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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
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Very Entertaining
July 7, 2017

Amazing, Entertaining, Very Funny.
An easy site to use. We had a great afternoons fun putting together some emails for friends and family. Just find some photo's upload them crop the heads and create some very unique and funny emails. Small subscription fee is good value. Would not hesitate to recommend JibJab. Interesting history behind them, all the best for the future. Great Job Guys.

Date of experience: July 5, 2017
Australia
1 review
0 helpful votes
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Enjoyable
July 7, 2017

Very pleased & recipients were delighted with their card.

* l am happy to give a review but not happy that it has to be of a certain length.

Date of experience: July 4, 2017
Washington
1 review
0 helpful votes
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I've had a subscription to Jib Jab for quite awhile and have always had good experiences from them. Even though Jib Jab has been around for awhile, many of my recipients are always surprised and happy to receive a unique card. Sure beats buying dumb cards at the store!

Date of experience: July 4, 2017
California
1 review
0 helpful votes
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Not family friendly
July 6, 2017

Some of your videos/greetings are very inappropriate and crude. You need to update videos/greetings.

Date of experience: July 4, 2017
Georgia
1 review
0 helpful votes
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This is a Microsoft favorite, so like MS, and now Apple, since they know this is true, and 99.9% of Americans are stupid until proved otherwise. If its not on Jewbergs FB 98.8% would not even know the sun came up.

Date of experience: July 4, 2017
Germany
1 review
0 helpful votes
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Fun, Fun, Fun :))
July 6, 2017

I had a lot of fun picking a fun birthday card for my daughte which she got on time :) And had a lot of giggles :) Everything was really simple to get this accomplished. Thank you.

Date of experience: July 4, 2017
Wisconsin
1 review
0 helpful votes
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The White James Brown Lives!
July 6, 2017

Very funny, easy to do, clever. Lots to choose from, could send everyone I know JibJabs for a long, long time.

Date of experience: July 4, 2017
Washington
1 review
0 helpful votes
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Happy Fourth of July
July 6, 2017

JibJab is always fun, I appreciate the effort JibJab goes to with the creative video cards and music!

Date of experience: July 4, 2017
Canada
1 review
0 helpful votes
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JibJab exp
July 6, 2017

Can't cancel, would like to. Feel there were fees I wasn't aware of. Worried about auto renewal. Just want to pay by use rather than annually.

Date of experience: July 4, 2017
Michigan
2 reviews
0 helpful votes
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Silly Fun
July 6, 2017

Can't believe I paid for this! But it'll be fun through each holiday. I am having Romeoville finding the App to reload and I hope they have birthday greetings

Date of experience: July 4, 2017
Canada
1 review
0 helpful votes
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Excellent
July 6, 2017

Excellent! I am having fun creating the video clips. My family and friends enjoy viewing them too. The membership fee is reasonable too.

Date of experience: July 4, 2017
Oregon
1 review
0 helpful votes
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No download feature
July 6, 2017

I have used jibjab in the past, especially during the holidays when free jibjabs are offered. I recently made an account and paid for the membership so I would have unlimited access and be able to download the videos for use in PowerPoint or to have on my phone etc. I am extremely disappointed that I only have email capability and cannot download my videos that I paid for!

Date of experience: July 4, 2017
California
1 review
0 helpful votes
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Upfront yearly fee
July 5, 2017

Was not a big fan of being billed for a whole year upfront. Would prefer to pay for individual videos with option of yearly rate.

Date of experience: July 3, 2017
France
2 reviews
0 helpful votes
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Review
July 5, 2017

Quick easy and effective. The person who received it was very happy.

If this isn't enough you are asking too much.

Date of experience: July 3, 2017
California
1 review
0 helpful votes
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Subscription Error
July 5, 2017

I mistakenly created a second subscription not realizing my husband already created an account. I contacted the e-support team & explained my situation & requested a refund on the 2nd account. They immediately cancelled the second subscription for me. It was a breeze

Date of experience: July 3, 2017
Colorado
1 review
0 helpful votes
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Would Request A Refund
July 5, 2017

I paid 18$ to send a birthday note to a friend and the message never was received, so assume it was never sent.

Date of experience: July 3, 2017
New York
1 review
0 helpful votes
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Fun&Lots of laughs!
July 5, 2017

I love sending jib cards to my friends. They love getting them. I wish there was more birthday videos. I wish there was some way to keeping track of what cards were sent to who so I don't repeat.

Date of experience: July 3, 2017
Arizona
1 review
0 helpful votes
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Enjoy... but...
July 5, 2017

I am having a great time using JibJab. Most e-cards are so ridiculously sweet, I was looking for something that would have more of kick and JibJab does that. My only disappointment is that I would like to find more general humor that could be used to send to older, less hip people. Also, I thought all JibJab cards used personalized faces and I was disappointed to see that the majority of choices were not.

Date of experience: July 3, 2017
Virginia
2 reviews
0 helpful votes
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I've been using JibJab for years. It's great and well worth the price you pay to be able to prank your friends!

Date of experience: July 3, 2017
Arizona
1 review
0 helpful votes
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Fun
July 5, 2017

I need a little more time to learn to pick good photos. And learn to edit after they're placed. I am finished with this review.

Date of experience: July 3, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA