, they issued the refund and resolved the issue quickly, no moving mountain nor pulling teeth, jib-jab!

Date of experience: June 23, 2017
Louisiana
1 review
0 helpful votes
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Love the vidoes
June 25, 2017

I love how the funny videos make people laugh. I'm enjoying sending these cards versus paper cards for sure.

Date of experience: June 23, 2017
Colorado
1 review
0 helpful votes
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Gosh thought how neat. I have multiple sclerosis wanted to tickle not only myself but friends. Didnt get to do that. To bad better instructions were not available.
I honestly can't tell someone this was not a plus for me.
Thx treva *******933 home #

Date of experience: June 23, 2017
Canada
1 review
0 helpful votes
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Happily JibJabbing
June 25, 2017

I've been a member of JibJab on and off since 2010, and have sent hundreds of cards to friends either on face book or by email. Everyone who receives the cards loves them, and I have fun putting them together. The variety of cards keeps getting bigger and funnier, especially the dance ones.

Date of experience: June 23, 2017
Texas
1 review
0 helpful votes
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App works well on my iPhone. Was able to sign up, create a nice birthday card and send it in just a minute or so.

Date of experience: June 23, 2017
North Carolina
1 review
0 helpful votes
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I signed up for Jib Jab and sent the first one to myself and it didn't show up, so I couldn't share with my husband for fathers day.
Not satisfied.

Please do not charge my account again and cancel my membership.

Date of experience: June 23, 2017
Canada
1 review
0 helpful votes
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Learning curve
June 25, 2017

Liked the result of e card, a bit tedious learning curve, by trail and error. Don't want the year long membership just a one time fee please.

Date of experience: June 23, 2017
Arizona
1 review
0 helpful votes
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Great concept
June 25, 2017

Needs more diversity. It's disconcerting when you have to put a black face on a white body. And it would be nice to have female counterparts to some of the scenarios. For example there are also female rock stars that play guitar.

Date of experience: June 23, 2017
New Jersey
1 review
0 helpful votes
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Your team rocks!
June 25, 2017

It's so much fun creating and sending cards to my family and friends who always enjoy receiving them!

Date of experience: June 23, 2017
France
1 review
0 helpful votes
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Éverything OK
June 25, 2017

Very good, fun, Easy to use

Tips about how to manage pictures ( zoom or not, with Heard or not of face from forehead to chinois would be a plus

Date of experience: June 23, 2017
GB
1 review
0 helpful votes
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So simple
June 25, 2017

I'm not too good on computers but I really wanted to send a card to my partner, so I had a go with nothing to lose, followed the easy instructions and hey presto, my first card was sent.

Date of experience: June 23, 2017
Switzerland
1 review
0 helpful votes
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Frustrated
June 25, 2017

Although the birthday video is great fun getting to use the tool is completely frustrating. I only wanted to make one video but needed to buy an annual subscription which was an auto renew. So I had to purchase and then cancel it - stupid stuff but I guess that's how you can trick your customers and make money.

Date of experience: June 23, 2017
Idaho
1 review
0 helpful votes
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Always a hoot
June 25, 2017

Always able to send a jib jab in a jam and it deliver! What would be cool is adding multiple faces for different reactions during videos. Set a mood and the video plays the right picture at the right time!

Date of experience: June 22, 2017
Illinois
1 review
0 helpful votes
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Funny
June 24, 2017

My son loved his first Father's Day card!
It tells you exactly how to place your picture in the frame.

Date of experience: June 22, 2017
California
1 review
0 helpful votes
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It's a fun app; using it for ecards mostly. In my crowd of friends, family, etc. some may find certain ones offensive so I'm careful who I send to.

Date of experience: June 22, 2017
Oregon
1 review
0 helpful votes
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What fun!
June 24, 2017

First time I've ever used it, and loved the results. We laughed and laughed at the father's day card

Date of experience: June 22, 2017
Louisiana
1 review
0 helpful votes
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Why I canceled my subscription
June 24, 2017

I thought a buck fifty per month was reasonable for this subscription. I knew of at least 6 holidays throughout the year that I would use it for but the first time I went to use it I was charged to use it. That made me very mad. I was logged in with my credentials which should have shown that I had a paid subscription, but it did not. I like no fuss no muss and that was both fuss and muss. Never tried to use it again after that and when the charge rolled around on my amazon account I canceled it, so I was very surprised to see it appear again a year later. But was very pleased to see how quickly that was handled. Thank you.

Date of experience: June 22, 2017
Georgia
1 review
0 helpful votes
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Price
June 24, 2017

I felt I was tricked. I only wanted to "buy" one e-card and thought it was going to be $1.50. I have used them in the past and they have always been free but decided to just suck it up and pay the $1.50. Little did I know that I was going to be charged for a whole year... $18 when I will most likely never use it again. That is ridiculous.

Date of experience: June 22, 2017
South Africa
1 review
0 helpful votes
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No stars I fact minus 10
June 24, 2017

The card would not open. You need to credit my money back today you deducted from my account within minutes so you can repay within minutes.

Date of experience: June 22, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA