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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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New York
1 review
0 helpful votes
Follow Chris D.
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Lots of FUN!
August 6, 2017

Really enjoying sending out FUN videos to friends and posting on FB. Even made one starring my Doggie for his B'day. :)

Date of experience: August 4, 2017
California
1 review
0 helpful votes
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The card was not sent or received to one of the people I sent it to. Luckily I spoke with them and found out they had not received it. I tried to pull it up again and resend it but that did not work so I had to re-create the card and send it all over again. Very disappointing.

Date of experience: August 4, 2017
Georgia
1 review
1 helpful vote
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It was a fun experience until I tried to send it! Site said it had posted to Facebook when in fact it had not. Floating around in cyberspace, I guess. I tried again and again Checked everything I could. Still would not work. Gave up and requested a refund.

Date of experience: August 4, 2017
Iowa
1 review
0 helpful votes
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I would like to see more variety, especially for kids. I have been sending jj cards for years and need more choices at this point.
The process to send them is easy to follow, with clear directions

Date of experience: August 4, 2017
South Africa
1 review
0 helpful votes
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Poorly designed site
August 6, 2017

As a first time user, the site does not clearly tell you that you do not have the option to buy a single card and that the only option is an annual membership. It also assumes an annual renewal which, while not uncommon, frankly feels almost deceptive in that it puts the onus on the customer to correct.

Date of experience: August 4, 2017
Texas
1 review
0 helpful votes
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A few good cards
August 6, 2017

There are a few what I would classify as really good cards that allow personal headshots to be inserted over actual videos headshots. There are a couple of cute digital cards that are cute without the headshots. However, my reason for purchasing the subscription is vacated by the crudeness of most; leaving a great idea ineffectual for my applications.

Date of experience: August 4, 2017
Michigan
2 reviews
0 helpful votes
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Choice of cards
August 6, 2017

Would like to see more choices for ecards that do not require using photos. I like the cards but it takes too much time to insert photos on a lot of the cards, so when I do not have time, I would like to pick a card that can easily be sent.

Date of experience: August 4, 2017
Alabama
1 review
0 helpful votes
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Fun with JibJab
August 5, 2017

The videos bring a smile to faces and are easy to put together. The grandkids like seeing themselves in the videos. You might consider adding a few more music videos that would appeal to younger people.

Date of experience: August 3, 2017
California
1 review
0 helpful votes
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I get one every year to send ONE father's day card and there is never anything new. Same cards every year. You should be able to just buy what you want when you want and not be charged so much. Update the selection!

Date of experience: August 3, 2017
South Carolina
1 review
0 helpful votes
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Jib Jab is awesome!
August 5, 2017

So easy to use and very creative platforms to choose from to send ecards to friends and family. Definetly would recommend.

Date of experience: August 3, 2017
North Carolina
1 review
0 helpful votes
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Good
August 5, 2017

My experience was good. Would have been better if I could have paid per use or per month instead of a years subscription.

Date of experience: August 3, 2017
New Hampshire
1 review
0 helpful votes
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Lotta laughs
August 5, 2017

Gave my husband a "western" motif JibJab card for his birthday. He laughed out loud! He loved the pictures of the two of us that I inserted into the card. Loved it!

Date of experience: August 3, 2017
Pennsylvania
1 review
0 helpful votes
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Hysterical!
August 5, 2017

All my friends and I do is laugh... It's great! Makes any bad day, good! So many videos to choose from. They put a smile on everyone's face

Date of experience: August 3, 2017
Arkansas
1 review
0 helpful votes
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Great fun!
August 5, 2017

Created cards for my sister who was having a bad day. She laughed at the cards until she cried. The best medicine!

Date of experience: August 3, 2017
New Jersey
1 review
0 helpful votes
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Too expensive
August 5, 2017

It's cute and funny, but too expensive. I wish I could just buy a 1 month subscription or 1 video rather than committing to a whole year

Date of experience: August 3, 2017
GB
1 review
0 helpful votes
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An excellent service
August 5, 2017

Really pleased with the site, easy to use and a great choice of scarfs available for lots of different occasions.

Date of experience: August 3, 2017
Brazil
1 review
0 helpful votes
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Funny but thats all
August 5, 2017

At the beginning I was laughing with the faces, but after 3 videos everything looks the same and boring.

One year of subscription is a long time, and I hope you improve the content with more clever videos than only shame dances. I miss two guys as friends, two girls as friends or couples as well, its 2017... you need to see other possibilities.

Date of experience: August 3, 2017
Spain
1 review
1 helpful vote
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Expensive
August 4, 2017

I only wanted one video and I had to pay for one full year. I will not use this page ever again. The video I made is ok but the service is very expensive.

Date of experience: August 2, 2017
Nevada
1 review
0 helpful votes
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First Card
August 4, 2017

Everything worked well. Would be nice if the site could communicate with CONTACTS and put in the address.

Date of experience: August 2, 2017
Mexico
1 review
1 helpful vote
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Limited choices
August 4, 2017

Most of the b-day cards require photos to be inserted. I prefer the ones that are already complete and ready to send.

Date of experience: August 2, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA