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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Really enjoying sending out FUN videos to friends and posting on FB. Even made one starring my Doggie for his B'day. :)
The card was not sent or received to one of the people I sent it to. Luckily I spoke with them and found out they had not received it. I tried to pull it up again and resend it but that did not work so I had to re-create the card and send it all over again. Very disappointing.
It was a fun experience until I tried to send it! Site said it had posted to Facebook when in fact it had not. Floating around in cyberspace, I guess. I tried again and again Checked everything I could. Still would not work. Gave up and requested a refund.
I would like to see more variety, especially for kids. I have been sending jj cards for years and need more choices at this point.
The process to send them is easy to follow, with clear directions
As a first time user, the site does not clearly tell you that you do not have the option to buy a single card and that the only option is an annual membership. It also assumes an annual renewal which, while not uncommon, frankly feels almost deceptive in that it puts the onus on the customer to correct.
There are a few what I would classify as really good cards that allow personal headshots to be inserted over actual videos headshots. There are a couple of cute digital cards that are cute without the headshots. However, my reason for purchasing the subscription is vacated by the crudeness of most; leaving a great idea ineffectual for my applications.
Would like to see more choices for ecards that do not require using photos. I like the cards but it takes too much time to insert photos on a lot of the cards, so when I do not have time, I would like to pick a card that can easily be sent.
The videos bring a smile to faces and are easy to put together. The grandkids like seeing themselves in the videos. You might consider adding a few more music videos that would appeal to younger people.
I get one every year to send ONE father's day card and there is never anything new. Same cards every year. You should be able to just buy what you want when you want and not be charged so much. Update the selection!
So easy to use and very creative platforms to choose from to send ecards to friends and family. Definetly would recommend.
Gave my husband a "western" motif JibJab card for his birthday. He laughed out loud! He loved the pictures of the two of us that I inserted into the card. Loved it!
All my friends and I do is laugh... It's great! Makes any bad day, good! So many videos to choose from. They put a smile on everyone's face
Created cards for my sister who was having a bad day. She laughed at the cards until she cried. The best medicine!
It's cute and funny, but too expensive. I wish I could just buy a 1 month subscription or 1 video rather than committing to a whole year
Really pleased with the site, easy to use and a great choice of scarfs available for lots of different occasions.
At the beginning I was laughing with the faces, but after 3 videos everything looks the same and boring.
One year of subscription is a long time, and I hope you improve the content with more clever videos than only shame dances. I miss two guys as friends, two girls as friends or couples as well, its 2017... you need to see other possibilities.
Everything worked well. Would be nice if the site could communicate with CONTACTS and put in the address.
Most of the b-day cards require photos to be inserted. I prefer the ones that are already complete and ready to send.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

