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JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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The wonderful person I was talking to over email was the best part the rest was ok once things were fixed thanks have a great summer
Everyone who received it loved it and it was fun putting it together.
We use this as a way to break up the monotony of work day in and day out. It is a good time and once you figure out the proper placement of the faces it works great!
Love this website and it's so much fun to send cards starring that person as well as friends and family members especially as I send so many cards overseas!
Good times! Love this app and everything it has to offer! We always have a fun time with jib jab.
We were so surprised and excited to find such a fun and personal card for our daughter's birthday. We love it!
I was first introduced to Jib Jab many years ago by my brother & sister in law when they sent their Christmas cards out. I loved it so much, I have saved it
On my computer! A friend just sent Jib Jab out for Father's Day & put on FB.
I saw it & wanted to try it. My experience creating the music videos & cards
Has truly been wonderful. Jib Jab helps spread "smiles"! I now share with
All my family & friends the "Jib Jab" fun!
Had fun making it, but the video didn't even share on my wall! Another waste of time!
It seems that you have adjusted things for Windows 10 which is great. Had a bit of trouble topping up my account in advance. It also looks like you have 3 different card sizes now which I would have suggested.
Thankful for a way to celebrate occasions that brings an immediate smile to the recipients face.
It has been fun.
JibJab has been a good source of entertainment for myself and my family for years now. The movie spoofs are ok, I hope they are making more videos and less pictures... The dances are funny and I like the holiday videos as well.
However, I do not like the app in the slightest. I find it hard to navigate and bothersome. The website is much better.
I get a membership. Then I charged more to download a video. This is ridiculous.
I create a video on the mobile "app" and then want to share it with folks at a later time? Well, the user experience for that is non-existent. In fact, your mobile app experience is a joke. You are a content creation company, and yet you make it nearly impossible to share content created by your users.
You'll be a flash in the pan sooner than you think. You need to fix your business and customer engagement model immediately.
This is a great way to lift spirits and let your circle of friends and family know how you feel about them or someone you love.
I was paying $1.50 ended up paying $18. The cards are not original, they are not as animated as other things out there. You can't even type much of a message in your card - small character limit. Highly disappointed.
My subscription autorenewed, which I had not expected. Jibjab refunded my full fee very quickly when I asked them to. They were fast and kind. A big relief. Thank you.
I had an issue with getting my membership to operate. Heather patiently took the time and effort to get my membership recognized. All I had to do was follow the instructions she tapped out.
She is a professional in every way.
As a a returning subscriber, I see some changes - some good, some bad:
- like how quick and easy it is now to go from the "personalize" button to watching a personalized video - super quick and quite easy to add Heads & drop them in, but i suspect that's because...
- miss the ability to more-precisely edit the Heads I upload (especially around their jaw/chin area so I can cut out clothes/backgrounds).
- I think a subscriber should have downloads included free in the price - like we used to.
Net-net: I will probably cancel during my 30d trial period.
Enjoyed creating my first JibJab card. Very fun. Hope to do more soon.
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members