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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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It's realy fun to use JibJab ecards and video's. My friends liked it also. The only thing I did not like was the poor video quality. Also the frame rate does not match with the european TV systems. That's why I rank JibJab with 3 stars.
After I got used to how everything worked, it was a very pleasant experience. The cards are so cute. I easily found the appropriate one for the people that I needed them for. Those who received them were delighted as well.
The card is easy and fun to create.
When the recipient clicks on the card, she is redirected to the JibJab site in which the card "comes to life." That's fine; however, the site includes an advertisement for JibJab
I always loved getting jibjab cards and decided to give one to my sister. She loved it! This goes over very well with my crazy family:-)
Love jib jab. My only complaint (if I'm being pedantic) is that I really would like to have a larger choice of dance videos that I can put friends' faces on. I used just about all the good ones at least once last year, so need some new choices to avoid sending the same card(s) again this year :)
The website first accepted my payment before telling me I could not use the site in my country of residence. Would have been nice to know that beforehand, as it caused me wasted time going through PayPal again to cancel payment.
Not only are the JibJab videos hilarious, they are easy and fun to compose. Couldn't be easier to entertain your family and friends
I just love sending cards to all my friends and family. Thank you for making it so
Easy
Hi Leona – Glad to hear it, but sad to see the one-star review! Let us know if there's anything we can do better. :)
I wish there was a way to pay per month instead of by year.
Hi Serge – We offer a monthly JibJab membership in our iPhone app! :)
Cant just pay to send one video, they take $18 upfront, and then when you go to send the video on the important day conveniently the site is down... Absolutely fuming. Sent an email requesting a refund, no reply.
Fun
Was a bit confusing to choose the faces and then have to change them again and starting all anew or not being able to change again the faces/
I couldn't find a video that I liked. Plus you charged me for an entire year and I thought I was just signing up for one month and I'd see if I wanted to renew. I would appreciate a refund and cancellation of my subscription. Thanks.
Hi Karen – No problem. Can you email us at [email protected] so we can track down your account? Thanks!
Hi Marva – Can we hear some more about this issue? Feel free to email us at [email protected]. Thanks!
It was easy and fast to send some friend and relatives a last minute birthday card with Jib Jab. I'll be using Jib Jab again soon.
I was bored at the office so I decided to do a video with my son and niece doing the tango. It was hilarious! Next time it will be my boss, LOL!
Sent a singing dancing ecard to my stepdad for his birthday. Everyone thought it was hilarious, and even his workplace have used it on their LinkedIn page. Will be making the most of my subscription and everyone I know will be getting a JibJab ecard on their birthday!
... with his card that he shared it with 25 different people... a true indicator of the JibJab's effectiveness. Great fun for everyone. Love the site!
Sólo está en inglés
No se dejan descargar los vídeos para enviarlos por whatsapp
I would like to see more cards in which the sender can cast their own face on the casting cards, not the receiver's face.
Hi Anthony – You can add any face you want to our videos! :) If you need help, let us know – [email protected]. Thanks!
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


Hi Maurene – Hmm, we don't run ads on JibJab.com! I'd love to hear more on what your friend saw. Could you let us know at [email protected]? Thanks!