Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My wife and I found a fun video to send to our son for his birthday. It was easy to set up and very funny when it was all done.
Whilst I love the idea of JibJab I was a little disappointed that despite paying for the service my e-card the actual animation of the card was a bit lost and small on the screen. Would be nicer to just be able to link to the animation itself at full screen.
Lots of fun love making these videos use my friends faces and cracks me and them up sometimes i cannot stop laughing so hard it makes my chest hurt really bad
I was unaware that I would be charged a year's worth of payments all at once and it has put me in a financial struggle.
Sent a card to my friend; wanted something unique for her and found it here. She loved it. It was easy to make and send the ecard.
Fun to create; however, where are new cards? Can't keep using the same cards for the same friends. I've noticed ONE new card in months. I probably won't renew subscription.
Aslkdjdfhlaksfnhlaskfhalskdfhalskdjdfnalskdjfhnlaskdjfnhlaksdjfhnlkasdjhfnalskdjfhnlaskdjfhnaslkdjfhaslkdjfhaslkdjfnhaslkdjfhnaslkdjfhnlaskdjfhlaskdjdfhalskdjfhalskdjflaskdjfhlaskdjfhnaslkdfjhnasldkjfhasdlkdjfhasldkjfhasdlkjfhasdlkjfhasldkdjfhlsakddjfhlaskdjfhlaskdjhflaskdjhflaskdjfhlaskdbvlcvkb aslidfhqwelifbsldvdkbnasliddfnhasldkfhaslkdjfhalskdjhflaksdjhflksadjhfklasdjhflaskdjhflkasdjhfalskdjhfalskdjhflaksdjhflaskdjhflksjadhflkasjdhfklasjdhflkjasdhfkl
Couldn't share video on FB. Wanted to post them to friends on their timelines.
Couldn't figure it out. Then tried to just Share on FB but that didn't happen either. Can someone please tell me how to send these videos.
This company is excellent for two reasons:
1. They have their contact info in plain sight.
2. When you contact them, they respond immediately to
Let you know they received your message.
They have a great product, also.
Had fun putting this together for my wife's birthday. This was enjoyed by all who it was shared to.
Great app. Don't like the Jib Jab advertisement on the side. Need more content. Very easy and fun to use. Just concerned if the fun will wear off sooner than later.
I enjoy jib jab I like the songs and the dances and I like the flexibility of the jib jab experience. I hope other people enjoy my post when I send out my songs, dances etc.
I created a birthday greeting for my granddaughter to post on Facebook. The video was fine but the post had JibJab information rather than my personalized message.
Tired themes... need to offer a more robust creative selection along with some staples! Adding more current music to cards may also offer edgier
Relatable options!
The Birthday JibJab Video created for my mum is hilarious, and will appeal to my 82-year-old parents and the 20-something grandkids. When does that happen these days? Thank you for the platform...
I have been a member since 2006 or longer. I love Jibjab! I try to make all my facebook friends one for their birthday. Some people don't like for me to post them on their site but I do it to most of my friends anyway. I usually post the ones that I use their face in. It's fun to make but I miss the "dots". I liked the faces to fit better. My grandsons help me sometimes picking out what card to send
It was so easy to use and all I had to do was to pick a picture and the frame I wanted to be in. You had a lot to choose from.
Are always the same videos... more de 4 years that i visit the platform and there are poor differences.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


Please send an email to [email protected], and we will be happy to help!