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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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JibJab experience
May 25, 2016

It's realy fun to use JibJab ecards and video's. My friends liked it also. The only thing I did not like was the poor video quality. Also the frame rate does not match with the european TV systems. That's why I rank JibJab with 3 stars.

Date of experience: May 23, 2016
Pennsylvania
1 review
1 helpful vote
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So Much Fun!
May 25, 2016

After I got used to how everything worked, it was a very pleasant experience. The cards are so cute. I easily found the appropriate one for the people that I needed them for. Those who received them were delighted as well.

Date of experience: May 22, 2016
Massachusetts
1 review
0 helpful votes
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Card
May 25, 2016

The card is easy and fun to create.

When the recipient clicks on the card, she is redirected to the JibJab site in which the card "comes to life." That's fine; however, the site includes an advertisement for JibJab

Date of experience: May 22, 2016
Alessandra S. JibJab Rep
over a year old

Hi Maurene – Hmm, we don't run ads on JibJab.com! I'd love to hear more on what your friend saw. Could you let us know at [email protected]? Thanks!

California
1 review
0 helpful votes
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Too funny!
May 25, 2016

I always loved getting jibjab cards and decided to give one to my sister. She loved it! This goes over very well with my crazy family:-)

Date of experience: May 22, 2016
Australia
1 review
0 helpful votes
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Love jib jab. My only complaint (if I'm being pedantic) is that I really would like to have a larger choice of dance videos that I can put friends' faces on. I used just about all the good ones at least once last year, so need some new choices to avoid sending the same card(s) again this year :)

Date of experience: May 22, 2016
Thailand
1 review
0 helpful votes
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Doesn't work overseas
May 25, 2016

The website first accepted my payment before telling me I could not use the site in my country of residence. Would have been nice to know that beforehand, as it caused me wasted time going through PayPal again to cancel payment.

Date of experience: May 22, 2016
Kansas
1 review
0 helpful votes
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Fun and Funny
May 25, 2016

Not only are the JibJab videos hilarious, they are easy and fun to compose. Couldn't be easier to entertain your family and friends

Date of experience: May 22, 2016
Maine
1 review
0 helpful votes
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My good time w/jibjab
May 25, 2016

I just love sending cards to all my friends and family. Thank you for making it so
Easy

Date of experience: May 22, 2016
Alessandra S. JibJab Rep
over a year old

Hi Leona – Glad to hear it, but sad to see the one-star review! Let us know if there's anything we can do better. :)

North Carolina
1 review
0 helpful votes
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It's ok
May 25, 2016

I wish there was a way to pay per month instead of by year.

Date of experience: May 22, 2016
Alessandra S. JibJab Rep
over a year old

Hi Serge – We offer a monthly JibJab membership in our iPhone app! :)

GB
1 review
0 helpful votes
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Cant just pay to send one video, they take $18 upfront, and then when you go to send the video on the important day conveniently the site is down... Absolutely fuming. Sent an email requesting a refund, no reply.

Date of experience: May 22, 2016
Texas
1 review
0 helpful votes
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I was experimenting with a video and it said it was $1.56. It asked if I wanted to pay through Anazon. I said yes and it charged me $18.00.

Date of experience: May 22, 2016
France
1 review
0 helpful votes
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Satisfied :)
May 25, 2016

Fun
Was a bit confusing to choose the faces and then have to change them again and starting all anew or not being able to change again the faces/

Date of experience: May 22, 2016
District of Columbia
1 review
0 helpful votes
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Unhappy customer
May 24, 2016

I couldn't find a video that I liked. Plus you charged me for an entire year and I thought I was just signing up for one month and I'd see if I wanted to renew. I would appreciate a refund and cancellation of my subscription. Thanks.

Date of experience: May 21, 2016
Alessandra S. JibJab Rep
over a year old

Hi Karen – No problem. Can you email us at [email protected] so we can track down your account? Thanks!

Illinois
1 review
0 helpful votes
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False results
May 24, 2016

The pictures I entered were not used on birthday greeting

Date of experience: May 21, 2016
Alessandra S. JibJab Rep
over a year old

Hi Marva – Can we hear some more about this issue? Feel free to email us at [email protected]. Thanks!

New Jersey
1 review
0 helpful votes
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Easy Funny Birthday Greetings
May 24, 2016

It was easy and fast to send some friend and relatives a last minute birthday card with Jib Jab. I'll be using Jib Jab again soon.

Date of experience: May 21, 2016
California
1 review
0 helpful votes
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Good humor for bad days!
May 24, 2016

I was bored at the office so I decided to do a video with my son and niece doing the tango. It was hilarious! Next time it will be my boss, LOL!

Date of experience: May 21, 2016
GB
1 review
0 helpful votes
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Love it
May 24, 2016

Sent a singing dancing ecard to my stepdad for his birthday. Everyone thought it was hilarious, and even his workplace have used it on their LinkedIn page. Will be making the most of my subscription and everyone I know will be getting a JibJab ecard on their birthday!

Date of experience: May 21, 2016
New York
1 review
0 helpful votes
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... with his card that he shared it with 25 different people... a true indicator of the JibJab's effectiveness. Great fun for everyone. Love the site!

Date of experience: May 21, 2016
California
1 review
0 helpful votes
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No se dejan descargar
May 24, 2016

Sólo está en inglés
No se dejan descargar los vídeos para enviarlos por whatsapp

Date of experience: May 21, 2016
Missouri
2 reviews
0 helpful votes
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LIMITING CASTING
May 24, 2016

I would like to see more cards in which the sender can cast their own face on the casting cards, not the receiver's face.

Date of experience: May 21, 2016
Alessandra S. JibJab Rep
over a year old

Hi Anthony – You can add any face you want to our videos! :) If you need help, let us know – [email protected]. Thanks!

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA